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February 2024 by Anjan Kumar B S
I loved everything about this planet fitness, until now….Got Harassed by an Old lady, instructor and the Shift lead…I work out in morning time, because too many people in the gym makes me anxious… so I wake up early for the workout…Today I was wrapping up my workout with my cardio and they started that 30min workout routine they have …. Instructor told us to leave the spot and we did…We continued our cardio… I played music in my phone and the instructor told us to put the music on the headphones.. my sister just turned off the music and we continued our workout..I honestly didn’t know I can’t play songs on our phone, so after the instructor told us, we just turned off…From nowhere an Old lady who was a part of this 30min workout started yelling “you are rude to the instructor, what’s your problem?” And some more stuff… I was like “are you talking to me?” She said “yes… “ I am like “what did I do??, I didnt even speak to instructor” She starting yelling some stuff… I was like mind your business….When this conversation was happening Malissa who is the Shift Lead enters the scene and instead of understanding the situation, she straight up came to me and started telling me “sir you can’t talk this way n some stuff” and I’m like “ask her the old lady… she started it, I don’t know why she started harassing me” but Malissa didn’t seem care to address her but me… I felt targeted … old lady, instructor and Malissa grouped started telling us to be more mature n stuff… My sister tried telling to Malissa what happened, she didn’t care much about that….I feel attacked, at this point…. The last hope was with the Shift lead Malissa who is planet fitness staff to address the situation but even she didn’t care to know the truth….I don’t feel motivated anymore, I feel scared of getting harassed for no reason…. Leave other public but even the Planet fitness staff members…I used to feel happy to visit here, I don’t know how I would feel from tomorrow… ?
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February 2024 by Sabrina Lee
Been going here a few times a week for a month or so now, yesterday when I went tanning before I left, I forgot a very important/meaningful item, I was actually terrified I would never see it again. I called and talked with Jalen at the front desk, who looked for it and thankfully ended up finding it and holding onto it until I could get there for it. He is amazing, customer service on point!! ??
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February 2024 by brayden cook
Clean, and huge. Definitely a place you would want to work out at.
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February 2024 by Hamayun Ashraf
Never had a problem here. For $10 a month it’s very useful.
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February 2024 by Kochinni
Not at all friendly staff especially lady at front desk in the morningRude attitude. Always there is a good way to explain to customer .
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February 2024 by Darlene James
Clean and staff is available to help or will leave you alone tour choice!
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January 2024 by Lauren Lew
I do not recommend this planet fitness location. The manager Doug is very unhelpful and could not care less about customer service. I accidentally joined the wrong gym and tried to cancel three days later- he made me pay $10 and also made me drive an hour to the club to cancel. He would not transfer my contract.Sure the contract said certain things but there is also just customer service. I do not recommend this planet fitness.Also the parking lot is crowded and it was hard to park close.The Westland planet fitness said they apologized for the inconvenience and did not understand why he would not transfer it. The Westland location said they would give me a month for free due to the inconvenience by Doug and the Canton location.Note: Doug the manager will reference the contract but I’m sure no where in the contract does it say Westland had to give me a month for free for his inconvenience. Just different customer service
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January 2024 by eddie manriquez
Great staff and great people! Only one minor detail I would love to see a chest incline machine. Other than that everything I would want from a gym!
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January 2024 by 2 THE.
Very good but sometimes water machine out of order.
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December 2023 by Hussain khan
Good gym with decent ambiance
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December 2023 by Evan Zimdars
Great gym! Clean, well maintained, friendly staff, and friendly gym-goers. No complaints here!
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November 2023 by Bryan Smoltz
Most of the time it's way too busy. Staff is sometimes not pleasant. The sinks are automatic so it makes it hard to shave and brush your teeth. If you're a member of a different planet, you have to sign a paper each time you want to use the club which is a hassle. Compared to other clubs in the vicinity this one is the newest, but also the worst in my opinion. Only rating 2 stars because the black card area is nice and peaceful, however I think it's crazy that you can only get 10 minute increments in their massage chairs.
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October 2023 by Hoda Fawaz
Great place to work out & feel comfortable doing so. Not that type of gym where everyone is staring at eachother, very affordable plus tanning!
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October 2023 by Vitaliy Safonov
Planet Fitness is the worst place. Today, a manager named Trinity threatened that they wouldn’t let me in just because I didn’t give my information, although they have all the information about me. I'm canceling my subscription! This is the worst service! Always dirty, rude staff. Dirt and stink
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October 2023 by Ethan Kapcoe
Above average planet fitness. All weight and equipment needed for a daily workout is contained-and you don't even have to wait long for a bench. The staff is incredibly friendly with Hellos and Goodbyes nearly every time I came. Whether you are going to go hard or just taking a cardio day, this is a great gym to go to.
