“Friendly and helpful staff. I came in right at closing with a simple ask. They were happy to help. I was out of there in 3 minutes. Thanks so much and keep up the great work and great attitude.”
“Outstanding customer service. I needed help with getting an awkward sized package sent and had none of the proper stuff. They went above and beyond and were very reasonably priced.”
“I had a large item shipped across the country and the team at Pak Mail handled it very professionally, including finding ways to reduce freight costs while making sure my fragile package arrived in perfect condition. Hats off to Calvin and the others who ensured such good results. Would definitely use again.”
“Pak Mail is my go-to for all my company's shipping needs. We send out a hefty amount of packages through them, and they've never let us down. The service is consistent, and what stands out even more is their team - always friendly and eager to assist. If you're looking for reliable shipping with a personal touch, Pak Mail is the spot. Two thumbs up!”
“Very helpful! Came in with a package that needed to be shipped but didn’t know the best way to go about it. I was helped right away and they were able to find the best and most cost effective way for me to mail my package. Process was easy and enjoyable!”
“I've done several returns here and it's always been fine. But, I've always had labels ready and it's been a ups approved return. Quick and easy.”
“The customer service at this location is perfect. Sometimes busy, but they are polite and efficient. I consistently choose this one over others in the area as they are kind and helpful.”
“I went in for a few services and got help immediately! Marisela helped me and she was very polite and made things super easy for me! Great store with great employees!”
“It was the after-Christmas rush and we had several Amazon packages to return various ways. Emily was incredibly helpful, patient, and competent. She made our whole transaction easy and painless, and was very nice as she did it all with grace. One of my best experiences so far at UPS!”
10AM - 5PM
6670 Kalamazoo Ave SE, Grand Rapids
“Daniel was absolutely amazing helping me with three different tasks I came to the UPS store to complete. By far the best interaction I've had with a UPS store employee in my 35 years.”