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July 2024 by Dominique Rodriguez
They are way to high and don’t help with low income families
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June 2024 by Jorge Cardoso
I think it’s really cool when the power goes out after a minor thunderstorm and it takes 2 or 3, maybe 4 days to fix. Really great.
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May 2024 by Jay Stein
The most pathetic utility company I have ever experienced in my entire life. They're employees are incredibly worthless at their jobs and seem like professional scammers, constant outages, and extremely expensive. Also the bills make almost no sense. Seems like a racket or fraud company allowed to extort people more than the utility companies anywhere else ice lives. Typical for the area.
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January 2024 by FRANCIS DOLARHYDE
Tried to use my home protection coverage which I pay extra for and they denied me service stating that it would void my furnace warranty if they sent someone out. I have a 90 yr old In Home and they denied service for some B. S. Excuse even stating that they couldn't come out til Saturday which is 4 days away and they are supposed to prioritize senior services as an immediate service call which is stated on their Web site. They did not Set up an appointment for me and I had to seek out services from the original installers. They came out same day, DTE HPP is a rip off and they do not service their customers when customers pay for said services. Complete rip off, will cancel service once I get the opportunity, would not recommend service since they don't honor their contract.
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December 2023 by Marwa Al-Husseiny
trash company, trash service.
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November 2023 by E H
It's pretty bad when third world countries have a more consistent power grid than us. I hope one day you get nationalized.
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November 2023 by Stephanie Napoleon
One of the workers urinated in a bottle and threw it in my yard. Once I upload the video this will be indecent exposure and I will file against you all
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November 2023 by Eli Harold
It's pretty bad when third world countries have a more consistent power grid than us. I hope one day you get nationalized.
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October 2023 by Michal Polasek
When you're a monopoly your customer service can just hang up on people instead of helping.
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September 2023 by L S
Power line has been down for four days…called a bunch of times. No estimate of repair time. Ever. Was told by three different customer service representatives that they would send a crew out ASAP. “Crew” came out last night at midnight and all they did was caution tape off my yard…what a joke of a company. 99% of customers have power right now. Why isn’t my line fixed?! Thank god it’s not a live wire or someone definitely would have died by now.
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September 2023 by Lauren Savage
Power line has been down for four days…called a bunch of times. No estimate of repair time. Ever. Was told by three different customer service representatives that they would send a crew out ASAP. “Crew” came out last night at midnight and all they did was caution tape off my yard…what a joke of a company. 99% of customers have power right now. Why isn’t my line fixed?! Thank god it’s not a live wire or someone definitely would have died by now.
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September 2023 by Sam Reef
Garbage scummy company
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September 2023 by Michael Roach
Thank you, Peggy!
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September 2023 by H Ashoor
Trash company
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August 2023 by Brittanee Lewis
The worst for profit only useless company ever! Why has my power been out since 11pm and there’s no ETA? Disgusting. Then charging outrageous prices each month. Heres a tip FIX the ISSUE so when there is a storm people don’t lose power. Hire the correct amount of people so people aren’t waiting days for power restoration. I work remotely and you are messing with my money. I hate this company. Are y’all paying for peoples hotel rooms? Lower everyone’s bills to accommodate how below mediocre DTE is.
