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November 2023 by Vickie Bennett
Awesome place to buy a car. They take care of their customers
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October 2023 by Tiffany Urbanawiz
Did not follow through or update me, the customer, on what was going on with my vehicle or offer any help with a loaner/courtesy vehicle.
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August 2023 by Nique Beer
Great people who work there. It's one of the most honest dealerships I've ever been to. I travel 40 minutes to use them vs. the one just 10 minutes from my house. I trust these guys.
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August 2023 by Ron Atkins
We have been dealing with Mel Ervin Ford fir over 25 years, I will not take a vehicle any where else, they are always pleasant to deal with, I trust them. They have proven many times over with my cars and my truck that they deserve my trust. I take all my vehicles there for oil changes to new tires. I also.ourchase my vehicles there as do my brother and my niece
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July 2023 by Clark Harder
We recently bought another new vehicle from Mel Ervin Ford. They treat us as good friends as well as valued customers and that, along with their excellent service department, keeps us coming back.
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June 2023 by Jim Balzola
Steve is the man! Super friendly and helpful, went out of his way to pick me up from the airport and bring me to my new truck. Highly recommend Mel Ervin Ford!
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June 2023 by Jay Hall
I think if U need your Ford serviced Mel Ervin does a fine job and are fairly priced. No one touches my 2 Ford except Mel Ervin.
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March 2023 by Jodi Lucius
Mel Ervin has always serviced our Fords. They are honest, friendly, trustworthy and knowledgeable. The ladies in the office are so kind and personable. We won’t take our vehicles to anyone else. Love the service department and the great care they take of our vehicles.
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February 2023 by kenneth williams
As a Business owner of 35 years, I will just share what happened. I purchased new Michelin tires for my non Ford SUV on 11/21/22. I paid $1296.16 that day. I checked about a week later to make sure the wheel lug lock key was in my vehicle. It was broken. I went back to Mel Ervin and they could not get locking lugs off. Service told me they ordered a new lock key and would be a week or two. Shortly after my brake light came on. I needed rear brakes. I called the service department every week for 7 weeks. I finally told Devon I was uncomfortable driving my car with the brake light on. He told me the part was shipped (he told me the same the last two calls) and should be in 1/23/23. He said someone would call me. I finally gave up, drove to the dealer in Lansing, bought the lock key for $37. The part was in stock I walked out with it in 5-10 minutes. I then had my brakes done. It has been 10 weeks, I have not heard from Mel Ervin Ford once, to this day.Here is what really gets me mad. The broken lock key was put back in my car and they didn't let me know. I would have found out on the side of the road if I got a flat. That could have put my family at risk, for a $37 part. Really. Again, I've been in business for a long time and go out of my way to try and use local businesses when possible. Hiding a minor broken part is just unacceptable.
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January 2023 by Gary swick
Excellent Sales staff and service department! No pressure buying process. They are very organized and very efficient. They go above and beyond other dealerships. It's worth the 35 minute drive!
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November 2022 by Anthony Albani
This was one of the best experience with a dealership I had. I would surely use this one in the future. The distance was a concern at first but after dealing with Mark and his crew it was well worth it.
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November 2022 by Paul Anderson
Every time we step foot into Mel Ervin Ford it's a pleasurable experience. They staff is always courteous, knowledgeable and ready to help. Don't be fooled by their size, they won us over in 2012 and we've now purchased 5 vehicles from them.
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November 2022 by Ely Fisher
Ed was a great, knowledgeable salesman who went above and beyond especially thru the parts delays of these days. Couldn't be happier
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November 2022 by Jeremy Novak
They do good work and all of the staff is friendly and easy to work with. Every time I bring my ford into for service work it gets competed in a very timely fashion. It’s great to have a good dealership like them that’s local
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October 2022 by Jt Gross
Great place, service is handled professionally and efficiently. Highly recommend these guys!
