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November 2023 by vanessa owens
I love stay over this hotel good service ❤️❤️❤️
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November 2023 by Stephanie Wright
Friendly staff, clean room, nice free
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November 2023 by Jeanann Lansburg
We visited at the TownePlace suitesOn October 6th till the 8th& we were very pleased & satisfied staying here and would recommend this place to anyone. The room were very clean & the bed was so comfortable. Bathroom was very nice. Breakfast was very good. The workers were very nice & so helpful. Stores& restaurants were very easy to walk to or close by. Really enjoyed our stay there for a wedding weekend. Thank you.
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November 2023 by Jenny O'Rourke
UPDATE-back a little more than 6 months later. Hotel looks great, start is still very friendly.Brand new hotel but I'm afraid it's going to start looking beat up pretty soon. There were already scuff marks on doorways and walls and it just opened. Hoping they'll keep up with any repairs. GREAT breakfast compared to other Marriotts. I was there 4 days and it was something different each day. I loved that. Staff were very friendly.
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October 2023 by Alex Dunkley
Great place to stay very clean.. great breakfast and environment to stay at..
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October 2023 by Sarah Stout
My husband and I have been here for a period of time, due to a tree falling on our home. So far we have been here 7 weeks. Outstanding staff, and service! Everyone is very kind and helpful. We have 2 large dogs with us and all staff has been extremely patient and accepting of their presence. Extremely clean, and beautiful new hotel. I highly recommend this location.
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October 2023 by Patrick Rye
Came to this hotel for a wedding. We liked the look of the hotel on the outside and were considering it for our block. However, we were initially told they do not have a shuttle for our wedding, which was a requirement for us. After telling the Regional Manager that we would consider other options because of the shuttle. He said that they could use the shuttle from the nearby sister hotel and it would not be an issue, we decided to go with this hotel. Come to a few days before the wedding and I try to get a hold of the region manager, to verify everything is set up. After dodging all of my emails and messages for 2 days, I finally get a hold of him by having the front desk call him. During the call he said that we didn't have the shuttle reserved because it wasn't in our contract despite having a verbal agreement to the contrary. After telling him for a while that there was nothing he nor the hotel were willing to do, he eventually said the hotel would compensate our already free room. When I said that wasn't enough, he offered to look to solutions, and would call me back. He never called me back, he just said that to get me off the hotel. Horrible service, they lied to us to get us to use their hotel, and didn't even try to fix their mistake, when given the opportunity.On top of the terrible management the hotel isn't even worth the price for the room. The beds, and pillow are super uncomfortable; we did not sleep well. All of the rooms have bathrooms with motion sensors for the lights, so if you roll in your sleep the bathroom light will turn on. The only benefits provided by this hotel is the kitchenette and full fridge provided in all rooms and that the breakfast that was better than most other hotels I stayed at.The staff at the desk were amazing throughout the experience; very helpful. But the management of the hotel need to develop a sense of accountability when they lie to customers.Noteworthy details: Rooms include kitchenette and full fridge.
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September 2023 by Marcus Moore
I booked this room my Handicap Mother 1 month in advance. They booked my mother's room to someone that had dogs. This made my mom have to get a different room. They also didn't give my mother a discount like they said they would.
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September 2023 by Paul B
Great service. Room was clean, the front desk receptionist was wonderful, and the Continental Breakfast tasted good. Can't ask for more.
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August 2023 by Jasmine
Check-in was a breeze. Room and bathroom were nice. Very clean. I highly recommend this hotel!
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July 2023 by Katherine Blake
I started drafting my review within 10 minutes of walking in my room to make sure I wasn't too busy to post it. I admittedly don't have a lot of experience in hotels in general but this one truly blew my mind away with how nice it was, considering it didn't cost hundreds of dollars per night and wasn't a resort or anything like that. The entire hotel was so very neat, sleek, clean, and modern! I had a one-bedroom studio and yet it was designed so well I didn't feel like it was cramped at all, and was just very homey and comfortable). They also somehow managed to put a kitchen in this small space, with sink, stove, dish soap, upper and lower cabinets, and multiple cooking and dining items like pans, measuring cup, plates, cups, and even some leftover, sealable containers! The fridge was bigger than a mini fridge and even had a freezer on top! Window curtain felf opaque enough (I've had an experience at Holiday Inn where the curtain felt too translucent and the opaque side curtains were "fake" so I clipped them together with a hanger ?) and there was also a blackout curtain. Bathroom was sleek and neat, with amazing lighting and also pleasing design. The glass shower wall built without a sliding door and long drain against the wall were pretty unique (I've never seen it before) but worked just fine, and honestly worked even better than other hotels I've stayed at with regular showers, where water somehow gets everywhere anyway.The closet was also neat, with an automatic light inside it. I will say however the bar to hang clothes is a little too high (was on my absolute tippy-toes and balancing trying to hang up a couple things we had. I'm 5'3" but still).The complimentary breakfast was also yummy, and at the time of this review it lasted until 10am, which is nice if you slept in a little (I'm used to them ending earlier from other hotels). We came down a little bit later so there may have been more items, but we saw scrambled eggs, regular and turkey sausage, bagels, oatmeal with a HUGE variety of toppings, several juice varieties, and coffee, tea, and hot chocolate station :) There was probably more but that's what we liked and went for.I'm just gonna praise even the smallest things but I also loved how the remote had very quiet buttons, so I didn't bother my husband as he slept while I messed with channels and volume. Stupid thing to like I know, but I loved literally everything at this hotel ?I wish all Towneplace Suites by Marriot were at this level, then I would actually search out this chain specifically next time I need accommodations!Don't mind the small mess as we deposited everything quickly because we got in late and were tired, the room was incredibly neat and clean when we got in ? Also don't mind how blurry most pics are, I took a video and the format doesn't allow me to upload video (despite Google saying I could ?) so I screenshotted from video. And in the daytime, the natural light even through the curtain was so lovely
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May 2023 by Lanre B
Located in a quiet environment. Easy access to stores, restaurants & hall road. Room was clean, well laid out, cozy and comfortable.Rooms: Cozy, comfortable, clean & well laid out.Nearby activities: Hall road, stores & restaurants.Safety: Quiet, safe environment.
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May 2023 by JACQUELYN MCFADDEN
Exceptional!!! Outstanding!!! Service Sandra left a personal welcoming letter and a snack bag for my birthday and was sooooooo helpful ☺️ with assisting with my registration. Alisa and Stan greeted us with the most beautiful ? smile and extra care upon ? our arrival as though we were royalty. April showered us with soooooo much love ❤️ and a treat for my birthday. It was just unbelievable. Vitally cleaned our room above what was expected and had such a sweet spirit. I believe it was John who came up and assisted with our TV. He was patient and kind. The ladies that prepared the breakfast was so joyful and greeted us With big smiles and love in their heart. We were overwhelmed by the service that we received from this staff. There was another gentleman at the desk. I did not get his name but he served us well! The rooms,the breakfast, the service the workout room, the swimming pool - EXCEPTIONAL!!! OUTSTANDING!!! BONUSES RAISES AND PROMOTIONS TO YOU ALL!!! Our anniversary is july thirtieth and we may be back. Jacquelyn and Joseph McFadden ❤️
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May 2023 by MAHESH PASTE
Very good hotel to stay. Kitchen and other room facilities are excellent. Only concern is housekeeping services. They won't provide housekeeping unless you ask for it. I experienced that they didn't provide housekeeping in 3 days in a stretch.
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May 2023 by Albert T
This is an unassuming hotel from the outside, but this hotel punches above its two star weight. Everything about this hotel screams operational excellence and care by all of its staff members. Overall, it does feel more like a four stars. Let's dive inService: 10/10. Kyle, the front desk night staff, greeted us around 10PM. Our gold status was acknowledged and late check out (part of the perk being gold) was offered proactively. Everyone we encountered was very friendly and hospitable.Room: 10/10. This is a new hotel. The furniture and style of the room feels upscale and high quality. Little art touches, lightning are very modern. There is also little kitchenette.Housekeeping: 10/10. Room is spotless and clean. All amenities were restocked.Breakfast: 7/10. The hotel has free breakfast. It is a step up from typical free breakfast. Scrambled egg and sausage buffet were available. There are many seating optionsLocation: 8/10. Directly across Walmart. Hotel is about 10 minutes to major shopping in Sterling Heights. The hotel is about 30 minutes to downtown Detroit.Overall, impressed with this hotel and great value
