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June 2023 by Andrea G
Called on a Saturday, they confirmed on Monday that they’d be out to service on Tuesday. Showed up, very professional. Quick and worked around my workday ?? thank you so much!
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June 2023 by Roger Chang
I had a crack in the middle panel of my large sliding living room window. I called Glass Doctors based on a recommendation. Josh came out to my house right away - very knowledgable, friendly and professional. He placed the order for a new window for me. He told me it would be a while for the window to arrive and for him to come back out and do the repair. And it did take a few weeks. But it was worth the wait and he did a great job. He arrived early and finished quickly. Ten year warranty on the new window. I would recommend Glass Doctors!
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April 2023 by Gwendlyn Schoessler
I used Glass Doctor several times in the last 3 months for home window repairs and I can't say enough good things about this business and its employees. Josh Nance who did installation was exceptional! He was friendly, helpful, professional and had great attention to detail. I would highly recommend Josh and Glass Doctor to anyone needing window or glass repair.
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April 2023 by Ashley Aliff
I would recommend the glass doctor to anyone looking for glass replacement. The guy that replaced my glass, Josh, was very professional & offered me the best price possible after searching around. He answered all my questions in a timely fashion, very professional overall. Will definitely be using again
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March 2023 by Bryant Anderson
I took my Taurus here for a windshield replacement. The price (315.61) sounded reasonable so I scheduled an install. Problem #1- I had a special "Sound Screen" windshield and before I booked I asked the lady at the front desk if I would receive the same type..she assured me I would. I was lied to and got a standard PGW windshield. Problem#2-Upon coming back to pick up my car I noticed the rear view mirror was very loose, wobbly and not properly tightened down. Problem#3- There is a strip of foam at the lower part of the windshield that was ripped in half despite being completely intact when I dropped the car off. Therefore the windshield makes all kinds of noise contacting the dash because they destroyed the foam piece. The guy with the red facial hair just kind of threw his hands up like "what do you expect me to do"? I expect a professional job, a foam piece that isn't ripped in half, and a rear view mirror that doesn't wobble. I will never go here again and if you have a nice car I don't recommend anyone else go here either. You will be sorry.
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February 2023 by Emily Lane
Edit: shop workers think it’s ok to take customers in the back and try to intimidate them. the staff here is a joke. I took my car back today because the windshield has adhesive coming out the side and is making popping noises. The guy with the red beard in the shop pulled us in the back and asked about my bad review. He doesn’t seem to understand that customers tend to review the work they receive. Told me I should have come back before “blasting them on Google”. I could have told them about it before I left if they were actually open during their normal business hours, but there was no one to help all the shop guys were gone. If they had done it right the first time maybe they wouldn’t have bad reviews, just a thought. After talking to him for 5 minutes (his main concern was my review, not my car) he brought my car back around to the front and wouldn’t do anything to fix it.Had my car windshield replaced today, they left glue all over my dash and the screen of my center console that we’re trying to get off at home, hoping we don’t damage my car. They also don’t remain open during posted business hours. The woman at the front desk told me they usually just go home once they finished the scheduled jobs for the day. So if you work and were planning on picking up your car after you get off, good luck they won’t be there.
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February 2023 by Andrew Mallon
Had a big crack in a front window, Josh came, gave a quote and when I put in the order for the glass they were able to get us set up super quickly. Josh got it looking better then new. Great job!
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February 2023 by Paulann Davis
Guy with the red beard was amazing, professional, answered all my questions and went above and beyond! Way better price than Safelite!! Worked around my schedule. Dash was clean as the day I got the car! Highly recommend!
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January 2023 by shannon Croy
Service was excellent! Kathy was awesome! She advocated for me and made sure the insurance company approved original manufacturer part. Nick was awesome installer, who showed a lot of patience with me. I recommend the Glass Doctor of Dearborn Heights to anyone with a cracked windshield.
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December 2022 by Kelsey McKnight
I needed to make an appointment to get windshield chips replaced, and was able to get an appointment same day and quicker than I thought. Kathie and staff were very professional, polite, and prompt with service. This will be my new go-to place when I need chips replaced again.
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December 2022 by Sondra Grafmiller
We had to replace a window in our house and Josh came out to do the estimate. Very professional and knowledgeable about windows.The problems started when we were given an instalation date but no time frame. I had to call them 3 times just to get the 4 hour block of time when they'd be showing up.Day of installation, waited 3 hours and 59 minutes before I called. Josh called me back, said he had one more stop before ours and asked if that was OK. I told him no, it's not okay, as we had already been waiting 4 hours.So, he made ours the next stop. He called back about 5 minutes later to let us know that the wrong size window was sent and that he would have to reorder it. He told me he would get the best managers discount for us.10 days later, he just shows up at our house to replace the window. No discount whatsoever.Will NEVER do business with this company again!!!
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December 2022 by Jason Hunt
They are amazing people and amazing quality work and great price on there windshield. Kate is a wonderful person she goes above and beyond her job to make things right for her customers she is best. Thank you kathe and rest of staff for getting my windshield fixed
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December 2022 by Raven Lee
I love the customer service. Very polite and friendly employees. Even when there is a problem they make it there duty to find a way to accommodate you and make it more beneficial for you. They also are very upfront and honest which is exactly what you are looking for when doing business. Nick put my window in and he is great employee as well honest, upfront, & Hardworking. I definitely them a good rating and recommend any one needing glass for anything come here!
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December 2022 by Christian Guevara
Always great work and professional service, I’ve had about five vehicles done over the years and never had any issue. Cody did the install on my Honda Element and it came out great.
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October 2022 by Tracy Orsargos
They were the Best on sending Josh right over to do the measurements, placing my order, communicating when it would be here and installing on time and very professional through the entire process!
