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August 2023 by tonya sailes
I WOULD RATE THE CLINTON TWP LOCATION A (-)MINUS 10 IF POSSIBLE.HAD MY BMW DROPPED OFF BY TOW TRUCK FROM ANOTHER DEAL WITHOUT BODY DAMAGE. AFTER PAYING OVER $3000 I PICKED IT UP WITH A CRACKED WINDSHIELD, OF COURSE NOBODY THERE KNOW ANYTHING EVEN THROUGH I HAVE 3 WITNESS THAT ON DROP OFF THE WAS NO DAMAGE TO MY CAR. I GOT POLICE CALLED ON ME FOR QUESTIONING MY WINDSHIELD. ATAFF VERY RUDE I WOULD NOT TRUST MT BIG WHEEL WITH THESE PEOPLE,
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April 2023 by Brendan Oyler
Took my Audi here and it took 3 weeks and $450 just for them to tell me that the intake manifold was bad along with spark plugs and ignition coils. After this they offered to fix it for $5,200. They wanted somewhere around $1,600 just for spark plugs and ignition coils which is a 10 minute job and the parts are around $30. I could go on about the ridiculous pricing but I’ll just say I fixed everything myself (no mechanic experience) in 8 hours and $350 in parts. Im very glad i looked into the parts and how to replace them before going through with this repair, I would have lost thousands of dollars. Be careful.Service: Auto engine diagnostic
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February 2023 by Lewis Soldatek
This place is a rip off joint!!! Damage your car and then when you call them out on it they get violent! $4000+ for a transmission job and it doesn't even last a year or 7000 miles! No help when it breaks down except to ask for more money!STAY AWAY FROM THIS PLACE! RIP OFF!
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February 2023 by Farooq Zamir Shah
Customer service is wonderful, very helpful and polite staff. Honest and explains the work required. Appreciate his service . Recommended ? %
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November 2022 by Nicole Puchalski
Terrible customer service never returned phone calls and when I did get though he laughed at me and hung up on me. I took my vehicle in for service on 6/2022. They replaced the front brakes 3 months later I started having issues again and another shop evaluated my car and noted the front brakes needed to be replaced. I reached back out to Autofix who had done the work because they claim to have a 3-year 36,000 mile warranty on all parts and labor. 100% satisfaction guaranteed. They wouldn't work with us on helping to correct the issues. I'd stay clear of this place for any kind of work.
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November 2022 by Steve P.
Had a tune-up, oil change, and front brakes done in June this year. Shortly after, we moved to Florida and 4 months later the brakes are acting up again. A local shop here in Florida told me the brakes were bad and needed to be replaced again. I contacted AutoFix several times over the course of a month and the receptionist kept telling me a district manager would call me back. Never did. I was finally told by the receptionist that unless I could bring the car in they could not help me. My wife was finally able to reach someone other than the receptionist today and tried to give him the opportunity to make good on their 100% satisfaction guarantee and 3-year 36,000 mile warranty. He basically laughed at her and then hung up on her. I tried to call back but they kept putting me on hold, then finally the line was busy. While I realize that I am in Florida and can't take the car in, we suggested that they could find a local shop down here where I could take the care for an inspection to confirm the brakes need repair. Then from there, they could figure out a way to make good on their guarantee, even if it meant paying to have the brakes fixed down here. Another option would be refunding the cost of the brakes so that I could have them repaired again. They refused to work with us.
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November 2022 by stevepuchalski
Had front brakes done on 2016 BMW 528i in June of this year. Moved to Florida shortly after and a few months later my breaks are chattering and car shakes when brakes are applied. Same as before they were fixed. Contacted Auto Fix several times over many weeks in an effort to speak with someone to discuss honoring their 100% satisfaction guarantee and 3 year - 36,000 mile warranty on parts and labor. Left many messages with the receptionist and never got a call back. She kept telling me she left messages for a "district manager" who was never there. To my knowledge their only location is Clinton Twp. so I'm now sure why they would have a "district manager". Finally called again today, still no district manager and was finally told by the receptionist that there was nothing they could do unless I brought the car back in. Seems to me that the owner or manager would have wanted to speak with me about their work and figure out how to remedy the situation in some way. Guess not. Thanks Auto Fix.Service: Auto brake repair
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October 2022 by Clent Miller
Wouldn’t recommend these guys to anyone I know. They will bleed you dry (over 8k spent within 6 months) and once you have a issue with their service. They don’t honor their warranty. Even spoke with the owner on the phone to try to get things handled. Just to have him tell me he’ll do right just tow it out here just to say nope we’re not honoring your warranty have your vehicle towed at your earliest convenience.. such bill from so called professionals. Please guys save yourself the money, I once thought I was a happy customer of theirs. Just to find out they weren’t truly fixing my vehicles completely.
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September 2022 by Michael Gamble
They were able to schedule me quickly and were very courteous. The only down side was I did not receive a receipt afterwards. Besides that, I had a good experience.
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August 2022 by Anthony Mcgregor
Don’t go here!!! Thieves with a smile tried to charge me 3200$ for a radiator fan then charged me 650 for a diagnosis when I refused service these people are scam artist your better going to the dealer then these people
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August 2022 by Robert gielniak
The staff went above and beyond my expectations. Got vehicle in when promised, did a neat job, and at quite a discount to the manufactures service departments. Thank you to everyone.Service: Auto maintenance
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August 2022 by Joey Buccellato
Highly recommended! Great service and great people! Got me in and out with no hassle as all!
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August 2022 by Michael Lindsey (Nappa313)
Great company that repaired my starter on my VW Passat TDI fairly quickly. Would recommend!
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July 2022 by Daniel Rothenberg
Very honest and efficient. I had a scheduled appointment but arrived an hour early as I was in the area. They were able to get me in and out before my actual appointment time. The waiting area was clean and the atmosphere and seating was very comfortable.Service: Oil change
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July 2022 by Caleb Ford
Said it would take a week to diagnose, did not hear from them for 2 weeks called and asked about the car and they said they needed another 1000$ and another week to further diagnose, then they said they "found the problem" and could "fix it in a week" and here I am 2 weeks later without my car. Don't ever take your car here they overcharge and underdeliver.Service: Electrical repair
