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March 2023 by Catherine Carroll
Wow, a lot of one star reviews here. I have never had an experience like the poor reviews described. It's not that inconvenient. It's in a Univ of Michigan (Dearborn) building so, true enough, you can't just screech your car up and run in. (You can do this at the Ann Arbor locations). At UMCU Dearborn, yes, you actually have to get out of your car and walk a little. Walking is good for you! Also, UMCU Dearborn is closed for lunch and their lunch-time is a little quirky, just check it before you go. Once in, I have always been treated well. In fact, I've been in twice recently, and I think their customer service has possibly improved from very good to even better. The teller earlier this week spent some time with me to explain some account offers they have. I made some changes to my account and it was easy. The ATM (down the hall) offers only limited service - withdrawals only I think. I also use this service. While the Dearborn UMCU is for all members, it offers an important service for U of M Dearborn students - especially students from foreign countries. So, give it another try, look at the big picture, and try avoid being so harsh. UMCU, whatever branch you go to, beats a bank any day of the week and twice on Sunday.
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January 2023 by JANIEKA Blessed Carroll
Best service I ever received. He walked me through everything I needed to know and fulfilled all my questions. Fast, friendly and amazing staff..
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August 2022 by Bharath Chandra
The staff really helped me in opening a bank account even though he knew it was going to get late for him.
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June 2022 by Diana Voloshyna
We didn’t find bank there. Map points on parking lot
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October 2021 by Andre Castro
Over all, it is probably one of the most inconvenient credit unions out there. The app is almost pointless, as you are always referred to the website to do anything past checking balances and in house transfers (at least for all first time set ups). If you need to transfer to an external account, go to the website. Need to set up a bill pay, go to the website. Need to manage a payee, go to the website. If you pay your bills with your debt card, it takes a few days to show up on your account as pending (making it easier to lose track and overdraft. As well, they have all of 4 buildings and no partnerships to retrieve physical cash (and take FOREVER to transfer between external accounts). If my wife didn't work for the U of M, I would NEVER pick this bank over more capable credit unions.
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April 2021 by Hugh W
Bad experience years ago that I could not forget. I went to this place to do notarization twice. The first time was nice. Got it done quickly. The second time was frustrating. a different lady was apparently not trying to help. she question about all non-existing issues with the document, and finally told me that there was not space to stamp. i told her that i got one very similar document done before , but she did not try to listen. will never visit this place again.
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March 2021 by cl no fear
Dog water bank. Wait on the phone for 40 minutes on average. can't pay my bills online with ease. wont allow you to carry over auto loan debt no matter how small.not a good bank. not worth the headache.
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August 2020 by Anqi Zhang
UMCU, yes, I am a UM student. 1. They will automatically deactivate your card in case of fraud. So you cannot use the card for swiping or shopping, but you can withdraw money, and use the online banking. You need to call them to activate the transaction so that you can use the card. 2. what ever transaction you make, it will show in your banking account a week later. I guess they update the account transaction info every week. You will not see on-time transaction details in the online banking page after you make payment or transfer in or other transactions. 3. If you want to withdraw some money from the UMCU ATM, your card will get swallowed. And they will not come to check the ATM until the next week. You have to go to Ann Arbor to get a new card if you live in Dearborn. Other that above, everything is pretty good.
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August 2020 by Rob K
I've had a positive experience with this credit union, overall. They were the first to approve a line of credit for me when I initially established my credit. However, I will say that customer service could be improved in areas. I've also had to contact them a few times over the years for over draft charges that were illegitiment
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July 2020 by Matt Leffler
Terrible experience . Wouldn’t let me refinance a car loan for my truck worrying I can’t pay when that is the only bill I have and make over $2500 a month and have over 750 credit score. $1950 a month left over should be enough for any unexpected expense. Seems like you have to make close to 6 figures to get approved. Also had to make all the calls even when they say they will call back.
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July 2020 by Sherie Seahorn
Everyone is friendly they help their customers take time out to resolve situations. And very patient
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October 2019 by Brianna Demmings
Poor service could do better but won’t.
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September 2019 by Megan Schouster
Woman was very rude. Wouldn’t let me access my account. Parking is a jokeeee people trying to hit you to take a parking space and students not caring about walking out into the road. Will not return.
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September 2019 by Ideal Services
WAITED ON HOLD FOR AN HOUR hire some students to work the phones!!!!!!!!!!!!!
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August 2019 by Norris Neamou
The lady giving out auto loans is under qualified to be in her position. She knows nothing about auto loans. Whoever put her in charge must’ve did her a big favor. She verbally said my credit score out loud with 3-4 people around (within a few feet from us). Then she asked for my SSN out loud (vs writing it on paper, or sitting me down at a private desk). It felt as if i was in the environment of a retail clothing store ran by teenagers. I won’t even deposit one more dollar into this account after this awful experience.
