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October 2023 by Wealthy Health
On August 5th My car was in an accident, so the tow truck driver recommended I take my car to Mel’s Auto services. He swore This was a phenomenal shop, vs me taking it to a shop the insurance company recommended. I trusted his word. Since than this has been the Worst Auto Shop I’ve ever been to in my life. 1. Firstly it’s September 30th and the shop still has my truck they’ve kept my truck for so long that I was offered a rental by Shawn. I truly understand this is a process especially dealing with insurance companies. Before picking up the rental I called over the phone to whatever employee was on duty @11:00am on September 30th. I asked the man is this rental reliable and safe. He responded I promise it’s safe, and it’s not an old car. Long story short, the rental I was put in by Mel’s Auto services and Shawn was very very unsafe, the ball joints, tie rods, and wheels feel as if the car is about to fall apart while I’m driving. I was extremely heated that they treat their customers in such a nasty manner. This tops the cake the car looks like it’s been in an accident. I’m hopping they never repeat this to another customer. This car should be banned from rental services along with the shop.Services: Steering & suspension repair
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October 2023 by Paula Hill
Waited a couple hours for road side assistance, needed a jump. Dude put the wrong cables on my battery and there was a big electrical shock but he ended up jumping me. Nice enough dude but it took forever and then he messed up on putting the positive and negative on when he jumped me.
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October 2023 by Kimberly Hamilton
Thank you so much you guys! for fixing my transmission line connector! And it was cheaper then anyone else! Dropped it off this morning and they had it done within a few hours!Service: Transmission repair
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September 2023 by Ashley Raschke
Do you like waiting several hours for a no call no show towing service? Some rude dude answering the phone and getting pissed when you ask him “hey, how long is it looking until you guys get here? You said an hour an hour ago”? A place that takes their phone off the hook and leaves you stranded? Well look no further than this wonderful establishment. :)
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August 2023 by Drea W
So ridiculous, I strongly would NOT recommend unless you're ready to not have your car for MONTHS...Four months ago, had my car give me the blinking check engine light; so I took my vehicle to Kia, they had it for a few weeks not really contacting us, and seemed to expect it when we went in to ask for the car back to take it elsewhere. That evening (May 15th), we took it to Mel's Auto Shop down the road, expecting a short turnaround because when explained Kia had it for almost a month, they were surprised and said, "yes we can service it, and we won't have it that long."They don't communicate much better than Kia, after couple weeks and trying to call to know what's going on, they finally get it checked out, tell us be $400 to take apart the engine which needs to be done, because it's a timing issue and three of the cylinders are misfiring; but have to take it apart to know what's wrong. We give them the go-ahead; another few weeks go by, they come back with saying they had to fix the sensors and parts in the engine; about $1200. Next, they tell us it's still "misfiring" so they have to take it apart again.This is so ridiculous, I have not had my car since April 21st; Mel's Auto Shop has had it since May 15th and it is STILL not fixed... I very strongly would not recommend anyone go there, unless you are prepared to be without your car for months!!
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August 2023 by Shah Quadri
I was there for synthetic oil change with Groupon coupon that also includes full inspection of vehicle. But I was not fully convinced for various reasons, it took three days to get this work done as they kept on avoiding. They don't give appointment but as soon as you go there they ask if I have an appointment.Finally when they got it done it was a blank invoice with no information about number plate or VIN number.Don't feel like going again.
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August 2023 by Drea W
If I could, I would leave NO stars... I would NOT recommend this place. So ridiculous, I strongly would NOT recommend unless you're ready to not have your car for MONTHS...Four months ago, had my car give me the blinking check engine light; so I took my vehicle to **** they had it for a few weeks not really contacting us, and seemed to expect it when we went in to ask for the car back to take it elsewhere. That evening (May 15th), we took it to ***'s Auto Shop down the road, expecting a short turnaround because when explained *** had it for almost a month, they were surprised and said, \
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July 2023 by Angel Nicole
Excellent service. I got a flat tire and needed a tow. I was recommended Mel’s auto by a friend. I was told they were about an hour or so out. They ended up getting to me within 45mins! && The Tow truck driver Jeff, was so pleasant to ride with) I’m so thankful that it was a smooth, easy experience. Thank you!!
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July 2023 by Mustafa Awadeh
My brake line went out on my 2004 ranger. Mel’s gave me an affordable price and didn’t over sell work. I will recommend to all friends and family
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July 2023 by Adam Farha
I got my brakes done here 3 months ago and i can confidently say I will be back. Very fairly priced and got it done same day!
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July 2023 by A “Cami” S
Bad service. They don't really fix things, they just slap parts on till it kinda works. They just seem to choose the most expensive repair instead of the right one.A bit over a year ago I had my car in here for the fule pump. Not even a week after we had that replaced, it had to go back in because there was an issue with the belt and I wanted them to clean the sun roof draing, because the sun roof was leaking. The claimed that the alternator and balancer needed to be replaced. They also told me the power stearing had gone out and the entire system needed to be torn out and replaced. Since it is a compact car, we skipped the power stearing bit and just went with the parts around the belt. After getting the car back the belt squealed something aweful and not even a week later it had an electrical freak out, so we ended up just parking it.This week, for reasons we needed access to another car so I took this one to a different mechanic. Turns out, when they did work on the belt and alternator, they did not replace the tensioner arm, which caused the belt they had JUST installed to snap and that was what caused all the problems that caused us to park the car. And, the power stearing system that needed to be completly torn out and replaced? Yeah, it only needed fliud and it worked just fine. The cherry on this trash of a repair was that the sunroof was still leaking because all of the seals were destroyed from the water that sat because of the clogged drains that they cleand out.So yeah, they'll fix maybe one issue, but who knows if it was what was actually causing the problem because they sure as hell don't fix the things related to it that could also be causing the problem. They just seem to choose the most expensive repair instead of the right one.
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May 2023 by Nyx Hazen
Drivers are rude. I saw one run an Amazon van off the road because he refused to move over on a narrow residential road. Then blocked traffic for 10 mins instead of backing into the drive way. As a former tow truck operator, this was very unprofessional
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May 2023 by jenn love
BEWARE this place tows and doesn’t hook to properly causing more damage. Make sure the mechanic is actually licensed. When they don’t wanna get back to you the just hang up. Worst tow company/ mechanic ever…. Save your money. If I could give them no stars I would
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April 2023 by Mr Anderson
Great service Sean saved the day. Mels did the job for 1k less than the dealer quoted me to repair my vehicle, I had my car back the same week! Soonest I could get into the dealer was 3 weeks. The guys at mels saved me time and money highly recommend trying this place out!
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April 2023 by Randy W.
My insurance company call to town my car and this man wants my insurance company to pay them as well for me to pay $95 for his drive back to his shop after he drops the car off. This man doesn't know how to run a tow truck business.
