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“My family and me all take our birds to casa and they get the job done our birds love it when we take them there and they enjoy the ride there workers and very kind and not rude at all my family owns 2 cockatiels 1 Quaker and 1 African ring neck and 1 Mexican conure and they do a very good job trimming there wings and there beaks I suggest casa la parrot to everyone I know who has a bird around the area”
“I must say, my favorite girl for all inquires for my 7 animals, 4 cats , 3 dogs, 'BROOK' at NORTHLAND Dr location. She is always way over the top to help me with all my needs! Great personality, and so so helpful ! I'm so glad she's still at this location and she seems so happy working here !”
“Just wanted to say I have always had a great experience here with the staff. They are a great group of people. My young son and I went today and he is obsessed with the reptiles and fish. A staff member by the name of Kat noticed this and offered to let him see a Halloween crab he was interested in. Even though we were not looking to purchase. Very cool! It’s little things like this that makes me a returning customer.”
10AM - 7PM
820 Monroe Ave NW #140, Grand Rapids
Pet Stores
“Staff was very accommodating towards my people aggresive dog.I had trouble finding someone who was willing to trim his nails and give him a full bath and blow out until I called one day to ask if we could try giving him a nail trim and grind.Very kind people who were willing to give it a go. My white german shepherds coat has never shined so bright before and I can't wait to make the next appointment.”
“My pup and I love this place!! We go to Amaura's Paw Spa within the building and we absolutely love her! She's so detailed-oriented and you can tell that she genuinely loves all the animals that visit her! I feel that she charges a reasonable rate for all that she does and how much she actually cares for my dog! We have been a regular customer for nearly 3 years! We are so happy and recommend her to everyone we know!!The building has recently been renovated into several single pet grooming businesses. There is a really nice sized parking lot in the back, pretty easy to get to from Lake Michigan Dr.”
“Recently remodeled amd seems like it is twice as big just due to the new layout! Very nice selection for all your animals, but like most stores mostly caters to dogs and cats. Does have quite a bit for birds and fish too but only the basics.”
“1st time at this new location. Everything is easily labeled with signs, I was able to walk in find the cat food I was looking for. Cashier was very friendly, asked if I had rewards with them and used my rewards as well. Was in and out in less than 5 minutes with some light browsing to see what else my cats may want ?”
“Pet friendly. Workers are kind and attentive. Very helpful.Just a reminder for visitors: ALWAYS ask for permission to touch someone else's animal. Parents -- please teach this to your children for their own safety AND for that of the animal you do not know.While we were there, we witnessed several children harassing people's pets while the parents absolutely did not care, even when asked to have their kids stop touching a pet.Don't be those people! This is a great store with great employees and nice products. Be nice!”
“Some items are a bit overpriced but it is convenient and sales are pretty good.—> TIP: dog washes are best do-it-yourself in town.—> TIP: dog wash closes half hour before store. Call ahead & ask how full they are; it helps!—> TIP: treats, brushes, combs, & nail trimmers are available for the bath (towels & forced air dryer also).”
“I had ordered from Amazon and received the wrong size. I went to the store to see if an exchange was possible to get my right size. Steve and Trent assisted getting me properly fit and exchanged the waders no questions and I was in and out on my lunch break. Great customer service!!”
“The dog baths are awesome! I don't think 2 towels are enough, and that's probably why the floors are always drenched? Minus that they have everything you need.”
“I was in town and used the dog wash for my very dirty dog and was highly impressed. I appreciated having my own room and all the extras included (dog treats, ear cleaner, brushes, deodorizing spray). I also appreciated the deep tubs & the high power blow dryer.”
“I bought 2 ferrets that were bonded from here and they gave me all kinds of stuff to go with them because they were the only ferrets there. The people were so nice. I would definitely recommend it and even possibly go back and purchase again.”
“Stopped into the store to buy a heat lamp for a bearded dragon yesterday around 4pm and when I say it was such a pleasant experience it really was!!! I wish I would have gotten the Ladies name who helped us, even while she was training a new employee because she was so so so nice! She was helpful, full of knowledge of the products in the store, and honestly it was just such a top notch customer service experience!! Give her a raise, she’s amazing!!”
“The staff were very friendly, honest and helpful. Showed concern dogs and me to get a good match. Did not get the perfect match today. Really appreciate the staffs honesty. Instead of them just giving us a dog without any concern”
“While on a pet-friendly getaway with our dog, we came to this pet-smart location to purchase a harness for him.
The store wasn't busy during the day time and the store associates were super friendly.
We found a high-quality well-built harness for our dog. The checkout process was fairly quick. Clean and tidy facilities.”
“Fast, easy, convenient. Associate that gave me my order was very friendly, knowledgeable and gave me a quick rundown on return policy in case my purchase didn't work for me.”
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“I bought a Petsafe shock collar and it was defective. I took it back no problems no questions and my refund was back in my account the next day! Staff was friendly and helpful.”