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October 2024 by Ahmed A
I guess I’ll take my service somewhere else. Called twice today for some information about the membership. The first answer I kept getting different answers, second call hung up because I had too many questions and didn’t want to be on the phone.
I thought it would be nice to sign up my family and pay over $359 a month to get service like this, yeah no thank you
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October 2024 by Shad B
loud obnoxious music by the gym trainers at the gym at all times.
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October 2024 by Maximum Maxx
Very disappointed with the abrupt change in the hours not being 24 hours anymore really hurts me on the weekends. I also miss the key lockers they had I have so much trouble getting into them sometimes.and the prices are raised again.been with them since 2004 but I will have to eventually cancel because your hours don’t fit with my work schedule anymore. I will not bash you because I been with you for so long but really you guys need to a better job to help us so we can help you with our membership to your company
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October 2024 by Marcy Van Pelt
The Canton club’s cafe has such a great atmosphere. The employees are incredibly friendly and knowledgeable. The manager always gives special attention to detail and has special shakes like the Strawberry Shortcake and the new pumpkin spice shake. She is always innovative and makes everyone feel special from staff to every member.
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October 2024 by Jordan C.
Normally love the place Angela sales rep and I guess a manager woman by the name Don horrible customer service…
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September 2024 by Hoochie Daddyy
Rude and lazy staff! I Came in at 5:30pm today looking to sign up a membership for my kids, myself, and my girlfriend. They told me I’d have to make an appointment even though there was staff standing around everywhere. I can’t believe I thought about going back to this place. There was a good reason I left the first time 10 years ago. Powerhouse here I come
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September 2024 by D J
I am extremely disappointed with the experience at this location. When my spouse and I signed up, we specifically requested to be billed separately on two different accounts. However, we were double-charged for the membership. Corporate issued a $139 refund to correct the mistake, but now the branch manager is insisting that I repay that amount, plus additional fees, in order to keep my membership active.
Additionally, during my membership, the monthly fees were increased twice without any prior warning or notice, which is unacceptable. This lack of transparency and poor customer service has left a very negative impression. I would not recommend this establishment to others.
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September 2024 by Aidan Severy
Good equipment, crappy weekend hours, and a terrible crowd with poor gym etiquette.
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August 2024 by Sage Recaps
**Don’t go here.**
Lifetime Fitness in Canton, Michigan, has been on a steady decline, and it’s incredibly disappointing, especially considering the premium price you pay for a membership. The staff here is absolutely horrible—they lie to your face without hesitation, and it’s clear that customer service is no longer a priority for them. It’s no wonder they’re losing customers left and right.
The management at this location seems completely oblivious to the issues or just doesn’t care. There’s no quality control, and the overall experience has become frustrating and unpleasant. For a place that’s supposed to promote health and wellness, the lack of respect and the way they treat their members is unacceptable.
If you’re considering joining, I’d strongly recommend looking elsewhere. For the amount of money you spend here, you should expect a much higher level of service and care, not the disrespect and dishonesty that’s become the norm. Lifetime Fitness in Canton needs to do better—until then, I wouldn’t recommend this place to anyone.
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August 2024 by Sam Noor
I recently visited the Canton location to address an issue regarding my daughter's membership. My daughter, who is in college, informed me that she hadn't been using the facility, and when I inquired further, she showed me an email from Lifetime stating that her membership had been canceled. This was baffling because I had never canceled her membership, yet I had been charged for it all this time.
When I went to the location to discuss this, the gentleman I spoke with was dismissive and made me feel as if I was trying to deceive him. I explained that I had canceled my two younger children's memberships a few months back because they were not coming but never my older daughter's. Despite showing him the email that created this false perception, his response was dismissive and unhelpful, even chuckling when I asked what could be done.
As someone who spends thousands of dollars annually with Lifetime, I expected a higher level of customer service, especially from a facility that markets itself as high-end. Unfortunately, I felt dismissed and disrespected. As a result, I will not be returning, and I hope Lifetime focuses on improving their customer service for others.
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August 2024 by Abdur Rehman
I've been a member of Life Time Fitness since 2012 and have always loved it. However, in recent years, I've become increasingly disappointed. Many of the machines are frequently out of order, which is frustrating when trying to complete a workout. Additionally, the monthly membership fees have gone up, yet the quality of the facility and equipment has declined. The management seems to have dropped the ball, and it's really disappointing to see such a decline in what used to be a great gym.
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August 2024 by T.R Hogan
I love the place but the shorten hours makes me so angry...I might have to cancel bc it's super expensive and if I can't go bc it's close, what's the point of having a membership to a nice gym?
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August 2024 by Vicky Lin
I recently visited Lifetime Fitness at Canton MI and had the pleasure of meeting Zari, a massage specialist. I've tried various places for massages, and Zari is by far the best?????. She is highly professional and skilled at identifying and relieving areas of tension. Zari also tailors the pressure to my preferences, ensuring a comfortable and effective experience. Additionally, she generously offered to teach me some stretching exercises on the second floor, which was incredibly helpful ???. I highly recommend Zari to anyone in need of a great massage. Book a session with her—you won't be disappointed! ???
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July 2024 by Mel Lan
I decided this morning that I was going to make time and eat, so Corina made my chicken, cheese, and broccoli omelet. The food in this Cafe never disappoints. Thank you for making my food with love??
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July 2024 by Jacob Jones
Come for the gym stay for the cafe!
the new manager of the cafe is doing amazing things in there. been coming for ten years and i’ve never had such good experiences. new shakes, new food in the fridge to go.. this girl Karina (spelling?) has got it going on. she has brought the cafe up to the luxurious standard it should have always been. amazing!
