-
December 2023 by Maddy
Make sure you are checking your account EVERY DAY! It’s been almost a year that a fraudster took out thousands of dollars from my account via ACH using a third party application. No warning from the bank, nothing! I disputed it within 5 days after I checked my account.After paying additional costs to prove this was fraud, filing police reports, involving an attorney, and the third party admitting this was in fact fraud, Chief refuses to credit back my account for the monies stolen.Your money isn’t safe with this bank!Be careful!!!!
-
August 2023 by Jack McL
A thousand times better than community choice!!!Great people, amazing customer service!
-
July 2023 by Ricardo Villarreal
My gratitude for the patience and help by Amanda at Chief Financial C u in Pontiac MIThanks again
-
June 2023 by Brandon Jones
Very fast and efficient with helping me get my new debit card Great customer service all the way around.
-
June 2023 by michelle dudley
I recieved professional friendly service today.. Taresa resolved my bank debt card issue. Thank you!
-
June 2023 by April Farrer
Spoke w Jose he was great, handled everything I needed very quickly and professionally
-
June 2023 by Schropshire Lisa
"I called in for questions regarding my account and representative, Hose answered my questions with excellent customer service skills."
-
December 2022 by K. C.Rouser
Just left this location. I wasn't greeted at all. I was surprised she said have a good day. It's a shame that good customer service and making your customers feel valued seems like a thing of the past.
-
August 2022 by Detroit Junk Busters
The hours are only 10am -4 pm, add to this it’s drive through only. I have made several trips to the bank where the cars have been backed all the way out to the road.Extremely long wait times.Fairly decent customer service but now they put a big sticker over the drive through window. You can’t see anyone. It’s not nearly as personal as it used to be.Please open up the lobby and work on the wait times.
-
June 2022 by Sandra Bullock
I advise you to find a new bank. Bank glitches happen and you have to still pay for them. You talk to several people and they say they will fix it and don't. Why would they . They already have your money smh
-
January 2022 by Mae Scales
Lilly Singh is the reason I have been with Chief Financial Credit Union for 30+ years. Her excellent customer service went above and beyond. I could count on her to assist me with any concerns or products needed for my accounts.. Lilly always responded to my inquiry professionally with honesty an integrity. Thank you Lilly Singh it has been a pleasure.
-
December 2021 by Jaae Dubb
I truly enjoy my experiences with Chief financial. I appreciate the customer service I receive from the Dearborn branch manager Lilly. She is very kind, always willing to assist and provides impeccable feedback. I would certainly recommend my friends and family to join Chief Financial.
-
June 2021 by Adel Mozeb
They have the best customer service
-
October 2020 by Tareq Marzouq
They are the best! The staff here is so friendly and treats every member as though they know them personally. Urgency with me is key and even more so with this bank. I can go on and on about their professionalism and the way they go above and beyond just simply being bank tellers. Plenty of programs and incentives to take advantage of with bank and because of them I’ve never paid a late fee or had an overdraft on either of my accounts, as well as bonuses and atm fee return every month. All these things combined literally results in money in the bank.
-
July 2020 by Brett Labate
Love Chief Financial Credit Union is the best for Auto, motorcycle and ATV loans. Great rates and super easy to work with. Lilli the loan officer is awesome and is super friendly and will do her best to help you out. Thankful Brett.
