Quicken Loans, the nation's largest home mortgage lender, is consistently recognized for high customer satisfaction. Clients describe it as the best mortgage company they have ever dealt with, noting that their people care and their services and offerings are untouchable. Many reviews highlight exceptional individual service, with loan officers who are smart, responsive, professional, knowledgeable, honest, passionate, understanding, patient, and enjoyable to speak with. They are commended for their personal touch, willingness to spend as much time as needed, and for making clients feel like they are the only client due to the dedicated attention provided. The company is praised for making the mortgage process a breeze and for closing loans quickly. Communication is frequently described as being on the far extreme of great, with officers available and responsive even on nights and weekends. Client service interactions are also highlighted as positive experiences where representatives provide efficient help and a personal touch. Overall, clients report a flawless experience, feel well taken care of, and strongly recommend Quicken Loans and its team for their loan needs, stating they are superior to all others.
World class, professional mortgage company. Rocket has streamlined all your mortgage needs, through technology, foundational practices and a strong workforce. The website is centralized and fast, along with all the logistical capabilities. Stellar Job on our Refi! Thank you Rocket for your amazing operational tempo.
November 2024
Laith will go above and beyond to make your experience as flawless as possible. Laith is all about customer service and communication!! I truly recommend Laith!! You will not be disappointed!! We closed my loan in less than 14 days he's on top of things!!
June 2024
Customer Service has gone down the tubes. Use to be great but that is no longer the case.
