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March 2025 by Zuorah Bitar
They changed account types without my permission specifically Adham this is very unprofessional
I do wamt to update and say that the Manager that was on shift Mustafa was very professional and very kind and did tell me that he would assist in fixing the issue.
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March 2025 by Bailey O.
Verizon is awful. Not this store in particular, but just a warning. The customer service is terrible, it will take hours to reach a real person and that's after you're stuck talking to a barley functioning AI when you call. The home wifi drops signal daily. It takes MONTHS for discounts to reflect on bills. I'm sick of verizon
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February 2025 by Fatima Sene
I absolutely love this version Michael and will helped me out today , they were patient with me and got me the best deal very welcoming .
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January 2025 by Brittnay Jones
Excellent service from Adham today. He was kind, patient, helpful and made my nightmare from the Southfield and Westland stores 1000% better. I’ll be sure he’s in whenever I need assistance.
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November 2024 by Ridha A.
You NEED to see Robin!
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October 2024 by Amonde Ford
Open honest understanding Menah was the best and hooked me up
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September 2024 by Bander Yahouk
Good deals, but the people working there are the reasons why 3 stars are not nice. it's okay
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September 2024 by MDF
Unsurprisingly dismal service. The employees are all doing their best, as always. Unfortunately, they work for another soul-sucking corporation. You are a commodity. As long as you continue to comply, you will always be relegated to that status. You believe you have to have a cell phone. Verizon knows this. If you leave Verizon today with a thousand of your friends, know that a thousand and one other people will be leaving the competitor for Verizon today, too. It is hopeless. As long as you accept this treatment, corporations will gladly prey upon you. In other words, you deserve to be robbed. You have earned this; enjoy it.
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August 2024 by B H
I am a new customer. I initiated my plan with an iPhone 15, but wanted to exchange it for an iPhone 15 Pro Max. It was explained to me by a representative that all I needed to do was go to a Verizon store and pay a restocking fee of $50 for an exchange. I clearly explained that this was my intent, and also confirmed the $50 restocking fee when I arrived at this location on 8/7. Once the new phone was retrieved and it was time to check out, my salesperson informed me that there was an error w/ the transaction and that I'd have to have a new phone number assigned to my current line. I thought it was odd but trusted what I was being told. In actuality, my exchange was processed as a full return, and a brand new line of service, including the fees, was added for the iPhone 15 Pro Max. This was not what I asked for, and it was NOT explained to me that the new phone number I was told I'd have to get was actually me purchasing a new phone with a new plan; I wouldn't have proceeded had I knew. Due to this, I was charged $100 instead of $50 w/ no explanation as to why. I thought that maybe I was paying the cost difference of the phones until I confirmed w/ an online representative that I should not have had to, as I'd already done so when I initiated services. Along w/ having two phone lines unnecessarily assigned, my iPhone 15 Pro Max was not registered to me, the phone showed up on the account as being purchased outright w/ no installment payments when it wasn't (my bill amount was still the same and would be even higher the next two months), and there were other errors on my account that I didn't have prior to visiting the store. Three different phone representatives have since had to help me fix everything. Moreover, while in store, I received a receipt for the iPhone 15 return, which shows a restocking fee, but the exchange (or purchase, rather) for iPhone 15 Pro Max or $100 transaction in total is not listed anywhere. When I checked my Verizon app documents, there IS a purchase receipt listed for the transaction, but coincidentally, I cannot access the pdf, and I, as the purchaser, only have access to a gift receipt. I have no proof of purchase other than the orders tab in the app that doesn't show any details. This seems to be intentional. I feel I was disillusioned for the sake of making a sale, and a very simple transaction ended up being overcomplicated. Although the excuse was obviously BS, an "error" on the store's end is the store's problem, and I should not have had to do anything other than what I specifically asked for because of it.
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July 2024 by Juan Daniel Aristizabal
Take so long for do anything
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July 2024 by Olivia Rodriguez
Thikra has the best customer service I’ve ever seen. She was so kind and funny and made sure we got what we paid for.
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July 2024 by nancy mcfall
I had to go here 5 times to get my IPhone 15 hooked up. 5 visits and about $175 just to get it hooked up.
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July 2024 by Malek Alkahla
Really bad service took Amneah 20 min just grab me a phone from the back and the other two reps that were there were just on there phones not helping us or telling us whats going on we were just standing and all the sudden we see amneah leave the store without saying anything and not letting us know whats is going on so I assumed someone was going to help us but we stood there for like 10 min waiting and Amneah comes back to back to complete her transaction like why are you leaving in the first place it only take 2 min to grab a phone from the back.
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June 2024 by Nabil Ayoub
The best A+++++
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June 2024 by Lori Grajek
My phone wasn’t working at all. Tim
told me it was because my SIM card needed replacing. He did that and also showed me how to remove excess items to make more open storage. He was friendly and knowledgeable and personable. Thank you.
