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August 2023 by Larry G.
This place isn't good.Poorly managed and the owner doesn't care. Everything is outdated and runs like crap. Tom Jensen does not care about his employees. Every fire extinguisher is outdated from 2021 not a safe place to work. OSHA needs to go here for sure
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July 2023 by Firstbill doodle
Do not trust these people to call you back after sending a faulty ac compressor. I have made several calls in which you have to leave a message with zero call backs. We have sent pictures the faulty item and hear nothing. The compressor sent was put together wrong as the pics will indicate and they make no attempt to direct or make the situation right.
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August 2020 by Brandon McKenzie
Lousy. Don't bother ordering from them. They won't ship your compressor, and their "customer service" team is unresponsive/non-existent.
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August 2020 by Brandon M.
This place is a real nightmare. I ordered a replacement remanufactured AC compressor for them on a 90° day. After five days with no indication that it had shipped, I reached out to ask what was going on (and if they didn't intend to ship it that day, if they could cancel the order). Four days later I got an email back saying something to the effect of "Our processing times are five (5) business days" (which we were already past), "so we'll cancel your order now." In other words, they wasted about a week and a half of my time, while I got to sweat without AC. Now I have to order a new compressor from someone else and wait another week to get it. At this rate, maybe it's a blessing in disguise - I might not need a compressor because in the time I spent waiting for them, summer started to turn to fall. TLDR Version: Stay the F away from these guys. Dirtbag behavior. No customer service. Not a good way to run a "business."
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February 2020 by Diana Stark
Had what I needed
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September 2019 by Kathy R.
I ordered a re-manufactured compressor from Jensen, had it installed, evacuated and refilled with freon, and within a month it failed. I had to pay substantial postage, insure the package, and send it back. Calls weren't returned until I hit upon the right person(Rose) I finally did get my money returned with the help of American express and Paypal. However I had then already had to pay for installation, another compressor, evacuation and refill of freon and postage. I got a BRAND NEW compressor for less money from O'Reilly.In the end this repair cost me twice as much plus the postage. They did ultimately refund my money.The fact that they did and dealing with Rose are the only positie things I can say about this whole experience.
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September 2019 by Linda Smith
Got deal on parts
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August 2019 by Rolly Gutierrez
Bought a rebuild AC compressor for my 1995 Geo Metro a few years ago after finding it on eBay and talking to one of their techs over the phone about the rebuild details. The tech pulled up the part and confirmed the unit. After the installation, and several years later the compressor works flawlessly in two Arizona summers! Paid less than $100 (with shipping) vs $300.00 for an Autozone or Checker Auto AC compressor. Just male sure you have a QUALIFIED AC tech install it for the warranty. I found 3 shops here after I asked questions about install would have ruined my compressor had I hired them to install it (like flushing the AC system WITH the expansion valve still in!) then. My fourth tech had the real credentials and knew the right answers for AC work. I now have AC!
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August 2019 by Rebecca Baley
It was our "Hail Mary" attempt to find the correct size snap ring that led us here, the kind folks at Jensen's saved the day & our camping trip! Thanks again!
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August 2019 by Gloria P.
My machinic ordered a compressor from this place and it was defective. After waiting a long time I got another one. Now they say I can only get a replacement not my money. What good is a warranty. I'm letting everyone I know not to order from this place! !!
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June 2019 by Kushtrim Fazliu
They have everything
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June 2019 by Greg Maher
The only thing that can save this place is to go out of business and never ever trying to sell auto parts again.
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June 2019 by Main U.
Holly hell this company has to be the worst business on the face of the earth. DO NOT buy their auto parts. I purchased a compressor and it was complete junk. Leaked oil and Freon EVERY where. Tried to save $$ buying a re-manufactured part costed me over $300 more now to swap it out with my mechanic. They also ruined our family trip as we had to go with no AC in our mini van in disgusting hot weather since we had to wait for my shop to order their compressor. They obviously have zero quality control and all their employees are pathetic morons. They should all look at themselves in the mirror and tell themselves that they are nothing but failures and close this business down. This was no simple mistake it is complete failure. These guys sell on eBay and have their own website. Do not buy from them please save yourself the awfulness they will create.
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March 2019 by Jose P. Berrios
Highly recommend it!!! High quality parts and deals.
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September 2018 by Michael Rase
I bought a “remanufactured†ac compressor from them through eBay. I went through all the flushing procedure, replaced the drier and expansion valve, had it professionally vacuumed and recharged, and called them and talked to Amanda McNaab to verify that I had the right oil amount, etc. she said that it all sounded good. After the recharge it worked well, but then soon developed a knocking sound. When I called Amanda (who appears to have given herself a 5 star rating) about it she inferred that I had done something wrong and would have one of her techs give me a call. That was over two weeks ago and I haven't gotten a call. Since then they refuse to answer my calls! Though I am a native Michigander I regret doing business with this company.
