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December 2023 by Coach Prey
I called wanting to order a Yule Log (advertised on the web site). First time I called was in the evening, Could not understand the person who answered the phone, Call the second time and he had no idea what I was talking about.Call the next day in the morning, Spoke to a young lady, She had no idea what I was talking about and hung up on me. Redial 10 times before someone picked up. Gentlemen, they could barely speaking English, I Ask for a Yule log And he didn’t understand, I spelled it, and he hung up on me.
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December 2023 by Gage Peavler
My partner ordered a cake for my birthday. Called a few days before pick up to make sure they got the order and was told the cake was there. They did not have the cake on pick up day. They then tried to give us an 11 year old girl's birthday cake, which we refused because we aren't going to take someone else's cake. Had to get a refund and pick a cake we did not want from their freezer. This is the second baskin robins we have dealt with in the past month and both of them messed up birthday cake orders. I believe this franchise has lost it completely, or at the very least the stores in this area are awful.Avoid this place. It would be one thing if they just didn't have my cake, that's not a huge deal, but trying to give us someone else's order which would ruin a child's birthday is appalling. The employees here are awful. Do not give them your money or work with these clowns.
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November 2023 by Torre
I definitely will not be ordering again this is the second time my order wasn't correct. Very disappointing
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November 2023 by Torre
I was dissatisfied they did not give me what I ordered.
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September 2023 by Lori
The driver was on the phone the whole entire time and drove off with half the order very unprofessional. If they are doing delivery they shouldn't be on the phone while delivering food and pay more attention
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September 2023 by ariel
Sent the wrong flavor ice cream. Two cherry instead of one cherry and a bubblegum.
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August 2023 by Keisha
Oh my goodness, that milkshake hit the spot! It was worth every penny!! The driver was very respectful, thank you so much.