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August 2023 by Amanda Hogg
I've taken my 2015 Kia Soul in to A & S twice this summer because some idiots have tried to steal it. They've done a great job with the repairs both times, and even vacuumed out the broken glass the last time. The place is no frills, but they got the job done quickly when the insurance-provided shops were saying they were booked weeks out. I'll definitely be taking my car back to A & S, just hopefully not for a busted-open ignition again.Services: Steering & suspension replacement
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May 2023 by Brianna Jackson
Went to this place a few months ago for a new tire, customer service was awful from everyone especially the owner. The workers thought it was cool to make jokes about my car and tires. When it was addressed they tried to gaslight it as being concerned about driving it safely…I’ve never laughed at someone while being concerned so it was weird. The owner then yelled at us for “disrespecting” his worker but didn’t care how unprofessional they were being. I was shocked because this is the first time I’ve ever been to an auto shop and it not being a good experience. People come to these places to pay for a service, when I mentioned I’d rather find another place than argue and deal with unnecessary rudeness, they discounted the tire (which they couldn’t even give the price for at first)…but since we moved here and frequent the store across the street we got the tire and left.
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April 2023 by You've Been Touch
Sam customer service and communication is outstanding. I truly felt as if it was my uncle I called to service my car. Fast, price friendly and accurate. He had my bmw x5 up and running in a blink of an eye. Thanks Sam, there is cement on my feet. I won't be going any where else???
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March 2023 by Vernon Wilkerson
Sam the owner pretty cool, AL the sidekick customer service is horrible.had my van towed there he was upset I didn’t ask for permission after he already talked to me about the problem, next he looked at my van an wanted $900 to fix it. I asked what’s wrong he didn’t no he gave me 3 problem options. Since he couldn’t pinpoint the problem I told him I would be getting it towed home.after I paid $85 for nothing he threatened to push my van on the street because tow was taken to long. To sum it up will never go back customer service jus horrible.P.S need more black owned mechanic shops.
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October 2022 by Wendell Parker
They couldn't diagnose the problem. Claiming that the vehicle was too old for their equipment
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September 2022 by Margaret Vanessa Wheeler
Good place oil change but only problem they didn't check all fluids
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September 2022 by Lakeisha Kk
I went in there last month to get in and outer tire rods n I think it was the right control arm. So after driving my car for a week w the steering wheel started shaking real bad that was on a Saturday I couldn’t get in touch with them because it was late Saturday in it’s closed on Sunday so I got in touch with them at 8 o’clock that Monday I end up talking to Sam who is the owner, something said do not call Trippin Keisha and I didn’t I have a warranty he said just bring it in I told him I had to walk 18 blocks home he was nice he took me home and driving my car he said something wasn’t right about the car he got right to it knowing that I had already paid my money he fix my car and pick me back up it took me back to the shop it was a defect in the part he said, now my car driving like a brand new car lol my tire was scraping something and he looked out and fix that for me ? real nice and I love the fact that when I took my car back up there he called me back just a little over an hour he was done? oh yeah when I had took my car in there my car was ready the next day that morning but I let them know I gotta be to work I can’t be without a car they got right on so take your car up there!!! Thanks Sam ?Service: Wheel alignment
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April 2022 by Lakeisha Bradley
I went in there last month to get in and outer tire rods n I think it was the right control arm. So after driving my car for a week w the steering wheel started shaking real bad that was on a Saturday I couldn’t get in touch with them because it was late Saturday in it’s closed on Sunday so I got in touch with them at 8 o’clock that Monday I end up talking to Sam who is the owner, something said do not call Trippin Keisha and I didn’t I have a warranty he said just bring it in I told him I had to walk 18 blocks home he was nice he took me home and driving my car he said something wasn’t right about the car he got right to it knowing that I had already paid my money he fix my car and pick me back up it took me back to the shop it was a defect in the part he said, now my car driving like a brand new car lol my tire was scraping something and he looked out and fix that for me ? real nice and I love the fact that when I took my car back up there he called me back just a little over an hour he was done? oh yeah when I had took my car in there my car was ready the next day that morning but I let them know I gotta be to work I can’t be without a car they got right on so take your car up there!!! Thanks Sam ?Service: Wheel alignment
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November 2021 by LaToya C.
Please Beware especially women customers! I learned a critical lesson out of this situation. Make an appointment at the dealership so they can print out a diagnostic on your car, then drive it in to get repaired. Ask to see all of your used parts and have them show you the new and the old. By law the auto repair shops are supposed to do this, but they don't. You should receive two receipts and a detailed list of charges. Do not allow the mechanics to write anything on your receipt after you have affixed your signature. I have had my cars serviced here at A&S Auto on East Warren a few times. The last car I had serviced was the deal breaker for me. Sam and Al will screw you over to the max. They will make it appear as though they are honest mechanics but they are 100 percent shady. I towed an inoperable 2008 Buick Lacrosse because I did not know why it would not start. I explained this to Al and Sam cause they are mechanics and I am not. I left my key and car there and left. Something I would never do again. A few hours later, I get a call from Al who says I needed a battery, rear alignment, filter, oil change, starter, control arms and he needed $1200 to start the work. I agreed and stopped by to pay the amount. The next day I received a call from Sam who says my car was ready and I needed $1500 and I told him that I was on the way. Approximately 2 minutes away, I get a call from Al who stated that he just discovered that my engine was going bad. So all the work was completed and Al & Sam never turned on the car, cause if they did the issue would've been apparent. I arrive and Sam is soliciting me to have him to do the engine work for $4500.00. I pay the remaining balance cause he charges for.daily storage and I was not going to give him an inoperable car. I drive the vehicle a few blocks away and it cuts off. I called Sam to explain what occurred and he told me that there is nothing he could do and its my responsibility. I disputed the charges and it is still pending and submitted a complaint to the State of Michigan. Al & Sam you two are a piece of s*** and got down on me. This place have also put used parts on customer's cars and was called out on it. I have had them repair another car in the past and a few days later, experienced the same issues. I promise every person who reads this, this is genuinely my truth. I make it a habit now of leaving business reviews after this incident. I hope Al and Sam does read this post. You guys are shisters. I do not have to lie about my hard earned money, trust me!
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June 2021 by The Lion Queen
This was my 1st time there. I was treated like a Queen. Many cars to be repaired. Took me w/in 10 min. Out in 45 min. Fixed my A/C. Very reasonable price for my trouble. This is my new all around service shop from now on
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June 2021 by Rose Burns
Work was excellent and was done in a reasonable time.
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May 2021 by Hersie Jones,jr.
He told me that my car needed a new engine that cost 2700. I had car towed down the street for second opinion. I only needed spark plugs and wires 80
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March 2021 by George Moore
Great attitude, great work, fast work, reasonable pricing...in and out...really great with electrical...
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February 2021 by Jennifer Clay
I love them ,Al &his team always make sure we good thanks !!! They do GOOD WORKCheck them out
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January 2021 by Clarence Arnold
Got my caddy running no complaints here
