Flagstar Bank in Dearborn Heights is described as a friendly, professional, and knowledgeable bank that provides a great banking experience. Customers highlight its welcoming atmosphere and note the pleasure of doing business there. The bank is commended for acting in clients' best interests, with specific examples of staff providing advice that saves customers money. Employees are consistently noted for being extremely helpful, patient, and personable, going above and beyond to deliver outstanding service. Reviewers mention that staff take time to explain everything clearly, answer all questions, and ensure the process is smooth and stress-free. This results in customers feeling comfortable, welcome, and valued. Many state they highly recommend the bank and plan to return, citing its excellent customer service and customer-first focus.
Great experience. I'm greeted when I walk in the door. Bank personel step away from their computer to assist quickly. It's a rare and a positive experience
October 2025
This is the most friendliest, very professional and knowledgeable Bank I have ever walked into! It is a pleasure to do business with them!
October 2023
Mr. Aseel was fast and professional. He answered my questions and gave me the information I needed. Thank you.
