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April 2024 by Laura Solomon
Fast and friendly service.
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March 2024 by Barron green
Love this location for my local pharmacy needs they have very friendly staff that show compassion towards the locals citizensEspecially the front counter Ladies they rock
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November 2023 by Richard Robson
Love the staff !
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October 2023 by Brian Douglas
Great hospital service and great care for patients
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August 2023 by Gretchen Zimmer
Mel was incredibly kind and helpful. You are lucky to have her working with you
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June 2023 by The High Tribe Television (THTTV)
Pharm receptionist has a smart mouth and a bad attitude. Wrong profession. Will definitely be getting her name and filing a report asap.
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March 2023 by Sheilah Taylor
Very helpful, was able to deliver my meds.instead of having me wait in a VERY ling line
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February 2023 by James C.
I am a 68 year old man and I am currently in the process of making another formal complaint regarding the poor services at the Henry Ford NW Pharmacy. A couple of months ago, HFNW instituted a new rule that will only dispense certain controlled substances after 11am. As I work all day, it is convenient for me to pick up my medication before I report to work at 9am. Even after explaining my situation to the staff and although they will dispense any other medications prior to 11am, I was made to wait from 10:15am until precisely 11am at which time they called my name. I found what I believed to be the complaint department and to my surprise I received a call back from a supervisor who apologized to me, stated that it should not have happened and that it would not happen in the future. Skeptical, and still weary from the professional but snooty manner in which they speak to patients, I moved all of my meds to another Henry Ford Pharmacy which if you can believe it, does not have the 11am dispensing rule. This month, when I requested my refill, I neglected to check to ensure that HFNW was not selected and unfortunately, it was. As I had more than one prescription to be filled, I immediately moved the others to a more professional and humanistic Henry Ford Pharmacy but I could not move this particular prescription. As I must go to work on Monday at 9am. I called HFNW to check and see if I would be able to come in prior to work and I was advised by Ayanna that they don't dispense that medication until 11am. When I asked to speak with the pharmacist on duty, I was placed on hold and then told to come in and speak to the supervising pharmacist on Monday morning at 10am. Wow! Are you kidding me. I now believe that the person who called and apologized was compelled to do so as a response to the formal complaint but did not really examine the root of my complaint and couldn't have cared any less about the individual patient. After all, they do have a rule! I will not make this mistake again. James Canty
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November 2022 by Karol Price
Wait is not long
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July 2022 by k P
The appointment times are never accurate. If I schedule an appointment at12:30 I won't be seen until 2pm. That's the only thing I hate about this clinic but the service is okay most of the nurses are detached and not really that warm though. I usually like the doctors
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April 2022 by Paris Pickett-Apacanis
Worst experience!!! There is a issue every time I come to this place . Technicians are unprofessional and need better phone training. If I am a upset patient about receiving the incorrect medication also being told Un true statements , no need to get a attitude and make the situation worse!! You deserve 0 stars smh And I am. HFHS employee I am dissatisfied and disappointed in your staff and training . I will be reaching out to corporate.
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April 2022 by Denise Mason
Once you call in your order, they are on it. Great service.
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December 2021 by Alyx Claxton
Thank you for all you do! Seriously some respectful, under-appreciated staff members here.
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December 2020 by Patricia Daniel
excellent customer service
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March 2020 by Lynn Kato
Great medical care and pleasant staff
