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February 2024 by Tin M.
I've had my truck in the Firestone store twice and both times the service was done quickly and for a great price. The manager, Dave, is very professional and extremely knowledgeable, and thoroughly explained what was fixed on my truck. he went above and beyond.
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February 2024 by Detonya
No complaints except the price of the one tire which was quite expensive. They fixed another tire for free. Staff was very friendly.
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February 2024 by D Swain
Great additude and great service
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February 2024 by Doug Lusher
Dave the Manager got me in quickly to repair my tire. Got a flat early in the morning and needed it repaired quickly so I could get to work. Dave made sure I was taken care of in a timely manner and did an outstanding job getting my tire repaired. Thank you!
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February 2024 by Carletta Hill
The staff is always so friendly and helpful. They explain everything and that makes me trust them. I feel safe taking my car there. I know that they are going to be honest with me as well do a good job.
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January 2024 by Todd Zimmerman
Dave is an All-Star. Sincerely appreciate how he has allowed my daughter and I to build a relationship with him and his team. Neither of us is from Detroit, and my daughter is there only for college. Not having a mechanic out of town could have been a risky situation, but Dave has provided us with 1:1 care since we first met him a year ago.PS: Kudos to Jon too for being a friendly, professional presence during this most recent visit.
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January 2024 by Kimberlie Johnson
Always a pleasure getting work done on my vehicles. Pleasant staff and excellent work
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January 2024 by Ray Jenkins
Been in a few times and wow! The mechanic the first time several months ago was caliente (don't remember his name, pity). Then last week! JFC, Nevin is HOT, respectfully. Like is every mechanic in here fine as hell? Smart, funny, modelesque good with their hands (respectfully ?). I no longer give a damn about all the potholes and the harsh Michigan winters. Car problems aren't so bad when men who look like that are fixing me, I mean, fixing my car up ?. Oh, about the service. Yeah, my car still runs great, so there's that. Fair prices, timely service, wonderful transparency, smooth efficiency, yada yada yah. All that was exceptional, but tbh even if it wasn't I'd be back because the eye candy was a 10/10.
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December 2023 by Kasondra Mayers
Renae, John, and Gavin were beyond helpful and made sure everything was checked out after my 2021 Kia Soul wouldn't start. They made sure it was safe to get back to Toledo They were very Professional and Polite. I would recommend this place to everyone.
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November 2023 by Ethan Partington
Do not go to this firestone! Back in 2020 they changed the oil on my mini cooper, but they didn't put the oil filter in properly and 100 miles later, my engine burnt out... totally destroyed. I had to work with them for months to get a replacement engine, which they didn't even know how to install. I had to go to the dealership and threaten Firestone with a lawsuit over reimbursement of repair costs.
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November 2023 by James Bour
We've been there a few times and had consistently good experiences. On multiple occasions they made minor additional fixes (broken horn) in addition to the primary reason we were there (new tires) at no charge.
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November 2023 by Alex Antoon
Worst place ever. My car started and drove before bringing it here and now it doesn't start at all. They have zero customer service and over charge I found someone else to do the same job for a fraction of the price and they didn't even put a new protective film on my wires that they supposedly rewired.
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September 2023 by Martez Turner
They deal with my constant questions. They set realistic turnaround time for your vehicles repair work, and they handle what they can, and give you honest feedback according to what's wrong with your vehicle.Sounds generic but that's how it goes for me here.
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August 2023 by Justin
Quiet, clean shop. Took over two hours for an oil change but they were communicative during the process.
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July 2023 by Nicole C.
This the only place I fux with for any of my tire needs!! Nicest people and great customer service!!! They told me an hour wait but it was only 20 minutes!!! I even opened a credit card now and have the app!! This is a great location!! As a woman, we know car shops try to mess with us and tell us we need extra stuff. They literally took me to the back and showed me what was wrong!!! I love the transparency and honesty!!
