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May 2023 by Joe c
Showed up in the time quoted and delivered my vehicle to Kennedy repair shop with no problems! I would use M-21 Towing & Recovery again!
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February 2022 by Mark Donovan
They were available at an odd hour, flexible, and effective. Can't say I ever want to call a towing agency, but if I ever have to again it'll be them!
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June 2021 by RaKitty Meow
Brandon called right away to give me all the info. on the service and provided me with my tow guy's number. Dylan called with location updates on the way. He arrived and could not have been friendlier. He took great care of my vehicle and towed it to my repair shop an hour away. I could not have been happier with their service. The price was great as well. You have just earned a loyal customer. Again, thank you so much!MService: Special vehicle towing
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June 2021 by Amber Pergl
My husband has been broke down on the side of the road since 9:30. He called his insurance for road side assistance and the insurance contacted M21 for help. M21 said they'd be there around 1pm. 30 minutes after they were supposed to be there my husband called them and they told him that the insurance never called them. I called our insurance company, they said they did call and someone had accepted the job. Even sent me the request and what time the tow truck was supposed to be there. Now no one will answer the phone from M21.He waited until 1:30 to call M21 off the order confirmation that our insurance company sent him that started an ETA of 12:55. After getting told that no one was coming the insurance company tried calling and got no answer. The insurance company sent out an emergency request for a tow and a company based out of Mason responded and had a driver there in less than 30 minutes.
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October 2020 by Tami Miller
After 4 hours dealing with insurance, these guys called right away and picked up my car and took it to dealership. Called every step of the way. Very kind, professional, fast and took my insurance. I hope I don't need them again, but if I need help, I'm calling them first! Thanks for being there...u guys ROCK!Service: Car towing
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October 2020 by Marie Collins
I just have to say that Brandon went above and beyond to make sure he could help us get our car back home. I cannot say enough great things about this company and Brandon! Thanks so much for the great customer service and for making a very frustrating situation a bit better. I highly recommend!!
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August 2020 by Hayley R.
It took almost 6 hours to get my car towed and the worker had to call to get verbal directions to the mechanic over the phone. The next day my mechanic couldn't find my car and we discovered that the worker left my car down the road by another business, so my car wasn't able to get fixed today. Overall the company seems very unprofessional an sent a tow that couldn't follow a gps and told us he would "be there in an hour and a half" two different times. I will not be using their services again and I recommended that Progressive stops contracting this company for their clients.
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June 2020 by dan derck
Brandon is one of the nicest people I know. He helped my sister with my truck until I could get to her. State Farm never cancelled my tow and never notified Brandon and when he showed up he helped with the truck and wouldn't accept any money for helping my sister. Thank you for your kindness ,you are a super guy and a great business man because you care
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June 2020 by Nancy Stewart
We broke down off i69 good Sam sent m21 towing to us. Tristen came and helped my husband. He calmed me down on phone. The belt went on the truck so our truck was hard to find in dark. Tristen assured me he would find him and let me know which he did. He helped my husband and truck to safety and the next day my husband continued on trip. Thank you so much for your help. I highly recommend this company total professional.
