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March 2023 by Precious M.
Today I went to Universal tire and rims complete auto repair because my middle muffler fell out of a 2010 journey dodge. I didn't know how it was going to go. Actually I was on my way to another auto shop but I pulled into them. They wacted me right in at 8 o'clock this morning. I pulled and before I could even get out the car and explain what I needed. They had looked at the car and told me what I needed, pulled out the part , brand new!!!! Stated we can have this done in a half an hour and that's what they did. I paid exactly what they quoted as the price and was at work by 930am. I thank you Universal Staff, everybody was pleasant respectful they didn't try to sell me nothing extra they took care of what I needed and so I'm giving them a review of five stars. Thank you again everything was on point customer service was A1.I will be back , if Needed. And they're open on Sunday at 10 AM.Precious PAM
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January 2023 by Justin J.
Fixed my tires right up and did it in a hurry. Highly recommend these guys. Always looking out for your best interest. Would definitely go back and work with them again.
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October 2022 by Harmony M.
Needed them to not do any additional work because son wanted to view fund's paid out. Nevertheless they decided to go ahead with the repairs because I had purchased the parts and left them if I had known then what I know now would have taken part's with me. Received a call Thurs Oct 20th and was told you left the parts here and I said yes but I also said just repair what I've already paid for. Trying not to write a short story I told Ali the first day I trust you if when we spoke he would have stopped the high octane voice I had every intention to always let universal be my go to had to cut the conversation off when anyone raises their voice speaking to me will definitely be a short conversation. Again I trusted Universal and had no intentions on going anywhere else. Also universal taught me to purchase my own part's thank you for the lesson.
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June 2022 by John M.
I caught a flat just before work and got it towed to Universal. I am an executive for a well known retail company and I know great service when I see it! Universal had this young man approaching every customer to ensure they have been helped. Megan who worked in the office was very resourceful and timely with her response to in person and incoming phone calls! The lot was filled with at least 4-5 workers at a time so it was very rare that I observed a customer being missed with service! The overall job took 25 minutes! Universal replaced the tire and performed a patch detail on another. Thankfully timing was great I was able to get to work on time! I later returned the next day and got my tires rebalanced with zero issues or wait! I would definitely recommend! Thank you for the service you drive!
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December 2021 by Reza H.
Horrible experience And This review is from my experience with UNIVERSAL TIRES AND RIMS DETROIT. First they broken my environment control motor, second as you can see in the picture this is how they repair my muffler that they charged my $400 meanwhile the muffler weight put pressure on vehicle shift and rips it off NOT recommend and unprofessional
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March 2021 by Leelee T.
I took my vehicle here to get my rim welded and they gave it back with a crack in it. They also charged me again to replace it when this was their mess up. I don't recommend this place!
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May 2019 by Darryl Robinson
Nice place
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February 2019 by Rich P.
STAY AWAY I broke down on the freeway and this place came up on the internet but worst customer service first they give NO RECIEPT so all sales are final when they sold me a new tire 2 days later it bubbles and when I went back they said all sales are final very unprofessional
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December 2018 by Jill S.
These guys saved me! I was in for Christmas and got a flat. They fixed it quickly and inexpensively. They are open 7 days a week which demonstrates they put the customer and their convenience first. I wish them nothing but luck with their business and I am deeply appreciative of their efforts on my behalf!
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September 2018 by lee Mccoy
They do good work and the price is good
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August 2017 by Haitham Saad
Great service and support
