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July 2024 by Billie Graves
I like facility and the attendant Regina is very helpful. Just wish hours were a little different but otherwise.
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June 2024 by Leena Kaul
Great place to store your goods. The staff is very polite and accommodating. I would recommend this place to all my friends
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June 2024 by Kaden Byrd
I just moved into my personal storage unit today and I expected to just be told where my unit I rented online was and that was that, but Sia helped me choose the right one for my needs, helped me choose one with a light and no window, helped me load up and move my stuff in, and was happy the whole way through. She also helped me shorten my entrance pin because the randomized pin was so long and made sure I was completely taken care of. Hats off to Sia for the best assistance I’ve gotten at a storage unit so far
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June 2024 by Kirt Fickel
Your team went out of their way to get me taken care of and took the extra time to make sure i had everything i needed
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May 2024 by Jon Brown
I love your personal vault and the staff we have been using them off and on for 10 years
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May 2024 by Yvette Pinchem-Stewart
The staff are professional and very helpful!
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November 2023 by Doreen Butler
Very unprofessional manger look like he come from no manger skills don’t know how to talk to customer smells bad look like you putting your stuff in the basement cut people locks off without telling you if you have a storage there GET OUT………
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October 2023 by Ky Mays
My grandmother called to make a payment toward her storage & the front desk associate (I think his name is Chris) COMPLETELY went off on her for no reason. At first he hung up on her, then he became very very rude & disrespectful to her, even though my grandmother had been there for 20+ years. We have never experienced this type of disrespect from them, ever. She had to call a customer service line to just give them the payment to her storage room.
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August 2023 by Tamika Shirlee
I have been calling both locations from morning to late afternoon since June 28 till today no answer and I went up there no access to my items and I always pay directly with someone the place looks abandoned and no one is available, I have left a message with no call back and there is no note on the door, my things are in storage and there is no one to service the customer and no email or messages to explain this unprofessional business
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October 2022 by Chris McCord
Very good experience. Nice and considerate, worker. Clean and good vibes. Good work environment.
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October 2022 by Cynthia Butler
This was my moving out day, Oct. 4th, after 5 years. The staff was helpful and efficient. The cost has gone up a little, but still a good deal for the location and my storage needs. I would definitely use this Franklin St. location again.
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July 2022 by Darlette Ramsey
Don't Stay open during the hrs needed. Closes early daily b4 4pm. Great customer service and friendly. Nice establishment and affordable
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February 2022 by Rob Papp
I would not recommend using these people for your storage needs I have stuff stored there for five six years and because covid came in nobody was answering the phone and then when I did get through to somebody to pay my bill they said they couldn't accept my money because their system was down and then they turned around and sold all my stuff because I never paid the bill. Bad place to work with don't trust them
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January 2022 by Divonne Jackson
The staff is courteous but the hours of accessibility are very limited. Also, in order to access your unit you have to be escourted via the elevator. I recently moved my things to another place because of the inconvenience.
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March 2021 by ANDREA ANDERSON
Service always good...
