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December 2023 by Beautylives
Jimmy Johns always has consistently well made sandwiches, I always get the Turkey Tom with a side of kickin Ranch and it's never disappointed! Unfortunately, as others have mentioned it seems the customer service is not the best here. The problem I had was when I placed a delivery through their app, I see a $5-6 delivery fee - I think thats okay because I know they pay their employees. BUT upon delivery the driver didnt have any change for a 10$ bill.. so I was of course forced in this situation just to tip the extra $5 I should have got back in change. I have ordered pizza from a Hungry Howies before and didn't have an issue changing a 100$ bill ... This was only a few bucks she needed to change and could not. Honestly would have saved money using DoorDash/GrubHub/Uber Eats.
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October 2023 by Tom Jones
Sandwich was delicious
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September 2023 by Amy Coogan
The male staff member working on the evening of 9/2 was extremely rude and disrespectful. I was the only one in the store besides the female staff member who was working and very kind, and the male employee who was sitting at a table with his friend. He was mad the moment I walked in, asking me “what do you want?” while I was still looking at the menu, I asked a question and received a rude reply, and he rushed me while I was trying to order keeping my dairy allergy in mind. I won’t be back.
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September 2023 by Holly T.
From the moment we walked in the door it was a negative experience. There were four people behind the counter working and it took over 20 minutes to get one sandwich. The guy right in front of us ordered a large catering box and they made that entire order instead of having one person of the four make my one sandwich. The lady with the long hair working there who seemed like the manager complained about the other employees the entire time. There were other customers in the lobby and we heard her say the f word several times. I'm glad I didn't have my kids with me and won't be giving this location my business again. I feel bad for these entitled young adults who have no idea how to behave in the real world, especially when they are being paid to do a job.
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August 2023 by Asad Rizvi
August 23, 2023, at 8:35pm. Store location 14 mile Rd near the five expressway. I frequent this Jimmy Johns a lot, I work a 10 shift and this store is on my way home. I reached the store around 8:35pm today after my shift and ordered my usual sandwich. The store closes at 9pm, so I had 30 minutes before they closed. The two individuals behind the counter did not seem to thrilled that I was there, the one that took my order was polite, but the gentleman that prepared my sandwich was not so nice. As my order was being rung up, the gentleman preparing the sandwich slammed the lid to the cold cooler down, it was loud enough that the individuals walking outside going to the Yemen coffee house next door glanced in through the window. I do understand that I came in 30 minutes before the store closed, and that they had started to mop the floors and were in the process of sanitizing the counter top and prep area when I walked in, but there was no need to slam the lid and look annoyed. I left a 15 percent tip, I know that restaurant workers do deal with rude customers. That being said, these individuals should have locked the door early, if they wanted to close up shop earlier. To the target, homedepot, Costco and Henry Ford employees that are working late and need to get food late, go to Wendy's, Culvers or McDonalds instead.
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August 2023 by Sophia A.
Food wasn't even that good. I love Jimmy johns but this was the worst sandwich the lettuce was soggy and the staff is just in the front laughing and groaning talking about death and how gross the place is. Honestly they are just so annoying hearing them yelling.
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August 2023 by abby w.
The guy taking our order was picking his teeth while talking to us. And then the girl dropped something, picked it up, and continued to make sandwiches after touching the floor and whatever she picked up she did not throw away probably explaining the hair please send them help they have issues
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July 2023 by Sam
I was prompted to leave a tip on two separate screens after paying $30 for three sandwiches. Jimmy John's pay your employees more I'm not going to support this asinine tipping culture.
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May 2023 by LorenzoThreeStacks
Consistently locks up early and turns the lights off to appear closed. Pull up at 8:30-40 all the time to a locked and pitch black store before a presumably high/barely competent employee huffs and puffs as he’s making my sandwich. Corporate needs to do a takeover on this location from the top down. Crazy management allows this
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April 2023 by Jessica C
Always good! Employees are very nice.
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February 2023 by Gaurav A.
Pros - The young group of men who work at this specific Jimmy John's are a cohesive team. There is never a combination of ingredients I can fool them with. Extra mayo, you got it. Light pickles, don't worry, we got it. Their confidence is impressive, they are well seasoned, like my sandwich ingredients. I have never showed up to pick up a mobile order, and had to wait. I would trust this team to coordinate the next world war. I only have 5 stars to give, they deserve more. Cons - I'm getting super fat from all the Jimmy John's I'm eating.
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January 2023 by Nash Landsparger
They were quick to take my order and get it out to me, and for the little time I had to wait the signs hung around we're a good laugh.
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September 2022 by James C.
F*cking laughable. Tried to buy day old bread. Didn't have any left. Then tried to buy same day bread. Incompetent worker and manager said they didn't have enough bread to "just sell bread". Needed to be a sandwich. Then I asked if can I come back tomorrow to buy day old bread. Answer was yes. This is America.
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September 2022 by Jon
Can’t go wrong with Jimmy John’s when you’re on a quick in and out.
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August 2022 by Michelle B.
Today I went in there twice, lol. It was my first time there and both experiences were outstanding!! Dayla the in shop at the register was sooo friendly and sweet. She made sure to answer all of our questions in a clear and concise way. Stephen the manager was knowledgeable and went out of his way to make sure my Mother and I had am awesome experience. I will be visiting a lot more often. 5 stars all the way!!