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June 2025 by Margaret Ferguson
This is the only chase I have issues at. The service sucks.
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December 2024 by Sarah Myers
First time coming to this branch, and I felt like an unwanted outsider. The lady at the counter either doesn't like her job or hates small talk because she would constantly give me judging looks or talking over me to the point my husband was getting irritated. Her attitude instead became friendly and welcoming for the next person behind me. I'm sticking with my old branch even though this one is 4 minutes away from home and the old branch is almost 20 minutes away
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December 2023 by Ed W.
Their phone goes through the "we're going to record you" and "voice will be used" but they never answer the phone. When I say never, I mean they're 0 for 8. The condescending message before hanging up is rude. The horrible entrance doesn't make me want to visit the branch and wait in long lines either. Even something as simple as opening an account means waiting in line, only to be told I needed to make an appointment and come back later. No wonder online banks are doing so well - better online presence and no frustration of trying to deal with people in what's supposed to be a customer service industry.
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November 2023 by Sean Gladwish
Terrible customer service from Erin and Katie. They both lacked common sense or they are not allowed to make decisions in the best interest of long time customer's. Make decisions on the situation and stop wasting the customer's valuable time.
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October 2023 by Auralee Lincoln
They will steal your money
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September 2023 by Jason Banks
Horrible bank
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October 2022 by john
Incompetent Branch. These guys can screw up the most basic tasks and take a long time to do it.Use the Sashabaw and Maybee Branch instead, they seem to know what they are doing at that location.
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July 2022 by Steve W.
Tried to call this branch to speak to someone but they they auto divert you to the central answering system with all the auto options you do not want....no option to speak to someone other than to put in a fake request in the hope that you might get a real person to talk to . I eventually did this after several calls where I was told many times how proud Chase Bank is to help customers, only to be re diverted back to the actual branch where someone picked up. So, there is no way to call the actual branch directly, unless you call their number, get diverted to Chase Central , hope you can get hold of a real person, who will then direct your call back to the branch. How hard is this ??? Customer service ??? What a complete joke!!!
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June 2022 by Courtney Deska
Friendly staff, spacious and clean.
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May 2022 by Nathan Arnold
Drive thru ATM is unavailable
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February 2022 by David B.
They have upwards 5-9 employees sitting around doing absolutely nothing but cannot open an account. Took an entire day off to open an account for their bonus money and not a single branch has the staff to open an account. But yet are sitting around with legs propped up more concerned with personal conversations with the load of staff they have. Complete waste of time. These people aren't smart enough to add let alone run a bank.
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November 2021 by Jen M.
In the review MELINDA THOMAS " my husband was being shady and clearly trying to hide something from me, yet this woman backed him up. Wouldn't show me all of our assets and debts. So all you women out there she's not for you. She is not a woman supporting women."
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October 2021 by Derrick Martin
My review is for this specific local branch and not the overall bank practices, rules, or remote customer service.Did an excellent job addressing my concerns in person banker overheard my issue with counter staff and went out of her way to help. When she was unable to resolve the issue immediately the branch manager followed up within 2 business hours to remove a hold on my check for me. This is my bank I use in the US and Internationally and I was happy they continued great in person service.I was happy to see there was still a reason to use a physical location as well.
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April 2021 by Midwest Investments
What a terrible bank. The vibe is ughh from the minute you walk in. Jamie Dimon you need to fix this place.
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April 2021 by Aubrey Schram
Sloooow. Drive thru and in person. Poor customer service overall.
