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“Theresa has been helping me with my ailing father's banking for many years now. She is very polite, and knowledge. I highly recommend her boss give her a raise. She is amazing and swift at her job and goes above and beyond to make sure my needs are met. I prefer going to her to do my banking, and always will if I'm able. Thank you Theresa for your continued help. Much love!”
“I have been a member for many years. In general, service is fast and accurate. My main suggestion for improvement is to offer Saturday hours and consider staying open later at least one day each week.”
“Thank you for replying back on the last review. I want to give DFCU a thumbs up. The last call took less then 5 minutes :) customer service is a ********** 10 star!”
“Kelsie went WAAAAAY above and beyond to walk me through a very complicated banking situation, and she did it with so much thoughtfulness and care. Everything I needed happened seamlessly. I am so grateful!”
“Lilly Singh is the reason I have been with Chief Financial Credit Union for 30+ years. Her excellent customer service went above and beyond. I could count on her to assist me with any concerns or products needed for my accounts.. Lilly always responded to my inquiry professionally with honesty an integrity. Thank you Lilly Singh it has been a pleasure.”
“I love Dfcu, and this location. Jenn Bono is the only employee here that seems to hear me when I have needs or problems. The teller on the end that pushes everything on me when I say no needs to go. Keep more people like Jenn.”
“The curtesy shown to customers is and has been outstanding since I joined. Past practice customer service is a thing of the past, but NOT here! Keep up the good work. Good people are hard to find.❤️”
“Rima and Jessica helped us with some transactions recently. Both of them went out of their way to help us complete the process and we love their commitment to excellence they displayed.We could go to any branch, but don't mind driving 30 minutes to go to the Dearborn branch, it's well worth the drive.Great Job”
“Love this location very nice staff and they helped me out in every way they can my only problem is not in this location is with mortgage center they did not keep their promise I'm having easy access to payments through the app and also not being able to check the payments through Zeal credit Union or knowing how much if it changed or when is it due or any other information that needed at the time it is very irritating every time I have to make the payment. I hope this problem gets resolved very soon”
“DFCU has ALWAYS and will forever be a favorite institution of mine. The reps are always professional and assistive. Frankly, DFCU is the pathway to a better life!”
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“The simplicity of completing the loan was outstanding. The customer service that was given to me was tremendous. Anytime I’m looking for a car loan LOC Credit Union is where I am going. Thank you Janet for being so efficient with completing my loan.”