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November 2023 by Christine Mitchell
Lafontaine made my first new car buying experience so easy. I actually bought it before seeing it and I had 100% faith in the entire team. They delivered it right to my door and made sure everything was perfect!I would, and do, recommend LaFontaine to anyone looking for a new or used vehicle!Thank you all so much!Christine
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November 2023 by Iqra Ashraf
I got a brand new car from here in 2015. I used to get my oil changed and tires rotated here as well even after my period for free oil changes was up. I used to get my old car repaired here too. They absolutely suck and are a huge rip off. You are paying a large premium up front for repairs that should never cost that much. They are also not welcoming at all. The customer service section at any dealership should be extremely friendly. I have never felt that way bout this specific dealership. They require a large cost to even diagnose issues, even if it doesn’t get fixed. Once I brought a car in to get it diagnosed.. no clear diagnosis was given but the I got a whopping $200 charge for it. They will also try to pressure you to buy a vehicle the same day you look. Trust me, do not go here and you will thank me later. They will tell you that you need repairs that you do not need. If you go to a different repair shop, or multiple they would tell you that you don’t need whatever lafontaine said you did. I went to this place for 7 years, trust me, just stay away :)
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November 2023 by Alexandra Black
Brandon Avery is one of the best salesmen I’ve dealt with since I’ve been buying cars (35 years and lots of cars). He was very easy to work with, extremely patient, communicative, responded often after hours and gave me a great deal. I will buy from him again!
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November 2023 by Darlene Warren
Johnnie O'Bannon was awesome! He listened to what I was looking for and got me into the car of my dreams. It was nice to deal with someone who genuinely caresas opposed to someone out for the dollar!! Thank you John!!!!
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November 2023 by Timothy Schar
I can't believe anyone would say Brandon Avery was a good salesman. He was totally useless when I purchased my car. First I was early for my appointment at 10:15 am on a Saturday and the dealership itself had more salesmen than people who could simply do the paperwork and close the deal. I waited 4.5 hours just to sign the paperwork. Brandon stopped to check on me only twice while I was stuck waiting in the main showroom for the closer. The closer spent more time selling add ons than the salesmen did and then took over 30min between each customer and I was only #3 in line and didn't get out until 4:30pm. Those are dealership problems I know but then for the next four days Brandon kept calling and harassing me at work to get things HE forgot to get before closing. First were references for the finance company then insurance documents that were sent to the finance company by my insurer. He was rude and demanding and threatening when he would call in the late afternoon when I was at work. It has been almost a week and Brandon is STILL making it the worst experience ever.
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October 2023 by M
Lamont was my service contact. From the minute I was greeted by his smiling face, to him waking me over to pick up my car, he provided first class service. Simple, clear, polite communication the entire time. It’s hard to find this kind of service. Thank you Lamont! See you soon for my oil change! This is the best dealership I have ever worked with.
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October 2023 by Lamont “Tank The KnowledgeBank” Howard
Brandon Avery at the used car department was very helpful. He guided me through the whole car buying process & made it simple & easy to understand. Helped me with financing & great extended warranty’s for my tires, wheels, drive train & trans.I definitely suggest working with Brandon he’ll take care of you ✅
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October 2023 by Beth
Johnnie O'Bannon helped me get a "new" used car pretty effortlessly and was able to help me get a rate I needed. I got the car about a month ago and it's been in the service center 2x so far, after providing a "bad" review (because who would wouldn't be a bit frustrated) Johnnie called and was able to make things right by telling me what my options could be moving forward. I appreciate him reaching out, it shows he truly cares about customer service, making the customer happy, and what he can do to help when things possibly go wrong.
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September 2023 by Thomas C.
We had the pleasure of buying a used Toyota from a very professional yet fun sales person named Johnnie O'Bannon III. (Oddly he didn't look Irish). Even though we came late in the evening, he took his time through the entire process and made us feel like family at the end of the sale. Highly recommend him for your car purchase.
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September 2023 by Ashlee M.
I called the service and repair department and asked about if they had a repair manual for my car , the lady on the phone was rude and just slammed the phone down as she hung up , I wasn't rude I don't know what her problem is but that isn't customer service. Never getting parts from them ever again.
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September 2023 by Sonya Michelle
The service advisor who assisted me was Acevedo. He was no help at all. Took the car for regular maintenance and tried to inquire about a part I paid for on my previous visit. He said he didn't know any information on it. He has a computer right in front of him and decided not to check the status of it or even go to the parts desk to try to assist me. He seemed like he was trying to rush me through and end the conversation and directed me to go to the parts desk to inquire. I thought the service advisor is there to assist the customer, but he did no assisting and I had to go to another person to get the help I needed. Thanks for bad, no service, customer service Acevedo. The only good thing about the visit was the time the car was ready from being serviced...that's why I gave 2 stars instead of 1. ACEVEDO WORK ON YOUR CUSTOMER SERVICE SKILLS.
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September 2023 by Boricuabrii
Excellent buying experience. Luis Perez was super transparent, friendly, and helpful in finding exactly what we wanted. We traded in our old vehicle and got a great deal for a 2020 GMC. Everyone is very friendly and it seems like cars fly off of this lot. If you fall in love with a car, get it because it won't be here when you come back. Highly recommend Luis Perez for your sales experience.
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September 2023 by Brigitte Matthews
Johnnie O'Bannon was amazing, he was so welcoming over the phone and even more attentive in person. From the moment I walked in I was treated with the upmost respect and as a valued customer already. He made everything happen in 15 minutes or less for my approval. Johnnie is great and I would recommend everyone to come visit with him. No pressure and great options to choose from. I'm leaving with a brand new vehicle. Thanks so much. Will definitely be back.
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September 2023 by Stacey Christman
Johnnie O'Bannon was exceptionally nice & helpful. I have been looking for a car for over a year but necessity forced me to actually make a purchase. I'm so happy because instead of getting into a 15 year old car that could have problems, he got me into not only a 2020, but the car I have wanted for years. I came in after work today & I'm going to be picking up the car tomorrow. I'm so glad I stopped & I am more grateful to Johnnie who got me the car I loved at the payment I needed. Thank you Johnnie, I'm so appreciative for all your help & time!
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September 2023 by Allison Rohde
I had such an amazing experience here! Luis Perez helped me find a car within my budget and I am so beyond thankful! Everyone was very pleasant and welcoming! I definitely recommend coming here to find your next vehicle!
