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August 2024 by Nate Richards
Our price increase was nearly a 30% jump and it was with no notice or phone call we found out. My mother sent and email and I have called to get a resolution and after a month you guys had no follow up in place and when expressed we are leaving we were told they had no records of the communications from us, talk about a a terrible client experience...
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May 2024 by Jack Cramer
LeAndra and her team are amazing and always exceeding our expectations! Always a quick turn around on any request we have. We have 4 vehicles, a pontoon and a jet ski through them and never had an issue with any business done with the team at Champnella!
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April 2024 by joe djordjevic
Great place.
People that were there very helpful.
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January 2024 by Kathy Smith
I made the change to Allstate one year ago and been very happy with agent. They were very helpful and made the transition very easy.
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December 2023 by Mark Koehler
Very professional, I have been with them since 2015….
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June 2023 by Hannah
The Champnella's have provided excellent service and customer care throughout my entire insurance process. They are well-versed in the best rates and offerings. I'm grateful to use them for my car insurance and in the future for my home. I highly recommend the Champnella Agency for any insurance needs!
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November 2022 by Kelly Badhwar
Very proactive and communicative with my coverage.
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July 2022 by Katina Turner (Tina)
Always pleasant talking with the Champnella's. They are very easy to talk with about your policies.
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March 2022 by Austin Ramos
Was on the phone with a rep who explained everything to me and guided me through the process of getting my home and auto. You don't feel rushed and are Really friendly. I can't recommend enough. Glad I found them
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March 2022 by Winter Dragon
I am not, and have never been, an allstate customer. I'm not even in the same city as you. Why are you calling me? More importantly, why are you calling people not part of allstate?
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January 2022 by Walter Lamont
This is a Great Agency. They really care about addressing your needs and handling your claims. They are professional and respond quickly to your requests.
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January 2022 by Suzanne Lowery Rocca
You really need to rescind your facebook post. Your office does NOT respond to phone calls or email. We have been loyal customers for 35 years and when we finally need your help, you and your team (Kyle) are nowhere to be found. We have called, left messages, emails and even talked to your secretary to tried to help get ahold of someone. I am still without floors, walls and a house turned upside down since mid November. I have a contractor ready to go, but they can not get a response from your office either. Should I or anyone else be treated this way??? Doesn't look like I am in "good hands with Allstate"
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September 2021 by Robin Russell
Alyssa Turner did an excellent job reviewing all the information regarding my policy changes. She was always available by phone and answered all emails from me promptly.Great service.
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September 2021 by Joseph Salamey
Very nice people.
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August 2021 by M. A.
I’ve been a customer with the LeAndra Champnella since 2013 for my home insurance and some of the time for my Auto Insurance. They used have good customer service back then. However, now they are the worst Allstate office. I signed up with them for my auto insurance on August 26, 2020 and paid premium in full. Four days later I got billed $264. I called them and asked why, and the main agent Amanda who works there and answers most of the calls said that I missed submitting the document which I did submit and requested that she take a closer look. She verified that it was there and promised me that I will get a full refund within few days. Long story short it has been 6 months and I never received anything and I started incurring late fees since she told me not to pay the balance until it’s fixed, and they deducted that amount through the Easy pay she setup. I was following up with her and every time I call, Amanda tells me that they are waiting on the underwriters to approve refund. I called over 15 times through the past 6 month and every time she tells me the same story except she started telling me that she will fix it manually which never happened. On top of all that she never calls back. I guess to try to avoid solving my issue, on four occasions Amanda told me that she’s helping another customer and that she would call me back by the end of the day which she never does.
