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February 2024 by Haley Agee
I had the pleasure of working with Tiffany to look for a new car. I will say right now that on my end, things were not organized and I found myself constantly hitting walls with things. Tiffany was nothing but organized, patient, and kind the whole way through and even helped me with multiple different aspects. She went above and beyond to make sure I understood everything she explained. Tiffany is a very bright person and can literally put a smile on anyone’s face, she’s very relatable. With that being said, I recommend this dealership to anyone looking for a car in any price range, they will work something out for you. You will leave that lot happy and fulfilled without a doubt.
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January 2024 by Ann Drogowski
Outstanding service department. My vehicle is always fixed right the first time, employees are professional, friendly, accommodating and communicate well. Highly recommend.
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January 2024 by Garry Wolowich
We showed up from out of town on Dec 26th without an appointment, as our F150 battery was very low on voltage, Robby at the service desk got the truck in right away for analyzing the problem. Within a short period of time we were on our way with a new battery.Thank you!
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January 2024 by Roger Kopernik
Fernelius Ford is absolutely one of the finest dealerships in the State of Michigan. They have treated me like family since they opened.
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January 2024 by Gary Tucker
I have had an encounter with another Fernelius dealership, so I am not very trusting when it comes to them! I have a friend that works in Service, he is the only one I truly trust!
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January 2024 by Ida Chapman
Sierra was wonderful to work with! I’m very excited about my new vehicle!!
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December 2023 by Susan Page
I always get what I expect at Fernelius Ford: Speedy, thorough, professional service. Friendly employees make the experience even nicer.
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December 2023 by John Nordin
So far so good. A bit slow on the work and non committal on the finish date.
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December 2023 by Bob Parkey
Very good service
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November 2023 by William Taylor
They answered all my questions I had. They were done in a timely manner. All the staff were friendly and helpful and also caring.
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November 2023 by Jack A
GREAT service experience. Professional, efficient service. I have to service a lot of cars and I wish the other dealerships were this easy to work with. Easy to schedule because they answer their phone in service. Very helpful explaining how the Ford points worked which saved me money. I'll be back.
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November 2023 by Suzanne Bottorff
Great collision center. They were able to get my truck in quickly for some rear bumper and taillight damage from an accident. Like instantly while other collision centers had 6-10 weeks wait just to look at my car. They worked with our insurance company because their was more damage then initially seen.They also coordinated some warranty work we needed to be done with the service center and transported our truck to and from.Friendly and helpful staff all around!
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November 2023 by David DeBiasi
I had a deer collision 280 miles from home and couldn’t drive it home so I took it to Fernelius Ford for the insurance claim. Although it took 2 months, getting all of the OEM parts took a while. They did communicate very well with me and when I finally drove the 280 miles to pick it up, it looked very good. Some of the lines aren’t perfect but still an excellent job putting it back together.
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November 2023 by Linda Porter
Jordan kept us updated during our wait for our car to be delivered (it was a long wait )& was always willing & able to answer any & all questions ♥️ We will be back, Everyone is great to work with
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October 2023 by Mike Quinn
Was able to schedule oil change easily. Staff was extremely helpful. Robbie and Ryan are great to work with.