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January 2023 by Thomas W.
LaLone well service replaced my pump 27 years ago when it was hit by lightning. Lately we were having low water pressure. Alex came out and said the pump was probably getting worn. Came back the next day and replaced the pump, checked everything and was done in a little over an hour. Plenty of pressure now. Very professional service and the cost was what I expected.
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October 2022 by Jennifer Buchanan
Verbal estimate over the phone in June of $800-900 to stop flow of out free flowing artesian well. In person estimate a few days later of $600-900. Technician came out on June 23 to do the work. Another problem arose that we were made aware of and the technician (unsure of name as they left no business card, invoice or paperwork) told us the flow was temporarily fixed - and we needed to address the other issue. Offered payment for temporary fix- Technician said no payment due. 2 months later- August 11- we get an invoice dates for 8/11/22 with Matt Lalone as the technician for $1000! Never was $1000 ever even discussed for the job. And the technician that came told us the job wasnt completed. I asked Matt to please have that technician generate an invoice for his work on 6/23/22 and we would be happy to pay that. Never received that invoice- just a run around of emails. Then A lien on our property from Mike Lalone for $1500!!Write to
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September 2022 by Nick Buchanan
They lie and also made threats to me and my family. This is no family company, they do not care about their customers. Shop around before you commit to this company, I promise you will save more money and not have to deal with a company that does t not care about their customersService: Pump repairs & installation
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September 2022 by Cathe Buchanan
This guy shows up to the job site and tells me he is unable to do the job because there are other issues. Was only at the site for 15 minutes and wants to charge more than he quoted for not doing anything.
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December 2021 by Bernard Downey
Our submersible pump quit operating yesterday, (Sunday), called 3 local services and LaLone was the only return call, within a half-hour of calling. Spoke with Mike and he said a tech would be out Monday morning. Chris called prior to coming out to verify info and arrived 8am or so, pulled and replaced pump with 105 ft. of new drop pipe & wiring,. had us up and running before noon, prompt service and pleasant folks to do business with!
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February 2021 by Stephanie K.
I loved their professionalism and friendliness, especially compared to a competitor that cursed up a storm (which I wasn't offended by but found hilarious). They were QUICK to help and so kind to our kids and dogs. I hope to not have any well problems anytime soon but I sure know who to call if I do!
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January 2021 by Denis Appel
I have no idea how they could have anything but a 5 star+ rating. Honest, fair, reasonable and prompt. Would highly recommend.
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November 2020 by Charles F.
Called for service and they were there in less than 30 minutes. The technician Chris was very very polite as well as very respectful. He took the time to explain everything and double check everything to do with my pump. I would recommend this company for their response time as well as their professionalism.
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October 2020 by Gail Ferguson
we called them a week ago about our well they said they would come on Monday however they didn't then they finally did come in the evening said they would get back with us and then they canceled I wouldn't use them again very rude
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May 2020 by Shannon Herron
Was a nice guy to talk to came to my house and gave me a verbal est. of $1800 to $2000 to fix my well. My wife is a healthcare worker and he knew my urgency to get my well fixed. Mike said he would send me the official quote around 5PM . At 8 PM i received a quote for $2832.05 so about $1000 more than what was quoted when he was at my house? Really seems like he was taking advantage of the situation. Found another well repair guy to come to my house and did the same job with the same pump and everything for $1900.
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May 2020 by Felix Berinde
Scheduled an appointment and Mike arrives two hours late. Arrives at my home and immediately walks out within 10 seconds when I tell him I have a crawl space. He has no respect for people's time and can't be bothered to answer any sort of questions.
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August 2018 by Ken Rodgers
Quick service, knowledgeable, friendly and reliable. Great work!
