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July 2024 by Nicole Capozello
I went into this location with questions and asking for assistance. Though I was the only customer and there were 4 people “working”, I was told they couldn’t help me - I could do what I wanted to in the app. Went to a different location and had all my questions answered, the associate asked additional questions to help me save money, and then made the changes I decided upon for me. Matt at location #2 should go teach the associates here the meaning of customer service.
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June 2024 by Angelo Thomas
Walked in to have my business account converted to a consumer account and purchase a iPad Pro to have added on the account. They didn’t want to help they pretty much had me sitting there on the phone with Verizon instead of doing it for me. Took my business elsewhere got my account straightened out and purchased my iPad
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March 2024 by Zoey M.
Horrible, we went to Verizon and got helped by this guy named Justin and he made us wait 4 hours and then he completely lied about everything he had told us.
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February 2024 by Paul Flood
Useless. Started service and sim cards were shipped, there was a problem with Fedex twice. I went to the store and they said because I placed the order online they can't help me, they didn't even bother to ask for my name or check the account at all. When I called customer service they said that the store should not have turned me away and that they could have provided the sim cards there in person. I called customer service again and they confirmed that the store should have helped me, they set up an appointment at a different location for me. Started my account with verizon almost a month ago and haven't been able to use it yet my bill is also due.... So again, this store is useless.I came in around 11:56 AM on 1/20/2024
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December 2023 by Ronald
I.m good but I get stumped.Any verizon store is greatly helpful. Many thanks.
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November 2023 by Romel Mio
This place will give you the worst WORST deal.The heydenreich rd in front of home depot Verizon will give you a better deal and service. Just got 2 new iPhone 15 pro max at 144 out the door at heydenreich rd. verizon. Don’t waste your time at this location. It’s privately owned and maybe that’s why.
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October 2023 by Jason E.
Update from prior review. Owner claimed they would look into this and I have yet to hear from them.
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October 2023 by Fernando Bazerghi
The store manager, Phil, was very kind and polite to us and had our matter resolved within minutes despite the store being quite busy at the time. Thanks!
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October 2023 by thomas crepeau
I never had much problems with AT&T, but I’ve never been satisfied with the reception at my house. I’ve always kind of just accepted it. It’s just kind of weird because overall reception is decent and reliable but in just like my own street, I can’t get a signal for anything as of this post. Verizon is holding a trade in smart phone deal for a brand new iPhone so my wife and I went there on a whim Because Verizon‘s website is very hard to understand when it comes to plans and pricing. We had the pleasure to meet with Cameron who did an excellent job at explaining in detail how all the plans and pricing works. Additionally I ask a lot of questions and he was able to answer all of them beyond my expectations. He made the transition easy. Oh yeah, so Verizon works way better at my house and ultra wide band is kinda mind blowing. We traded in our old phones and got newest models for free!! We had to pick the top tier plan but it’s the same price as att. Thanks again Cameron for being so pleasant and helping us get new phones :)
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October 2023 by Yousif Shukri
i’ve always had a bad experience with Verizon stores in my area; therefor, i started dealing with Verizon directly through phone; however, once i started going to this location i am very satisfied with their customer service. Mark is one of the best sales representatives i have ever dealt with! very professional, respectful and friendly. Thank you guys! keep the good work up?
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September 2023 by Amanda Brincat
These gentlemen are working hard and doing their best. They were SWAMPED and had tons of customers in their store but each one was doing their best and you could tell.They had many techs on the floor doing what they could to help everyone.We had a large family of devices that needed activation and we had a lot of questions.ALL of which were Answered by Brian, the manager and Garrett. These gentlemen got the job DONE as much as we may have stressed them out ?? they never showed it. Greatly appreciate Brian and Garrett!
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September 2023 by Jason Evans
This store is very dishonest. I went in to upgrade my daughters phone. The salesperson told me they could give me a better plan at the same price. The new plan no longer has a hot spot and the only thing I am offered is a hot spot added at $10 per line. Beware!
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August 2023 by Mike Pietszak
3 hrs in store
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August 2023 by J T
Helpful staff.
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August 2023 by John Wyck
Just wanted to apologize for bothering the employee Sorry for trying to spend my money at your place of free pay I should not have tried to make you work at work I will never do it again
