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“Friendly and helpful staff. I came in right at closing with a simple ask. They were happy to help. I was out of there in 3 minutes. Thanks so much and keep up the great work and great attitude.”
“Delivery this morning, communication, service, timing just when they said it would arrive. Excellent experience. Gave them some coffee to go and sent them on there way.”
“Outstanding customer service. I needed help with getting an awkward sized package sent and had none of the proper stuff. They went above and beyond and were very reasonably priced.”
“Excellent service, Thanks to Datt Express Michigan for their attention. I give you 1000 points since I always ship with you and they arrive in excellent condition.”
“Great Service. Very friendly staff. I had some papers that needed to be printed and notarized. I called Jim and he assured me they could help. We were in and out in just a few minutes.”
“Just walked in trying to figure out how to ship some stuff. Not a clue in the world. Gretchen had came to the rescue and helped explain a lot of things to us. She was and amazing. We’ve never had a customer service experience like that. Felt like the only people in the building. What a great energy in that store!”
“Very helpful! Came in with a package that needed to be shipped but didn’t know the best way to go about it. I was helped right away and they were able to find the best and most cost effective way for me to mail my package. Process was easy and enjoyable!”
“Daniel was absolutely amazing helping me with three different tasks I came to the UPS store to complete. By far the best interaction I've had with a UPS store employee in my 35 years.”
“Just had a wonderful experience at the Fulton St location. I carried two large boxes in the door and I saw employee Amaya coming to help me. She opened the door and took a box, greeting me with a smile and a pleasant “how are you today?” The location is very clean and well organized. And they validate your parking too! Awesome experience! Thanks Amaya!”
“The woman working around 10am on 3/15/23 at FedEx in Grandville Michigan was an angel! She was truly so sweet & went above & beyond to assist me with a sweet attitude & kind tone. Wonderful woman!! She was the only one working & there were many people who came in & the phone was ringing & she kept up like a champ & was amazing toward me & kept a great attitude!! She deserves a BIG pay raise. She's a boss!”
“I went in for a few services and got help immediately! Marisela helped me and she was very polite and made things super easy for me! Great store with great employees!”
“The gentleman who helped me today was very polite, respectful, and helpful. I think his name was Jacob. He answered all my questions and kept checking on me to make sure I was taken care of (not in an annoying way).”
“Very easy too find .. Alot of parking associate was very friendly and took my return without any questions . Helped me load the app on my phone that made it so much easier for the next time .. Great job”
“I had to privilege to meet the owners directly, (owned by two brothers) and I can't think of a better pair of owners to operate a company. The company is customer first and you can tell their training emphasizes white glove service because the interactions I've had with all sorts of employees follows that trend. They get the job done, they can pretty much take on any project you throw at them. If you are a growing company and your fulfillment and distribution is becoming too much of a hassle or you have large order quantities and have been dealing with the same outdated tech and processes with your current provider and are looking for savvy and agile, trust your orders in the hands of Sherpack. Their leadership team is incredible, communication is easy. But don't take my word for it, give them a call and you'll see.”
“UPDATE: after my original complaint written below, George called me and “saved the day”! For this company. He helped me, worked with me to get my product BUT it still doesn’t make an excuse for the others not apologizing for the nonsense I went through. I Was on hold for over 10 min, only to get disconnected or hung up on, not sure, to call back again, told they can’t help me, put me back on hold. Finally, got ahold of a person, I explained my frustrations with her, she giggled, no apology but she did get some information for me. My shipment was in grandrapids mi, said to be delivered today, checked tracking number, says it’s going to now take 5 more days, 35 min away, I asked to just pick it up, what a mess, I will never have them ship anything else for me!”
“It was the after-Christmas rush and we had several Amazon packages to return various ways. Emily was incredibly helpful, patient, and competent. She made our whole transaction easy and painless, and was very nice as she did it all with grace. One of my best experiences so far at UPS!”
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“I was having a bad day and needed some things printed, I am so glad I stopped into this store because Gretchen greeted me with a wonderful warm welcome, remembered my name right off the bat and her wonderful attitude lifted me up and made things easy during a tough time.”