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March 2024 by Thomas miller
I've never seen a slower pharmacy! They do ok filling your prescription, but you will wait forever to pick it up! They just walk past the pickup window, looking at you as they walk in circles.
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March 2024 by Sheri Gale
Always delivers immediately and very professional!
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March 2024 by Patricia Roman
This is a wonderful pharmacy and I’ve found the pharmacy staff, especially Heather, to go out of their way to help me when I’ve needed it. They are always pleasant, knowledgeable, and willing to go the extra mile when I’ve needed additional information or extra help.
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March 2024 by Vegetarians Unite Worldwide
Just an FYI…. This is the Hometown Pharmacy and not the Chelsea Pharmacy. That was their old name. There is a ChelseaCare Pharmacy , but that is a totally different business. I have read the other reviews and this is my perspective. If you have to wait inside or outside in the drive thru, it is because they are always short on staff. The corporate office doesn’t pay a living wage for the counter people and non-pharmacy staff. The corporate people won’t hire additional pharmacists. The main pharmacist is a woman by the name of Heather and she is rude to staff and sometimes short tempered to customers. I highly recommend NOT working there and also NOT getting your prescriptions there as well. The rest of the store has great things to buy though.
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January 2024 by Olivia Clarke
Poor customer service. One time they refused to give me a 3 month supply of my birth control saying the doctor called it in wrong even though it clearly stated I could get as much as I wanted (even more than three months). She then recalled the prescription and wrote it in a different way two times and they still refused each time. Super frustrating as they should not be able to override the amount of my prescription called in by my doctor. Then recently they simply said they “don’t have my prescription” even though it clearly shows on my chart that it was called in December 11th….. it’s a four day supply and today is a weekend so by the time I could call the doctor it will be too late. The guy who answers the phone is extremely rude and would not go any length out of the way to help out or figure out what needs to be done. I would not recommend hometown to anything until the staff become more helpful and educated.
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January 2024 by Bee Sings
People working here are lovely, have purchased several different pharmacy items and got the flu shot. Staff were great and helpful, service was definitely quicker than CVS. And the bonus of not trying to sell the abortion pill (which is dumb and dangerous and k1lls kids) tops it off. Highly recommend this pharmacy for all your needs.
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December 2023 by Ellie Mae Kosinski Basney
This pharmacy literally has everything! Really cool gifts such as decorative items, cookware, toys, clothing etc... You name it they got it! The pharmacy staff are really pleasant and very helpful! I literally had to walk away because I wanted to buy everything in the store! Lol They have really great gifts and one of a kind items that you can't find not only at a pharmacy, but even at top of the line gift shops. Great location, handicap accessible, and tons of shops surrounding the area. Literally just off the freeway. 5/5
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December 2023 by K Nichols
Always helpful. Always my first choice.
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September 2023 by Ian Francis
Sadly in 2023 there is no more US mail service of Schedule III medications, even though they had sent me this same medication every six months from 2017-2022. I thought Hometown was all about the tailor made service...
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April 2023 by Chad Anderson
Amazing staff!! They are very helpful whenever I have a question or problem. The pharmacist Heather IS THE BEST! She goes above and beyond every time to make sure the customer is happy.
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March 2023 by Kasey Harrison
I've gone to Chelsea Pharmacy for a long time and it seems like it just never gets better- always a bad attitude and never quite know what is going on with prescriptions. Each time is different copays and they don't take any accountability.
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December 2022 by Gracie Foxworthy
I called CVS (my usual pharmacy) to transfer a medication to them from Hometown. Instead of sending it to CVS, the people at Hometown had it sent to Walgreen's. Upon calling Walgreen's, they didn't have it either. WHERE did my medication go?? My heart is now racing, because beta blockers aren't supposed to be discontinued suddenly. When I called Hometown, I was told, rather rudely, by a clerk or pharmacist "Yeah, I don't know what happened to it... I don't work here- I'm just helping out." WOW. Could he possibly be more apathetic to my situation? Now I understand the other low ratings. I won't use this pharmacy again. Shameful.
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November 2022 by Kelly Toth
I have problems EVERY time... Even when I call ahead.
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November 2022 by Danette W.
Quick in and out here always.
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October 2022 by Debby Southwell
My prescription was supposed to be delivered on Wednesday. Was told it went out from hometown pharmacy in Chelsea at 3pm. By 7 pm I still had not received it. Pharmacy was contacted, and I was told they couldn’t locate their delivery driver and was sending the medication with another employee and would be at my home by 9 pm. It’s Thursday morning, still hasn’t arrived. Seems sort of shady to me that the same controlled substance comes up missing twice by their employees on the way to my home. I’m supposed to sign for these once they arrive. They most definitely do not have my signature.
