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May 2024 by Klyde Hena
Horrible service.
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May 2024 by Colleen
Elise was wonderful, she helped my daughter open an account and everything was easy to understand.
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March 2024 by The Family
Definitely will not return to this bank. Clerks are very rude and racist. This morning after dropping my son off to school, I decided to run in to cash my college refund check. The first young lady Sarah in the drive thru was very nice. Then I guess there was an issue with verification for the check. A blond hair lady with RED LIP STICK and GLASSES came to the window and said I must come in. So I go into the bank.
So as I approached the desk there was NO eye contact NO hello. SHE WAS RUDE , she was not nice at all she did not try to help me. She told me I can’t help you, and went to the next person. People like her should not be in customer service. Several people have complained about this lady and I am so mad I don’t have her name but she was wearing a plaid and brown jacket with RED lip stick with glasses. She should not be in customer service at all.
I went to another citizen bank on Wayne rd and there was no problem getting my check cashed and verified with no problems.
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January 2024 by Why Romeo Art Thou Mad?
worst bank ever what the hell
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January 2024 by Michele Pacitto
Worst location anywhere. ATMs never work. Then when I had to take the money through the drive thru the lady was super rude and said, “You know we have ATMs.” Then I use the atm last night and it ate my money and did not deposit it. Claims department now says up to 12 days before I get my money back. Awful experience.
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November 2023 by Gusta XVS
Deposited a $32,000 check over a week ago and still not processed or cleared. I was told by the clerk it will be deposited soon and partial of the funds would be available, but now I'm getting overdrafts everyday until the funds are released since I had large card payments scheduled for after the check was cleared expecting it by now.My account has $32,000 coming in but yet they are charging me hundreds per day for overdraft, and no one is able to help at all. When the funds are clearly on hold by someone at the branch that is holding them until 11/13/2023. I was not notified of any of this and was told different
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July 2023 by Matthew Valadez
ATM deposit took $600 from me then said it couldn't process but kept the money and gave me no receipt. Called customer service and have to deal with the bank in the morningJuly 10th,20236:30 PM
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July 2023 by Matthew Valadez-Osorio
ATM deposit took $600 from me then said it couldn't process but kept the money and gave me no receipt. Called customer service and have to deal with the bank in the morningJuly 10th,20236:30 PM
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June 2023 by Nassif Daher
Very bad experience
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February 2023 by Sardar Kiki
Worst bank, worst customer service. I would give minus ➖ star if there were a minus option.ALL CUSTOMERS PAY ATTENTION ⚠️ ⛔️ CITIZENS BANK CHARGES CUSTOMERS $3 FEES MONTHLY FOR THE STATEMENT.I enrolled in paperless for 3 times, but it still goes beck to paper mail delivery.I called this location, the lady was not professional talking to me.I told her I have enrolled in paperless for 3 times. The first 2 times a bank employee helped me doing it at the bank on my own phone, and 1 time I did it at home on my laptop. She tells me you have to know how to do it?!?!?! But ma'am, I just told you an employee of citizens bank at your location helped me enroll in paperless on my own phone at the bank, and how come I know myself????She replied (I answered your call, I don't have time, I have customers to help) I GUESS I AM A CUSTOMER???Citizens bank charges too many people an amount of $3.00 monthly, which it could be not a big amount for the customer, but a good income for citizens bank.YOU ALL PAY ATTENTION TO YOUR ACCOUNT AND KEEP EYES ON IT.⛔️ citizens customer service,DO NOT tell me we are sorry for the bad experience. Because YOU ARE LITERALLY NOT.
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January 2023 by Becky Levitt
Been a customer for over 25 years and have always had a good relationship with the bank's personnel from greeters, tellers ,always cordial and courteous, to the personnel behind the scenes esp. the Manager and his assistant D......which at this time I forget her name shame on me.They are what they represent a neighborhood bank in all aspects.Theresa
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October 2022 by michelle smith
For as many bad reviews that I have been reading I have had nothing but amazing experiences every time I go into this bank! Lisa is amazing and has helped me several times and I have nothing but good things to say about this location!
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May 2022 by Cassandra Beattie
Deposited a check I needed nearly 5 days ago.It was for a time sensitive survey/work assignment. Check was on hold the entire time. Then suddenly wasn't on hold in my account anymore, called citizens customer service.Found out someone decided to cancel the check at the branch. No call, email, anything.Going in or calling tomorrow.Absolutely ridiculous and unprofessional
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May 2022 by Nongnuch Godard
They are good service
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March 2022 by Rashard Edwards
Very friendly and helpful. Paperwork a bit difficult to get through. Staff was able to help me get through without too much extra time.
