The Spectrum Store on Davison Road provides services including home and business internet, mobile products, cable TV, and account support. Customers report excellent and helpful service from the staff, who are described as patient, efficient, knowledgeable, and caring. Specific employees are noted for going the extra mile, handling complicated account issues effortlessly, and providing service that leaves customers grateful and happy. However, some customers find the store's required check-in procedures confusing and frustrating, stating the system does not work well and increases wait times. A suggestion is made to implement a simpler method. There is also a noted comment regarding the company's rate structure in light of competitive pricing elsewhere. Overall, the store is strongly recommended by many for its outstanding customer service in helping with internet, mobile switches, equipment, and technical support.
The staff was friendly but the wait is ridiculous! They are way under staffed
June 2024
Melissa is a freakin saint who deserves a raise! She dealt with our crazy family for 3 hours switching phone plans and was helpful and didn’t act annoyed in the least. She deserves a bonus and a drink!
June 2024
Melissa was very helpful! She made all of our transactions with no problem
