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January 2024 by Samir Afif
Best T-mobile storeAli and the manager were very professional.They did what was right for the customer.Ali was very friendly and helpful.Thank you so much
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January 2024 by Rola Jaber
I’m very happy with the service. The guy who is name Ali helped me to order a new device.He’s so kind and helpful. I really appreciate his work.Best T-mobile store .
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December 2023 by Adam
Worst experience I have had at a T-Mobile store! Staff did not care at all and were rude. I do not recommend!!!
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December 2023 by Rania Ghamlouch
Worst customer service! They made me call customer service and made me wait for almost an hour and they said they don’t have the device because they have problems with shipments
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November 2023 by MOSTAFA MOOOZCV
Store customer service was incredible everyone was friendly and helpful. I was worried about my issues but Jamal was very kind and helpful he made sure that everything I asked him to do is done perfectly. This store is amazing very recommended.
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November 2023 by Maya P
Do not come to this store, the staff are incompetent. We opened an account for 2 lines and they have been charging us for 3!! We have spent hours at the store and on the phone trying to get them to change THIER MISTAKE and have been told the manager would contact us by the end of the day… 4x … and have never been contacted. Stay away if you don’t want to be scammed out of hundreds of dollars..
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November 2023 by Danielle Chapman
Tmobile on Michigan in Dearborn, I had the worst experience with the sales team at this location!! Horrible. Jamal was my representative he was very nonchalant not helpful at all. I only wanted to activate a new phone sent through the mail. He knew nothing about Tmobile products or policy. He never contacted customer service. He said I need to do that, put the phone back in the box and slide it back! I'm mortified with this treatment.
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November 2023 by Alpha1Tango
Was helped by a rep named Rathwan. Very professional and helped me set up my iPhone 15 pro max. Service was quick and professional.
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September 2023 by Florin Polocoser
I was denied service and help from the start. I told them I filed a claim and wanted to pay the deductible, but they kept insisting that they don't do that and wouldn't even take my number to look it up. I tried showing them the email stating I needed to go in store to complete the process, yet they would not help me. They were very rude and unprofessional. I've been a customer for 20+ years, and this is ridiculous coming from a corporate store! I'm very upset
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September 2023 by Rebecca Polocoser
HORRIBLE EXPERIENCE!! I WALKED IN AND WAS TOTALLY IGNORED. THEY THEN DIDN’T WANT TO HELP ME AT ALL WITH AN INSURANCE CLAIM BECAUSE THEY SAID THEY DONT DO THAT IN STORE ALTHOUGH I HAD THE EMAIL THAT STATED TO GO INTO A TMOBILE STORE AND ALL INFORMATION NEEDED IN EMAIL. THEY WOULDNT EVEN OPEN MY ACCOUNT TO LOOK IT UP. I’M VERY UPSET BECAUSE I’VE BEEN A CUSTOMER FOR ALMOST 20 YEARS!! I WENT TO A DIFFERENT STORE AND THEY INSTANTLY HELPED ME. I DO NOT RECOMMEND THIS LOCATION TO ANYONE.
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September 2023 by A P
Very friendly and helpful staff. We left very happy
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September 2023 by Marcel Wilkins
Stopped in to try and get our granddaughter a new phone however I didn't have any more credit on my line so we have to buy her one bummer
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August 2023 by Rawad Zeaiter
Went there to purchase an apple watchThe salesman was unprofessional no knowledge telling different stories and I asked him to put the watch on hold for me till 6I went there after 6 and told me that the watch is gone some one took off and sold itI am a loyal customer with t mobile since 2013 but unfortunately i am going to a new service provider starting todayAnd glad I left t mobile
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July 2023 by Alexa Diamond
I had the best experience today thanks to Samone. I am a new customer and she took her time making sure I got the best service, understood my new device, could log into my app, and she also answered all thirty two million (it felt like a lot!) of my questions.I had a really bad experience with another service provider which continued while I was on the phone switching services over to T Mobile. The other provider kept changing monthly prices, had a lot of hidden fees and would give me a hard time every time I reached out for support... this LAST encounter was no different.I have heard nothing but great things about T Mobile, and I can see the effort they put into friendly customer service, perks, awards, their easy to use app, etc.I hope T Mobile continues to expand and grow to each and every city! I hope they become the number 1 phone and internet provider!I would definitely recommend this location!
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July 2023 by A C
We went there on 7/19 and Eli and the manager were very knowledgeable. They pointed my mother in the right direction for what was best for her and her phone. They did what was right for the customer and everything worked out great. Thanks again!
