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June 2024 by Heather Fitzgerald
Anthony Goodwin, the service manager, deserves a medal (and a raise if you’re reading this, corporate!)! I came in with a dead squirrel under my hood and asked for help. When it seemed like it was stuck and they wouldn’t be able to get it out, Anthony came out and worked on it, braving the stench, until he was able to dislodge and remove it. Thank you so much!!!
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June 2024 by Otis C. Evans II
Friendly.
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April 2024 by Brandon Flotte
Excellent service, great price on tires, went up and above with a full vehicle inspection and no pressure to perform the work, even put my spare tire back under the truck. Highly recommend.
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February 2024 by Joe Moc Jr
Oh my gosh, what an amazing store!
I needed air in my tire and they were so helpful! One of the salesmen stopped what he was doing, took me to the garage and had someone get me taken care of-right away!
He was friendly and thorough. He looked at my driver door to see the tire placard to fill my tires to the correct amount.
He saw that someone took all of my tire caps and helped me put new ones on my four tires.
I would have no problem referring my own mom to go there.
The best part is this was deep downtown in Detroit!
How refreshing to find such friendly and go the extra mile people!!
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February 2024 by China Johnson
Awesome service! Love them here!
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February 2024 by Nauda Jones
Went there to get my tires check and I must I did not have to wait. Good customer service as well. He came right and check my tires and put air in all of them even though it was a blizzard outside. Thank you Goodyear.
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January 2024 by Edward G.
After paying $6,000 for a newly installed used transmission, the transmission is acting funny. Goodyear HQ says it is a franchise issue and not their problem. This a good reminder for everyone to have trans maintenance performed on time.
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January 2024 by Daniel Edmonds
Terrible service managers are rude, nasty & could care less about customers. Brought in my car that wouldn't start & they put on a part that wasn't the problem & then sent me on my way with a car that still won't start. Find a better garage these bozos are worthless,!!!
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January 2024 by Simon Posford
I used to use these guys all the time when Skip was the manager, but since he left the place has gone to hell. Called them today to ask about swapping a set of winter tires onto my wife's car. They were already mounted and balanced - I just needed the summer tires removed and the snow tires put back on. Whoever answered the phone says no problem, $20 and 60-90 minutes, which is what I've paid many times over the last 20 years. I loaded the snow tire into my truck and we drove both vehicles to the shop. When I told them what I was quoted, the manager said sorry, it will be $100! I clarified what was needed (no mounting or balancing, just a simple 15 minute job) and he said $100. I stormed out and said never again. Got them done down the street for $20 the next day.
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January 2024 by Laura Macke
They really helped me out of a bind after hitting a pothole and blowing out a tire on the highway. We were traveling from Detroit to Traverse City with a car full of luggage and presents a few days after Christmas. Earl couldn’t have been nicer or more helpful to get my car repaired that day. I highly recommend.
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January 2024 by Quentin Walker
I don't understand I had a set of tires installed almost a week ago ,first he took forever with getting ready my papers and I had Togo to work, second I called to ask why one of the tires seem like it's a leak and I got hung up on ........ I'm not sure the standard of this new business practices but it's not very customer friendly.
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November 2023 by Cheryl Bundy
Untrustworthy, unreliable, liars, they add services you didn't agree with. My brakes were shot and all the notifications connected to the brakes were lit every time I started my vehicle. I asked Goodyear to repair brakes. They did, but returned my vehicle back to me with the same identical brake notifications lights still unattended. When I expressed my concern, the manager wrote up another estimate of couple of hundreds of dollars!!!! I saw the tech test drive my car. There's no way he didn't see the brake notification lights on dashboard still lit! Faulty work! Yes I received a refund, do the right thing the first time, no need for a refund!!
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November 2023 by Brittany Pleszewski
Book through their online promotion to be told at my appointment that they “don’t do that kind of oil change” and the oil change is 3x the price. What? It’s a conventional oil change. Was also told it’ll be 2 hours before they get my car in and that the appointment time is just the time they expect the car to be dropped off.
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September 2023 by Sam Chy
Scammer
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September 2023 by Mehul Patel
Great and reliable service
