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October 2024 by Russ Beebe
I must raise my review, they have stepped up there game and it has been very reliable for a while now! We have been customers for a long time now, when it works it's decent. The people you speak to they're decent that's why it has two stars. In actuality it should only have one star because it is out for us almost every other day anymore. It's extremely frustrating.
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August 2024 by Maegan Gray
We experienced ongoing issues with our internet service, including frequent outages. Attempts to reach customer service by phone were unsuccessful, as our calls were rarely answered. Additionally, we were charged for equipment that we had already returned. Now, over a year after canceling our service, a technician came to collect the remaining equipment and attempted to take a pole that we had purchased. While the service was satisfactory when it was functioning, the customer service experience has been consistently poor.
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August 2024 by Andrew Grandy
Been a customer for over two years. Internet is slow. I don’t think anyone works in their office all you get is their voice mail and they will call back when they feel like it. Had internet got out a week ago took 3 days to get a hold of anyone. Then they come out and get it back up slower than it was before it went out. Next day I get money taken out of my account. Get a message saying I changed something on there equipment. Funny I never had anyone come out when I signed up I just had it turned on. The previous owners of the house had them so I just had it turned on. Maybe someone should have came out and check the equipment was right when I signed up. Don’t do automatic payment with them. No way to get your card removed and they will freely just charge what ever they feel like without a bill. Terrible customer service and online account is a joke. Shows I owe 300 plus dollars even though they take the bill out on the first of every month.
8/9/25. You have never heard from me is your respons! I have called several times over the years about slow internet and no internet!! Funny you responded in 24 hours after I sent an email! What about the 3 days before the email?? I called and left voicemails. I bet anyone reading this could call your office and no one would pick up or responded to their voicemail. As far as the service fee, it was Bitewise Equipment you fixed. At least you got one thing right in your response, it was the only time you came out and will be the last!
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June 2024 by Aaron Wilson
Poor customer service and surprise charges on the internet bill every few months. Online customer portal is worse than the business model. Thankfully I was able to finally get Spectrum and drop them like a toxic relationship.
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April 2022 by Jackie Hoist
My house had no feasible options for cable access and these folks did a good job with satellite internet service for us.
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December 2021 by Paul
Been with Bitwise for over 10 yrs and very pleased with their service. Would highly recommend them instead of big corporate providers. Excellent Customer Service!
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December 2021 by Jon Bail
Responsive and patient. Best, north of Davison.
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October 2021 by Jason Baker
Updating my old post as this company has taken many steps to provide me with great service and has helped resolve any issues I had in the past in a timely and professional manner.
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July 2021 by Marnee Grossbauer
Excellent customer service.
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June 2021 by Wayne Morey
These guys are very helpful and responsive. It is much appreciated.
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December 2020 by Valerie Dean
I am very please with the service I received from Bitwise. They went the extra mile to make sure everything was working well and have been sending more information that I would be interested. Great people !!!!
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September 2020 by BONNIE LEWIS
Tech support has been very helpful when we had connection issues.
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June 2020 by Megan Conlay
Been trying to get internet now for 3 weeks who knew that a buisness wouldn't want buisness. Been rescheduled now 3 times and judging by the pattern probably get rescheduled on the day they are supposed to come back and well. Will keep what we have if they reschedule us again because they made it obvious they dont want new customers . Cant keep taking days off for them to not show up and its ridiculous it's taken this long to get internet installed if this is how they handle new customers hate to see how they handle existing customers..... heres to one more shot but if the unprofessionalism continues we're done
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May 2020 by James Myer
Hardly ever call back! Very poor quality reception! Every time u want to watch Netflix at night. It constantly buffers.
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March 2020 by BILL ALLEN
Been with them 13+ years for our business, Still going strong!
