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September 2024 by Mary Davis
Didn't have to wait too long and John the service rep was great.
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September 2024 by Jose Rios
Excellent service, very happy and grateful to Fatima Bejarano for supporting me throughout the entire process, I highly recommend going with Fatima Bejarano
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September 2024 by Justin Jackson
Always A1 service
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September 2024 by balconyofdamind
The price for diagnosis of a just an alternator and the battery seems a little high. But everything else was good.
Had the fluids flushed and changed. Was done in 1 day just before Labor Day. The shuttle home and back was helpful.
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September 2024 by JJ Evans
Friendly knowledgeable salesperson
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September 2024 by Cynthia Haas
I was very happy with Often people , in general, getting through the day, going through motions, but John was engaged and present. I was impressed. I always stay on top of my maintenance, and he was the best. I hope he stays. A lot of new faces. I’ll be back
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September 2024 by Queen Wilson
This is mine and my husband’s experience with the LaFontaine Automotive Group.
Troy Aston Martin shut down its service department and did not notify its customers. The LaFontaine Group bought out the company and did not send out any information to its customers, notifying them that they took over.
I requested an appointment with LaFontaine to get my 2008 Aston Martin Vantage serviced. The website has Aston Martin in Dearborn, MI, but they are not. They have a dealership in Farmington Hills, MI. I received a call from DeeDee. She worked in sales but was able to assist me in scheduling an appointment.
We ran our own diagnostic code to see what was wrong. It was noted that the O2 sensor had gone out. The technicians picked up our car on Monday, July 8, 2024. My husband gave them the code that was run. The one technician ran a diagnostic code while at our home and agreed with my husband.
A few days later, the tech contacted me and informed me that the code we originally ran was not what was wrong with the car, but just an intake boot clamp that broke off, which was not letting the hose properly send air to the engine. I authorized the replacement of the clamp and labor, which was $230. I understood that the part had to be ordered from overseas and that possibly could take a week.
My husband was contacted and told that the car was ready. He picked up the car and got less than ¼ mile from the dealership, and the dash lit up again. The car was immediately returned to Aston Martin.
After 2 weeks, I stopped hearing from anyone in service. Come to find out, the initial service advisor had a family emergency and was no longer working on my car. I understand that emergencies happen, but there was no contact with the customer to let us know that they will have a different service advisor working on the car.
Aston Martin contacted me and told me that the problem with the car was the O2 sensor. I informed the service advisor that I initially told them that when I scheduled service. Obviously, they do not pay attention to the customer who knows their own car. After 2 more weeks, LaFontaine still did not have another service advisor available to work on my car. The closest Aston Martin service departments are in either Ohio or Illinois.
Finally, after 6 weeks, the service department contacted us and told us that the car was fixed. The service adviser Noah gave a price of $1200. I told him that they had my car for 6 weeks and were basically holding my car hostage. My husband told them that he was not paying $1200 after we initially told them what was wrong with the car. They informed us that they were taking off the $230 that was initially paid for the clamp.
My husband was finally able to retrieve the car on August 20, 2024. The total for the O2 sensor replacement was $845 after hell was raised.
Yes, I can afford to pay for, maintain, and drive luxury cars. This is not my first exotic car, and it will not be my last. However, I do not have the patience for a dealership to hold onto my car for 6 weeks while they make BS excuses about this and that and then grin in your face.
I told LaFontaine that they were not ready to handle Aston Martin service at this time, and they should have informed us. I would have waited to have my car serviced. I have not had the opportunity to enjoy driving my car this summer, and it is almost time to put the car back into storage.
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August 2024 by Diana Torres
Professional staff. Polite, courteous. Wait was short as I had to wait for service.
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August 2024 by joshua korf
Luis Perez made the process comfortable, information was clear and concise. And overall made me feel confident in buying our Toyota. Absolutely recommend to anyone looking to purchase a Toyota!
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August 2024 by AlchemEri
Awesome Experience! Jay Saulsberry provided exceptional service!!
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August 2024 by Firearms Division, LLC
You’re like family thanks for the help, I now can get to my details for the Wayne county sheriff office. Thanks love u you rock??????
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August 2024 by Melissa Moreira
Always had a great time there. Charlton and all the team go the extra mile to help you find a perfect fit for you.
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August 2024 by Shanice Petybaboo
Brandon Avery at LaFontaine Toyota is hands down the best car salesman and representative!! He helped me and my family find the perfect SUV for us. And helped me out every step of the way. I can't help but thank him and say how much I appreciate his help!! If you're thinking of getting a car definitely go check them out and ask for Brandon you won't be disappointed
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August 2024 by ayanna walters
I waited 3 hours to receive an oil change , in which I had an appointment. I was told that I had nail in my front left tire & brakes was needed , after waiting all that time. I was quoted $45.00 for the repair of the tire. I declined service for tire & brakes. I have 2 Lexus trucks 2009 RX 350 & 2015 NX 200t sport & have been getting oil changes from LaFontaine Toyota since 2014. I have never experienced this type of service, I had to ask two times why there was a delay in service. I feel as a woman some people try to take advantage of you when it comes to servicing cars. Unfortunately I will not be returning for oil changes.
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August 2024 by Dainiel Blanco
Incredible attention and excellent sales management, very professional
Very grateful to Luis de Armas
