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April 2024 by Rifai Vlog
Very good staff. Cares about your car and answer all your questions. Very knowledgeable.
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March 2024 by Tony W
Management really needs to re-train their "techs" on proper filter installment. Hand tight guys. That's all it takes. And please, lube the gaskets. If you want a 16 year old who doesn't know a wrench from a hole in the wall working on your car, you know, your second biggest investment? Then this is the place for you.
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March 2024 by Dengen
Will never be coming here again I'm not from around here, so I thought I'd stop in for a quick oil change but it took 35 min!! There was 3 guys up top standing around and only 1 guy underneath working and taking the oil filters off. What a joke I asked politely 3 time if they could possibly move a little faster since waiting here was gonna make me late for work. All they did was just say sorry he's going as fast as he can. Yea I don't recommend coming here at all l. Can't believe you get paid to have 3 people to stand around waiting for one guy to do all the work.
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January 2024 by Mz. B
I went here early one morning and I was asked to switch lanes with a truck that was also waiting. I was thinking to myself now why would I need to do this however I went ahead and switched lanes. My wait was very long and cars began to line up behind me and the row next to me that I was asked to move from. They finished the truck, then another truck pull in and pulled off then another truck also pulled in and pulled off making 2 people that have now gotten in front of me before I was seen. It was finally my turn. Now even though I was angry I didn't say anything and just thought to myself I won't be coming back here. The tech were moving very slow, didn't apologize for my long wait or the fact that they had me move and other went before me when I arrived first. They seemed to have no interest what so ever to get me in and out and didn't offer any great customer service. I will drive out of my way next for my oil change next and will not be returning to this location . Tech your techs customer service and that it is important to apologize to the customer.
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December 2023 by Julia W
I’ve been going to Valvoline for a while now and I’ve had all good experiences. My last oil change I went to the one in Dearborn, which I have already posted a review about, and it was a bad experience. Yesterday, I went to the one in Canton, on Ford road. I’ve never had a problem with this location but this time I did. I pull in and waited (which was fine I expected it), but usually they will check your lights, blinkers, and windshield wipers before anything. That didn’t happen. They went straight to the oil change, even tho they didn’t even ask me what I was there for, which they usually do. I was shown my air filter which was a little dirty and asked if I wanted to replace it, I declined. A little while after, they showed me my oil level, I was told I would be good to go as soon as they check that everything with my oil was good. What about my wipers, lights, and tires? So I asked. I was told “Oh yeah we’re going to do that after the oil change but all of your fluids look nice”.The technician went around my car putting air in my tires without even looking in my door to see the correct psi, and he filled them too much. He put my hood down and said I was good to go. I didn’t want to “inconvenience them with the rest, since it seemed like they didn’t want to do it anyways”. Once I was to my destination, I looked at the front of my car and there were oil spots on my hood, yet again. I expect more from a place like this who gets probably hundreds of customers a day and are trusted by many. I will have to go to yet another location if I want things to be done fully.
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November 2023 by Keisha (Milo)
Usually very friendly staff. As I entered the garage there was no greeting, I wasn't asked what I came in for but was told what they believe I needed. Out of fear i may drive off i was told i need to place my keys on the dash for their visibility. I was greeted with an eye roll when i presented my coupon for my oil change. May need to try a new location.Service: Oil change
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November 2023 by Susan Pascal
The guys were very courteous efficient. Checked and made sure I didn't need any other equipment. And didn't try and pressure me into things I didn't need.
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October 2023 by Teresa Jeffery
I went, they need adult supervision. Found out the next day my skid plate was not connected correctly. Had to go back after work the next day to get it bolted back on.
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October 2023 by Jonathan M.
This was my go-to place for 20+ years. No more. They failed to replace my splash guard following an oil change. Then when I returned for it, 5 employees all failed to offer any apology. To ice the cake, they failed to email my receipt. So I can't write a review to VIOC because I don't have a receipt 'code'. Do yourself a favor - drive to the Westland VIOC instead.
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September 2023 by Grant M.
Tried charging me $106 for a synthetic oil change or $86 for conventional oil. Complete rip off. Long line kept me waiting, could've saved me 30 minutes+ if they'd given a quote in line. Poor service. Don't get scammed using this place.
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September 2023 by BC M.
Super slow service. Waited outside for over an hour and then took 45 minutes inside. There is no sense of urgency or time management skills here. At least the staff should keep you updated as the online wait time showed 0 to 10 minutes. Try other locations as they may have efficient staff.
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September 2023 by Sekhar Devarasetty
In my recent car oil change, I had a wonderful experience. The staff was exceptionally friendly and professional, performing a thorough multi-point inspection without any push to purchase unnecessary extras.Service: Oil change
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August 2023 by Zach Epaminonda
Somewhat disappointed. I usually only go to Valvoline due to their quality and thorough work but what I experienced today was lacking the workmanship I have known to expect and trust. I always get the 100% synthetic complete full service and today I was let down. The reccomend services for my cars mileage were not offered, they were vaguely mentioned after I had already paid which if I was offered them from the beginning I would have opted to have it completed. This included a tire rotation, fuel system service and air filter totaling about another $250 on top of the $150 I had already spent. I had to ask for new wipers, it was never offered and none of my lights or signals were checked. The guys working had somewhat of an idea how to change the wiper blades and it took 4 guys almost 15 extra minutes to figure out how to install the wipers. The guys dripped oil on the top side of my engine under the hood and failed to wipe it up and left multiple hand/oil smudges on my hood (I had just gotten the works on a car wash). The staff was friendly but it had came to a below par service standard that I have come to expect from Valvoline. I bought my car brand new and always perform the necessary and reccomend service maintenance. I hope this can be remedied.
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August 2023 by Jack O'Neill
15 minute job took almost two hours, most of that sitting in the bay waiting for them to get the correct part delivered from a location less than a half mile away. They gave me a fractional discount and a coupon for future service for my trouble but they should have been ashamed of themselves to ask for any compensation after that kind of wait. I emailed their corporate customer service over a week ago and never got any response, so I guess it's not just this particular franchise that is poorly run. If only 0/5 were possible.
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August 2023 by Tod Clark
GO SOMEWHERE ELSE!!!! UNLESS YOU HAVE AT LEAST 2 HOURS TO WAIT!!!!!!Waited over an hour .. just to get in for an oil change … and I was next in line . They did perform a tire rotation on vehicle in front of me.. which added time .. which was awful.. had to cancel an appointment .. Gone are the days of 15-30 minute oil changesSo .. my experience.. and reviews below.. give yourself at least two hours of your day.Bonus… they lost screws for air filter..Will be finding new locationFriendly Staff is why I gave them 2 stars.. or it would’ve been 1 starService: Oil change
