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January 2024 by Mark Rousseaux
Poor service.
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January 2024 by Kerry K.
Gardening department had a good offering of plants and supplies. The prices seem better here than much of the competition. Plenty of parking but the signage makes it difficult to find on this busy road. Clean facility and courteous employees.
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December 2023 by Brenda
I would take stars away if possible. Store is full of home wrecking wife wannabes. Gives a whole new meaning to “customer service”.Update: my marriage is ruined because of three employees at this location.Newest update: the “customer service” people like to hang up on you. Then yell at you when you call them on it.
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November 2023 by Google User
Ordered a new washer and dryer on Saturday. Was told the pair would be delivered Monday per their next day appliance delivery guarantee. Was given a window of 8am-12pm Monday via email. Never received call or delivery on Monday. After hours on hold with delivery dept, was told "only dryer was to be delivered Monday and sales person input we took the washer with us on Saturday"???Still nothing delivered, now telling us we have to wait 5 days until Saturday to get both delivered. Simply unacceptable!
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November 2023 by William Tell
Everyone here was extremely helpful. It's near my new place so I'll be back often. Attached is an unrelated photo of a juvenile snake enclosure you can make from stuff at Lowes
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October 2023 by Norman Burns
I give Lowe's no stars, I rented a vehicle, not only was the vehicle poorly designed the customer service people are horrible, grouchy mouthy and lazy old bats. When I went to return the vehicle the customer service rep locked me out of the use of their entrance to go over whether the vehicle was damaged and ran off to evaluate the car. Because the reps chose to chatter and delay the return of the vehicle, I left to pick up my son who had an appointment and could not be delayed further. The end results, the $50 rental turned into a $150 charge for the deposit that was never refunded to me. I don't have for time pettiness. I am a licensed builder and have decided too permanently cross this group of degenerates off my list of who I do business with.
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September 2023 by Rene Saenz
I was told by EGO that Lowes will service my lawn mower but to call them first. I called Lowes in Commerce and was told that they could not check on their ability to service it and that I would have to bring it in, so I did. I was told at the store that they need the charger also. Then I was told that they did not service EGO lawn mowers. All of this could have been handled in my first phone call to them. They have no consideration for their customers' time. This was a very poor encounter. I wouldn't even give them one star.
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August 2023 by Una Peterson
Trey was my sales person his customer service skills was the best I've seen in a long time and Great personality. This young man made me proud.
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July 2023 by Stacey Batt
Zero stars if I could, and I certainly won't be back. Ordered a washer/dryer set and received a delivery window between 10:30a - 2:30p today. They show up 8:30a when I'm in the middle of dropping my kids off at summer camp. I passed them leaving my neighborhood and called the delivery company right away. After being left of hold multiple times, they finally said they'd already come and gone, wouldn't be back today and I'd need to schedule another delivery. Had they given a heads up that they were changing my delivery window, I could have made other arrangements. And when I communicated this, they said that my expectations for a notice were "unrealistic". I called Lowe's in Commerce Twp directly regarding the issue and they also said I'd have needed to be available all day and there was nothing they could do to help with the delivery. Unbelievable. THEN DON'T PROVIDE A DELIVERY WINDOW! Looks like I'm shopping at Home Depot now.
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July 2023 by Bryan Smith
It's a Lowe's. They are mostly the same. The staff was friendly and helpful. They did struggle to find things as either the website listed the wrong aisle/bay for an item or the location of the items was counter intuitive.
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July 2023 by Jonathan Davenport
Decent service and relatively clean, however no one there seems to have any sort of expression. They're all just kind of... there.
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June 2023 by steven marcoux
In and out quickly. They weren't stocked with the patio paver stones I was looking for but had a comparable secondary option in hand. Cashier did a great job identifying what pavers I had and was out of there in no time.
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June 2023 by Mike Rollins
I bought a Craftsman combo trimmer and blower on 5/15 the battery stopped working by the 3rd time I went to use it which was this past weekend 6/16. I went to exchange it and the customer service lady would not help me until I asked for a manager then all of a sudden she could do the exchange. This time I bought a Skil combo trimmer and blower, I get home and I realize the box had already been opened, the tools were scratched up and dirty so now I have to drive back another 35 minute round trip. I get the same customer service person. She offers no apology, no sorry for your poor experience nothing. She just refunds my purchase and instead of ringing up the new blower/ trimmer she asks me do I want to go get in line with one of the cashiers, and I'm just thinking you gotta be kidding me, why the hell would I go stand in another line to be inconvenienced again. Next time I will just go to Home Depot, they have much better service and selection.
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May 2023 by ddsdss
Chuck, Damien and Storm all helped us this week to purchase an EGO zero turn radius electric riding lawn mower. Thanks, guys, for your wonderful help and support with our purchase! you were all great!
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May 2023 by BHT vids
Called in advance to ask if they can cut 4x8 for specific size and was answered yesWhen arrived after an hour drive i was told they only cut so it fits the car and not for specific measurementsWaste of time and gas getting there
