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November 2023 by Jamie Koehn
Shane provided Excellent customer service making sure my watch was linked to my new phone. I greatly appreciate his time ensuring I was all set with my new devices. Thank you so much!!
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November 2023 by Tara Malcuit
Shane is always amazing when we stop in! He’s super friendly and really knows what he is talking about. He makes the experience fun and enjoyable.
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November 2023 by Jeanne Fernsler
Shane was very friendly and knowledgeable making my up grade from a Samsung to an IPhone easy. Would highly recommend Verizon team in downtown Charlotte.
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October 2023 by Katrina Kelley
Shane was incredible at the Charlotte Verizon. He’s knowledgeable, efficient, funny and very nice. He helped me with all my questions and getting my new iPhone 15 plus was easy! He took care of everything effortlessly.
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September 2023 by Ann Locke
Very friendly and helpful. Ended up being there past closing because of issues but didn’t feel rushed
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September 2023 by Denny D
Nice store and Sean is the best. He set us up with 2 new phones today, an S23 Ultra and a Fold. Top of line stuff and Sean made the switch seamless and painless. Very professional. If you want great service go see Sean.
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September 2023 by Jodi Winright
Service was great until after we purchased our phones. About $3,000 or so. Service stunk after that. I felt like I was inconveniencing them when I called with a question. I can't get anyone to call me back. We traded in my son's phone...they never sent it into Verizon. Where is it? Nobody frigging knows! Total lack of accountability. I am not a happy customer.
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September 2023 by Jarrod Blowers
These guys are amazing! Always willing to answer any questions with honesty and efficiently as technology will allow. Highly recommend going to them with what you need.
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September 2023 by Jenny Williams
Shane was amazing and super quick only took me about 20 mins to upgrade my watch and he even set it all up for me
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August 2023 by Derek Lawrence
These two dudes were amazing! I would highly recommend stopping into the Charlotte MI location and seeing Sean and his guys! They can help you with all of your phone needs! 10/10 will continue my business there!
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August 2023 by Mark Ray
Shane at Team Wireless in downtown Charlotte, had me in and out of the store within 40mins, 0 snags. My old phone on att went swimming, and trying to figure out over the phone or even in the att store was such a pain, and got no where. You know, hours. I was able to obtain just enough info off my old phone to transfer to Verizon. I tried the Verizon on Packard Hwy with no real help. I am glad I found out there was another Verizon store in downtown Charlotte. In my case, I don't think I've ever been in an easier transition for a new phone and new provider. Thank you Shane, keep on doing what you do.
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July 2023 by Canfield Property Preservations CPP
Well, I was switching carriers from T-Mobile to Verizon. I stopped at one Verizon store in the same town charlotte , Michigan. And a gentleman proceeded to tell me that my Sim card was gonna cost me $10.60 while I let him know that it was already posted to my plan and then he proceeded to try to login from a personal PC when he should’ve been on a tablet and he told me that he could not get logged in and then by the time it was 645 and they close at 7 PM he told me that I needed to hustle down to the other Verizon store in town and have them hook up my new Sim plan and give me I did everything online before I got there and he told me I had to go through this and go do that and he said well you better hustle down there because you’re you got about 15 minutes to get there and get where he told me down to the other store so they could get me a new Sim card and put in my phone. I said well I’m here. Why don’t you do it it’s your job and he proceeded to tell me that he was closing in 15 minutes and it was gonna take longer than that so I went down to the other Verizon store in thats machine took care of me. He went the extra mile and got it taken care of.
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July 2023 by Beverly Manning
Shane was terrific. All my questions were answered. I highly recommend working with him.
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July 2023 by Jacqueline Garcia
This is my go to Verizon shop, no BS appointment times, very helpful. Quick, easy, help find the best deals for you.
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July 2023 by Diane Bailey
Shane was great, knowledgeable, clearly explained all option, made getting new phones painless, transferred all from old phone, made sure we were comfortable with them.
