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January 2024 by Byrne Blumenstein
Super helpful getting framing done.
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January 2024 by Lorraine Caver
I Found Everything zi Was Looking For.
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January 2024 by Angela (Aflo)
Very disappointed there was no stock but tons of boxes everywhere. Could not find anyone to help
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January 2024 by Teresa Neino
Great pick up service
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January 2024 by H. Arslan
Kind stuff , wide variety of Crafts decors and more..
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January 2024 by Andrew Sulisz
It's a Michael's, you like it or you don't.
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January 2024 by Kim
Love Michael's. This store is a bit to small though
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December 2023 by Ginny Cole
I don't frequent this store very often.It appeared very disheveled and disorganized. There were carts filled with merchandise to be stocked sitting in aisles, sometimes blocking it completely so you had to take a different route.I was shopping for picture frames. They do indeed have a very large selection. In all the time in the store, noone approached me to ask if I needed assistance. I cannot speak to the check out process, as I left without making a purchase.This store felt very sad.
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November 2023 by Courtney Lyons
The young girl at checkout is always super fun, engaging with every guest, and goes out of her way to make sure you find everything you are looking for!!
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November 2023 by Christine Marie
We went to the photo and framing station and Barbra was really helpful in getting us the best frames that fit our budget.
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October 2023 by Anita K
I can easily find what I'm looking for at this location. It's usually clean and stock is ok. My only issue this time around was it seems they've changed their entire staff. Only one person said hello to me, nobody asked if I needed help finding anything, even though I was walking around the store in many aisles, and a younger worker was having a personal conversation while working, through Bluetooth earbuds. The same worker ended up checking me out at the register after the other cashier had the line waiting for 5 minutes, discussing yarn inventory with their customer. When I got to the register, I had to say hello to the cashier, otherwise there probably would have been no interaction besides mumbling my total. They were louder in the aisle on their phone call, but quiet now. And someone who seemed like a manager loudly called out to the workers "who left the dustpan out here?!" I know they use walkie talkies, so it could have been asked quietly. The attitude towards the young man who had made the mistake was uncomfortable, as she just told him a second before, "make sure you don't leave those on the floor," about product. And when he tried to grab the dust pan she yelled at him about the product he walked away from. Pick something to be mad about! She clearly has a power trip.
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September 2023 by AL
Shelves were well stocked with typical craft materials as well as Halloween and Thanksgiving decor. Easy and fast checkout as there were 2 cashiers.
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August 2023 by Kathleen Wlosinski
I had a $5.00 reward certificate which I used on a Halloween pillow ($29.99 plus a 40% discount on Halloween items) purchased at the Commerce Twp. store on August 18, 2023. The cashier only used my $5.00 reward, but refused me the 40% discount. When I told her to take the $5.00 reward coupon and give me the 40% discount, she refused me and said she didn't know how to do it!! A line was forming so I didn't want to hold everyone else up because of this incompetent cashier, but I'm fuming mad. Not only because she wouldn't give me the 40%, but she was down right rude. Stay away from a short female cashier wearing one of those headscraves. I tried calling Michaels Customer Care but that lady was no help, as I believe I was talking to someone in India or nearby country. Non-speaking English. In the past, I have been able to take advantage of their 40% discount, plus my reward certificate. Good Riddance, Michael's!
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July 2023 by Mary Mourer
We were at this store twice today. The first time we couldn’t find any employees in the store to cut fabric, as we had movie tickets we decided to leave and come back. We came back and the same scenario. After waiting 20 minutes at the cutting station I went to the framing counter where 2 employees were helping others so I waited politely. The female a bit rudely asked what I needed I informed her and she snapped “well it’s going to be awhile we are short staffed” not I’m sorry someone will be with you when they can or any kind of politeness or apology or anything. The man, Andrew was standing next to her when she spoke to me this way. He then finally almost half an hour later came over to cut the fabric. My mother started explaining to him our issue with the way we were spoken to and I said he doesn’t care and he snapped at me “I didn’t say that” and I said something about the store manager and he said “ well how do you know I’m not?” Fairly aggressively. I assumed he was not in management as he didn’t say a word when the female employee spoke to me rudely nor did his tag have a title other than Andrew. I asked for the regional or district managers contact info at that point which he ignored. We then left the store without purchasing our entire cart full of things or having the fabric cut. I’m response to our complaint about rude service the manager then decided to be rude? I called back to the store later and got Andrew on the phone as the manager. I again asked for his higher ups contact information. He said “I’m not at liberty to give that out you’ll have to find it on the website” excuse me? If anyone can look it up on the website why would the store manager not be able to give it to a customer? That is utterly illogical. So in total 2 trips to the store and over 45 minutes of waiting for assistance to then be treated rudely by an employee and the alleged store manager Andrew, and we still didn’t get the art supplies we needed. I understand being short staffed and the wait wasn’t even a big deal it was the utter lack of respect and rudeness that not only 1 employee but also the manager directed at us. I work as a regional district manager and have been short staffed for years and never once have I spoken to a customer the way I was spoken to today.
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July 2023 by CS Man
Thank you for stocking fabric in stores in Michigan!!!!!The prices are fair and you don't have to keep track of sales and the selection is extensive and provides another option. I am so glad you are in the stores