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April 2024 by Keaton Walker
I am absolutely amazed. I got my wedding pictures back on Monday, ordered the pictures Tuesday (over 500), and THEY ARRIVED THRU MAIL ON WEDNESDAY. I will most definitely be utilizing you guys more often
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March 2024 by Pamela Budzinski
Giving 1 star because it doesn't give the option for zero stars. I wouldn't even give them zero stars, I would give them a negative 10 if I could!I ordered a photo to be printed. It was designed by a graphics app and I did set it to be the correct size. Got to the store and the print they handed me was cut off. I had taken a screenshot of the preview image from their website and it showed it correctly. I showed them the screenshot and they could see the difference. I asked if their machine was capable of correctly printing the image and I was told no, that there is something wrong with their machines. But.. this is NOT the first time this has happened! I've never complained before bc nothing important was cut off, but this time, no. This was an image I intended to give to my wife who is in the hospital! I'm taking my photo business elsewhere from now on.Photos clearly show how the loop of the letter L has been cut off. Customer service was also very poor.The first photo is a screenshot of the preview from their website, the second photo is of the actual print they handed to me. Clearly not as was pictured. I guess they need to fix their machine!!***Update***Went to Office Max and they were able to do what Walgreens could not. I got excellent customer service and an awesome print!I am a home based small business owner, and Walgreens has lost my business. I will be going to Office Max from now on.
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February 2024 by Carp lake farms Levering michigan
This pharmacy is terrible do not use them how can I take 24 hrs to fill a prescription!!! What a joke I wish they would close this store
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December 2023 by Scott Rener
They'll never have your medication in stock. I chose to drive an hour to Petoskey for a quality pharmacy. They turned me away and said there was a "National shortage". Apparently this "National shortage" was only reserved to the east side of Northern MI.
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October 2023 by Aaron Straus
Accidentally left my sunglasses here when I went to get my covid vaccine. Came back 1 week later to ask if they had a lost-and-found so I could get my glasses and one of the managers said they didn't have a lost-and-found. Then he gave me his number and said he would call me if they found my sunglasses. This was almost 3 years ago and I still haven't heard anything from that manager, hopefully he got fired because I'm 75% sure an employee just stole them.
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January 2023 by Stephanie Daly
The store/sales floor employees are great, but the pharmacy staff is awful. Every time I go in, I've witnessed them being rude to customers, eye rolling, laughing at or mocking customers. Prescriptions go missing, the online refill request rarley works and even my Dr's office has commented on the issues they've had with this pharmacy.
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October 2022 by Rebecca Newman
During a very difficult time, Brooke showed me that good people and helpers are still around. She took the time to help me and gave a lot of empathy!
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October 2022 by charles beebe
I pulled in at 1:19 and tried get my emergency room scripts filled. All the pharmacists decided to go on their 1:30 lunch early. I don’t mind waiting but the two pharmacy techs were looking at me and laughing while smoking cigs outside lol. How is this place still open?
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August 2022 by Jill Smith
I don't have any nice words to say about this Horrible pharmacy. Never open when I need my meds. Staffing issues are almost always a direct result of a toxic workplace. I will definitely be taking my business elsewhere
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April 2022 by Danielle Demaestri
The worst experience I have ever had with a retail business, by far the worst pharmacy in Northern Michigan. I don't have enough time in my day to explain all the unbelievable problems I've had with Cheboygan Walgreens. Highly recommend everyone to use another pharmacy, like Modern RX!
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March 2022 by Deana Ditta
The 5 stars are for the staff. Despite the phenomenal workload especially in the pharmacy department they find a way to remain calm and courteous.Walgreens pharmacy is tasked with being one of a few pharmacies with extended hours and regulations that make them the go-to pharmacy for complicated prescription access.Despite understaffing due to Covid-19 and the responsibility of balancing excessive amounts of critical medications for a large county they show up every day to face a line of urgently upset customers that many times is so long that hour long waits are normal.As the drive-thru line is always busy you will also see workers handling multiple calls and in store customers at the same time. Many days calls are so backed up that customers must drive in to consult staff in person. Just one wait in line will give perspective of the overwhelming task this pharmacy deals with daily. Many customers like myself rely on this pharmacy for well-being.THE SOLUTION FOR EXTENDED WAIT TIMES ON PRESCRIPTIONS IS TO CONTACT THE WALGREENS CORPORATE AND MAKE THEM AWARE THAT THIS COUNTY IS IN DESPERATE NEED OF ANOTHER BRANCH TO REMEDY THE PRESCRIPTION WORKLOAD OF THIS PHARMACY.The only other option is to be patient and understand that these workers go above and beyond to fulfil the massive amount of prescriptions that are backed up everyday.Be kind and patient with new staff so they have time to become the experienced staff we need instead of pressuring them to the point that turnover compounds an already stressed situation.Let the new staff figure out the computer program while kindly asking them to seek guidance from a seasoned staff member. Understand that there are customers that come first in this overburdened system as a lack of medication for them can be fatal.This pharmacy will go out of their way to help anyone if addressed in a respectful, kind manner.As customers we can do our part by using the app to preorder refills ahead of time!Anticipating our pharmacy needs and allowing MORE than adequate time for refills.The app will populate a pickup time but the user can modify that to give more time.Expect that you may still have to wait if you arrive at the pickup time & allow yourself some extra wait time.If you have extra wait time on a particular pickup such as shopping in town you need to do,Offer the extra time to them.It will be appreciated!We are all in this together and we have been since Walgreens offers Covid-19 vaccines as a community we can offer them patience!
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February 2022 by Joe Poirier
Horrible.absolutely horrible. Every month I go through the same thing. I wait on hold over an hour to speak to pharmacy. Other than that it's decent and I like the Walgreens ap. Somebody needs to pick up the phone more often and take calls. Or hire more people if understaffed.
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January 2022 by Michael Barney
I’ve noticed service becoming increasingly poor at this Walgreen’s pharmacy. It mostly seems to be a lack of communication, perhaps among the staff but mostly with the customers.Tonight was the last straw for my family. I waited in the drive-through behind two vehicles for 20 minutes. Not great but understandable I suppose. Times are tough.When I pulled up to the window it was 2 minutes before 7 (in the cluster of notices and papers on the window one of the schedules said that 7 was closing time. I waited for 15-20 minutes watching 4 different employees walking back and forth, working, eating, etc. I figured they must be busy with folks inside. I wondered if they realized I was there although a couple times I noticed a glance in my direction. (pretending they weren’t seeing me?)At this time I pushed the service button thinking maybe they thought someone else was helping me. No response. A couple more sideways glances at me. I tried catching someone’s eye by waving but no bites.After a total of 40 minutes waiting I gave up. I called the manager and explained. He apologized and said he would say something.I don’t usually leave reviews, let alone negative ones but I hope things improve there and maybe this will help. The least they could have done was say “sorry we are closed”. Like I said, this is not the first awful experience there and other reviews show the same. Meanwhile, we’ll be heading elsewhere.
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December 2021 by Maree Orr
If I could leave no stars I woul leave negative stars!! Worst pharmacy I have ever dealt with and I am NOT young and I've lived in several states.... wouldn't recommend anyone here! Go to Walmart or family fare anywhere but Walgreens! I will be switching very soon!!
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December 2021 by Todd Anderson
While waiting for a prescription November 24th at 12:15pm my 6 year old twins, myself and about a dozen other customers heard something we should never hear.His name is Stuart.He was yelling...berating someone behind the divider. Full on psycho rage...voice shaking. He yelled at them for a LONG TIME. Out emerged a very elderly couple. The gentleman through tears said "all I wanted was to know how long of a wait". I watched other customers moved to tears.Maybe Stuart needs to be reminded Walgreens is receiving massive amounts of taxpayer dollars to administer these vaccines.Stuart needs to be held accountable. This was elder abuse. My 6 year olds were very shaken. I'll be calling corporate.This review is based on one event and is out of character for this store. It will be removed once appropriate action has been taken.