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March 2024 by Tyra Reynolds
Although the truck was clean, there was a leak coming from the roof. And I also think that something was off with the meter on the gas level. And in my opinion if a truck is given to the customer with under a 1/4 of a tank and they return it with more than how they received it, they should be credited more than $21.
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February 2024 by C Hillard
The truck was well maintained and smelled nice.The associate that helped me was pleasant.it was a smooth experience.
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February 2024 by Elijah ElShabazz
Outstanding work
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February 2024 by Cheryl Smith
Great customer service! Thx U-Haul!
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January 2024 by Tracika White
When I got the truck it was on E. But I had to bring it back on quarter tank not being compassionated for it.
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December 2023 by Lisa Redd
The U-Haul 7 Mile and Livernois location is my all-time favorite place to rent a truck! I rent trucks 1 to 2 times a month, and the staff is great! This is a busy location, and everyone is knowledgeable and efficient. I appreciate the excellent customer service I have received consistently from Michael, James E, James S, and Tenicia (the general mgr.). Thank you!!
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November 2023 by Brandi Dalton
Everyone on duty had a pleasant disposition. I am grateful to the young man that was still working a bit after 5 PM on a Sunday as my husband and I forgot to bring back the furniture cloths. Thankfully, we live just 5 mins away and we were able to return them. I will definitely use and refer this location again. The inside of the service center also smelled great as well! Good Job!
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October 2023 by August Keefer
Horrible the guy told me toGo to the atm to get the amount I need then when I came back he tells me it’s a 100$ deposit why didn’t you say that first horrible experience
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September 2023 by NA
Where do I start?1- Our U-Haul caught on fire.2- The place had ONE employee working between inside and outside with 7-8 customers waiting in line. The manager decided that was the perfect time to leave on a bank run.3- The person at the counter gave my license number and address to a random person who claimed to be me picking up a rental with no evidence of it.4- When I called U-Haul corporate to see what was going on, they said the location also input my credit card info under a different persons name.Save yourself the headache/legal issues.
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September 2023 by Ronald Bullock
Bad customer service! When entering the store you are not acknowledged at all. The associates act as though you are bothering them. They don’t know how to talk to customers. Customer service coaching is highly recommended.
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August 2023 by Max Majoros
Employees just take their sweet time with everything. I confirmed online that I could "wait in store" for my trailer receiver installation, it took them the whole day.
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August 2023 by Nick Munck
The absolute worst experience I have ever had with a business. The manager herself screamed at me on the phone over her own mistake. Do not come here. Seriously.
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July 2023 by T. N. S.
This was my response to their question of, "How could we have made it better?":Offer free stuff? I mean, I don't know really how much better it could've been otherwise. My phone was acting up, so I couldn't complete the online check in, but the guy at the counter took care of it, and got me on my way quickly. The drop offs process took two seconds. Great experience overall. I made the reservation literally 15 minutes or less before I picked up the van and there was still no wait time. Again, great experience.
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July 2023 by Isis Johnson
I recommend this place! the customer service was impeccable Chris (YC) took care of me like family I will definitely come here for all my moving needs❤️
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May 2023 by Onah Fields
I believe this U-Haul is the best to do business with in the state. Their caring staff members go the extra mile to accommodate everyone. I am very grateful that every encounter with them is the best. Thankyou so much.
