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April 2025 by Sheila Hinch
If they don’t want to walk up to your house to leave your packages on the pouch they will take it back to the post office and say customer requested. This happened to me yesterday and he wasn’t to my house yet.
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February 2025 by Happ Happy
Training post office! Worst service of them all!
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April 2024 by Jake Vliek
I had a package from Ebay that needed to be shipped. And they are telling me I need to have to go back home, reprint the shipping tag so the weight of it is the tag? So i took it to lawrence and they shipped it just fine. Sounds to me nobody wants to do their job. This is why I don't trust anything ran by the federal government.
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March 2024 by Jake Smith
I had a package from Ebay that needed to be shipped. And they are telling me I need to have to go back home, reprint the shipping tag so the weight of it is the tag? So i took it to lawrence and they shipped it just fine. Sounds to me nobody wants to do their job. This is why I don't trust anything ran by the federal government.
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March 2024 by Brenda Bruce
Why doesn't anyone answer the phone at this post office?I had an issue with a package I sent Priority Mail. So, I called my local office the next day and they gave me the direct line to this post office. I called, selected to talk with a representative, and they hung up on me. This happened 10 times over the course of 2 days!Then, the package I had sent 2-day Priority sat in their post office for the next week, no movement, no updates, nothing. I finally reached out to my local post office once again to see what they could find. Long story short, my local post office called and emailed the post master at the Decatur branch, with no response and package now is being shipped back to me after 2 weeks of being in the system!Unacceptable...
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June 2023 by Jennifer Jackson
Always super friendly and extremely helpful!
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December 2022 by Julie Nosal
I’ve always been very happy with the Decatur Post Office!!! Wonderful staff!!
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August 2019 by sarah long
The woman at the counter was very rude and looked at me like i was stupid anytime i had a question
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April 2019 by jared overley
My package said that it was delivered and in my mail box but it wasn't there. I called clerk and she was able to track down package and had carrier go try and get it from where it was wrongfully delivered. I recieved my package the same day. Don't usually have issues with recieving my mail but when a mistake was made it was handled very quickly. Thanks
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January 2019 by Jeremy Mansfield
I've shipped a total of 3 items with years between. 1 item was delivered.
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November 2017 by Andrew M.
Ok- let's be serious, going to the Post Office is not a fun errand. BUT- I do appreciate USPS being a cheaper option. This location, in particular, is my favorite. That's mostly because the sweet woman, Jodi, at the front. She always kind and also incredibly quick and efficient when there is a line. It makes my trip to the post office not just bearable, but actually enjoyable.
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February 2017 by Tim S.
These women, especially the post master (she man Jo) are always trying to play detective with the packages I bring in. Tried to save a few bucks by shipping a couple items via media mail. Let me tell you, they opened my packages to inspect the contents and held the shipments back from my customers. After they found it was not media mail they handed the packages to my home mail delivery (another nosy, lazy woman) and she proceeded to set them on the ground outside my back door in the rain, opened and unsecured. Why don't they appreciate the steady business I bring them, and keep their nosy selves out of my affairs? They try to play detective which comes across as rude! It wont hurt them a bit to just ship my stuff and mind their own business. Do your job and stop the hating you unruly snobs!! The delivery lady will jam stuff in to my mail box even if it deforms the item or my mail box, to avoid getting off her lazy butt to delivery my packages to the door. I will be complaining on the feedback surveys as well.
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August 2016 by Keziah Triggs
If I could rate this Post Office Negative 100 stars I would. I ordered a package for my cousin for a special occasion. When I looked up when it will be arriving, i read that is was on the truck for delivery for 4 days until delivered. Not only that when it came in, the package was dented in huge, and the actual gift was punctured beyond belief. then i sold a package that never made it to the buyer, i had to refund that money, they told me it was lost in a different town but when i tracked it was still here. i sold a huge package in germany which they destroyed, so i had to refund that money. i bought a package that they sent to different address, since they marked it shipped, not only did i never get the item but now i can't get a refund. so basically they always screw up and get away scott free, they must be crooks because i described them they same way i would a crook. they always have different employees and they rarely know how to do their jobs. and another occasion the woman first said she didn't know to run the register because she hadn't run it in nearly a year ( very professional post office have an employee who has essentially no experience that's sarcasm that was very unprofessional and lazy bye the way not that you could tell because you're all idiots!!!!!!) i don't mean you the reader by the way, what i mean is my rage and hatred is dedicated to this stupid post office. NOT to the smart and reasonable readers of this review. also, she said that we overpaid on the package by 3 dollars yet she was still trying to overcharge us another 10 dollars, then i literally asked if there were any other postal service buildings i could go to instead (of course there were) then after she said there were she said they were the get this "cheapest" postal service even though she already ripped me off so after that i literally went to the postal service in paw paw (fortunately i didn't encounter any morons there) Also, recently the mail carrier stuffed the mail box and broke it. so unfortunately for me if i want packages delivered to me somewhere else either 1. I move or 2. wait for another post office to be built (like that'll ever happen) man i'm seriously considering either moving or not buying online anymore but at least i can go somewhere else to ship sold items. I really really really really hope this post office goes bankrupt because this post office belongs at the lowest level of society. to anyone reading my review 1st thank you ssssooooo much and sorry it was so long but i had so many reasons i hate this post office.
