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February 2024 by RACHEL BECK
I’m not sure which was worse, the absolutely disgusting, unorganized, half empty, store with boxes piled everywhere, or the horrendous customer service. After finding my way through what felt like a ghost town I came to the display where the items I came in for should have been(I checked online to be sure there was plenty in stock and there was), but the racks were all empty. I politely walked up to two associates and waited for their conversation to end,(a conversation that was just them complaining about customers) and asked where id be able to find the item I was looking for. I was told they “kinda have some” in the back and when I asked what that meant I was told they’re all buried under boxes of merchandise in the back. I said oh…well……it’s kind of the only reason I came out. They responded with well they’re buried so ??♀️, you should really call before you come in to see if ur item is on the floor. I told the associate I did check online and she said yeah you should really call. Hoping to avoid a confrontation I decided to just leave and headed to the front with my purchase where the cashier decided to complain to me about how terrible customers are. Real nice small talk. Absolutely terrible experience and I didn’t even get what I came in for. I do not recommend shopping here. The Livonia location HAS to be better than this one. Never going back.
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January 2024 by Stanley Riley
Needed Christmas wrapping bows. They had them
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January 2024 by Ellie Repp
Normally, I love this Joann's. Today when I went to look for something very specific that the website said was in stock at this particular location, I had a less than pleasant experience. After looking for about 15 minutes with no luck, I asked a worker for some assistance finding it and they said all they had was on the shelf, which would have been fine but they followed it up by saying "we probably have it in the back," while walking away from me. I understand the holiday season is a busy time of year for retail workers and I probably just caught this person at a bad moment, but I had asked very nicely and was met with unnecessary hostility. I also knew the item was in stock, just not out on the shelves for whatever reason and they were unwilling to check.
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November 2023 by Lani C
Staff there is very helpful and informative.
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November 2023 by Kathy Affholter
Associates are very helpful and friendly. I was able to find everything I needed for a current project.
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October 2023 by Diana Wilson
It was great! Nice to find a local fabric shop with everything you need. I'll definitely be back again.
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October 2023 by Kaitlyn Brooks
Don’t buy online. You still have to wait in a long line to get your items you already payed for. I don’t understand the “fast pickup” when I have to wait 20mins
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October 2023 by Meagan Mitchell
Very very pleased with over the phone customer service!!! Shannon was great promptly provided me with the assistance needed.
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September 2023 by robin hutton
My favorite store, the staff is always so helpful and friendly ? ?
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August 2023 by Tina Mendenhall
Everyone who works here has always been great and helpful except Jessica.
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August 2023 by Jessica S.
Super helpful and friendly employees, will drive out of my way to choose this store over others closer to home
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August 2023 by Tristian Laney
Had a bit of an issue with one of the employees which is weird because usually everyone is amazing! I got to check out and Nikita made my experience pretty unpleasant. When I went to show my coupons on my phone she grabbed my phone out of my hands and scanned the bar codes. I was a little taken aback but it was okay. When I went to pay I accidentally removed my card too early and the transaction cancelled. She became very agitated when I went to put it back in and told me ‘you need to put it in longer. NO! You Need to put it in longer!’ In a very passive aggressive tone. Weird vibes.
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June 2023 by Andre Rupert
Had what I was looking for. Perfect for odd fasteners and decorative border pieces to add flare to your designs.
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April 2023 by Ariel Smith
Always a pleasure to get my supplies here, with plenty of professional services and discounts.
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March 2023 by Christopher Perrin (SlyZombie)
Friendly staff, Clean store, had all the crafty stuff. What more can you ask for in a craft store. Yes as a guy I can get crafty.
