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June 2024 by Keith Ruck
June 3, 2024 near 5:15pm, I arrived with a Gold member reservation for a domestic vehicle as I was travelling to an assembly plant that required one to enter the facility grounds. I was the only customer at the time and there was one attendant. I confirmed they had honored my request with the attendant and got "I'll see what we have" as a reply. Other than that, the attendant said no more than 5 words the rest of the visit.
I get in the vehicle, and it was not anywhere close to clean aside from no garbage in it. The windshield was covered in bugs and the interior had a layer of dust.
The remainder of the rental goes as plan until I am returning and realized I ran a distinct chance of missing my agreed on drop off time and their operating hours. I attempted to call shortly after 5:00pm on June 5 a number of times and got no answer to ensure that there was a method for dropping it off after hours and that I would not be charged for additional time. I even attempted to call the central office and there were NO options to connect with a person. I got to the location, removed my trash and dropped the keys with the plan to call in the morning to validate the return and charges.
When I got home, I realized that I had left some personal items in the vehicle, adding another reason to contact their office. I called the office shortly after they opened at 8:00am and got no answer the first time and on a second attempt got an answer from a very muffled and crackly connection. I asked the person on the other end about getting the items from the vehicle and having them held in the office. The reply was "the vehicle has not been returned and they are not opened until 9:00am" and before I could get another word in to ask about the night drop and charged, they hung up on me. I got my receipt from the location and found they charge me $28 for an addition hour, when the rental was only $37/day.
Not at all happy with this location or Hertz in general. Worst rental experience I have had and will not be renting from this location again. Nor will I recommend this location to any coworkers at my organization.
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May 2024 by Poppy Lyons
this place is just absolutely horrible, you waste money taking an uber for a rental only for them to tell you there’s no vehicles, which would have been okay had you known before taking a uber to get there, they refuse TO ANSWER any phone calls! it literally just sits. Worst rental place in history just a dump
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March 2024 by Brian Navaroli
Worst customer service for any rental car company I have ever dealt with. I book a car on line and go to pick it and they say they don’t have cars. Now I’m stuck with nothing and it’s basically after hours. The lady at the desk was rude and not even dressed professionally. Will never deal with them again
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March 2024 by Symantha Duggan
Showed up for a confirmed 1pm rental to find out that a.) there were no cars available that day even though I had a confirmed reservation, and that b.) they were "sorry about my luck". What a wild customer service experience and a waste of my time.
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March 2024 by Jenna Amore
When you’re renting a car, you rely on a rental company to help solve your problems. With Hertz, YOU are their problem. Everyone I talked to had a poor attitude from the people at the front desk to roadside assistance, and everyone was extremely unhelpful. I work in customer service, so I know how it is, but there was zero concern for me or my situation when the car they gave me was malfunctioning. I was left without a car for four days and had to hound them for several days to get a replacement. When I was finally done with the new rental, they charged my card over $300 and wouldn’t explain why or give me a receipt. I made sure the car was clean and the tank was full, so there should be no reason I was charged so much. I was forced to do their job tracking down a tow truck, calling roadside assistance, and calling billing. I will not be returning to Hertz and I will be telling everyone I know not to go here.
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February 2024 by Craig M.
Outside of car was covered with mud when I picked it up. Passenger side windshield wiper was bad when I reported it they said Firestone would contact me to fix it they never did turned out I was supposed to go to the Firestone to get it fixed so poor communication on their part otherwise low price average service.
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January 2024 by Ryan Way
I’ve had to rent from this location twice now and I’ve shears had a great experience. I normally book in the app the day before and when I arrive they have my car waiting for me and the staff has already taking pictures of the vehicle to include. Everyone I’ve talked to has been extremely nice and I don’t think I’ve ever waited more than ten minutes. Nobody ever tries to hard sell the add one, which I like. I would recommend this location.
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December 2023 by John Roberson
This company will just take money out of your account for no reason whatsoever and give no explanation for why they did so
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December 2023 by Brittany Shephard
If I could leave 0 stars I would. The lady that I dealt with when I picked the car up failed to explain to me the options and forced me into running a hard inquiry on my credit report. I’ve never had to do that on any other car rental before. Online it said there would be a $200 hold, which is understandable, when we got there, the lady told us it was $500 and never offered any other options. The lady was extremely rude and very unprofessional. Hertz is playing a game of transferring me from person to person and eventually hanging up or saying someone will call back and they never do. Go elsewhere for rental cars! What a scam.
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November 2023 by DB No last name
Great service
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November 2023 by Steve
2nd time here...I hated it...very unprofessional and the car again was only half full of fuel...car was dirty and wasn't washed and the windows were dirty and covered in a film
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November 2023 by Sophia Rummels
Horrible
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November 2023 by Charlene Williams
I would never speak down on a company even though I had a bad experience. I would want to see all my customers happy and satisfied. They have did their due diligence after the fact, I really appreciate them for trying to solve the problem. I would highly recommend this company to my friends and family plus acquaintances
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November 2023 by Jonathan Selden-Treiman
Thieves. Enterprise is just down the street, use them instead.They added bogus charges to my bill and when I tried to have them remove it, I was told I had to go to corporate. Going to corporate resulted in a bunch of "X person will reach out to you." Nobody ever did. I was given the run around everywhere.Also, Hertz in general has reported their own cars stolen and had people wrongfully arrested and imprisoned. The entire corporation is rotten, it's not just this branch that is spoiled.Do not ruin your week, just go to Enterprise instead.
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October 2023 by Alicia Darga
Pretty sure whoever runs this location needs to start drug testing their employees. Rented a car, dropped it off, no issues. Checking my statement yesterday, my rental that was supposed to be about $350 was $850.Called up very confused and they informed me I was charged $400 for exterior washing for the car being "filthy." You can repaint a whole car for $400.... these people are nuts.Luckily, I had my car wash receipt from that day, as I had washed it prior to dropping it off. Corporate refunded the $400 but stay away from this scam place. They're clearly trying to rip people off.
