February 2016 by Victoria Thompson
I was very excited to have Holly work on our bouquets and boutonnieres for our wedding because all of her work is amazing. Unfortunately, she had a emergency and canceled our meeting 45 minutes before it was supposed to start with us already on the way to the meeting. But that wasn't the upsetting part. Emergencies happen. That's part of life. The problem is that she also canceled working with us completely in the same text message. I called her because, obviously, I was upset. She said she didn't want to add anything to her plate and was overwhelmed by the amount of work she already had for this wedding season. Which is fine! But...she could have said that to us when we made the appointment two weeks ago. Our wedding is now a little over a month away and we relied on her to do the bouquets and boutonnieres. When I called her, I was obviously very upset. Well, the way she acted did not help at all. She was extremely rude, basically didn't take any fault in the matter, and was overall extremely, extremely unprofessional. I've never had a professional talk to me or anyone I know like that. Ever. She then called me back and said something along the lines of being glad that she didn't take me on as a client because if this is how I act, she can't imagine working with me. I think anyone in a similar circumstance would have been just as upset and probably would have acted in the same manner. The fact that she didn't owe up to her mistake of over booking herself and didn't even bother apologizing is what bothers me the most.
