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April 2023 by Randy W.
My insurance company call to town my car and this man wants my insurance company to pay them as well for me to pay $95 for his drive back to his shop after he drops the car off. This man doesn't know how to run a tow truck business.
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December 2022 by Expect Q.
Terrible terrible service. Snow and bad road conditions drove so bad , tailgating with a car in tow, weaving in and out of traffic! Reckless!!!! Doesn't deserve a star!!! Tow truck driver should have his licenses revoked!!! So bad when called and notified of the recklessness they are RUDE, didn't seem like Mel cared. Not a chance I'll service my car there!!!
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December 2022 by Patty S.
I would give no stars if possible! it was over 2 hours waiting for a " be there in 30 mins" in 20 degrees! had to finally cancel and got another company there in 19 mins
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February 2022 by Alex N.
Absolutely terrible experience, don't try to use them. I called at 8 in the morning to schedule a tow, they said it would take an hour or two. Every hour I called and they said it would be an hour or two more. Eventually in the afternoon I switched to a different company. Terrible communication, never was able to tow my car
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February 2022 by Michael B.
They were awesome! They responded within a hour. My bad, I had My phone on silent due to work and forgot to change it back so I didn't hear it when they arrived. I thought they would've knocked on my front door but I didn't know they had a policy against that. But they had tried to call me several times that I didn't realize at the time. They responded to my text and sent the guy right back over and he got my car working right away. So five stars and high five for their office person and tech who responded. Thank you guys for your professionalism, responsiveness and service! .....Michael Burkey
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January 2022 by Nicole L.
20 hours agoNEW Went through my insurance company for a tow. Estimated arrival of 90 mins turned into 5 hours. Then they dropped my car off at dealership and didn't tell them my car was there. My car was left in the back of the dealership lot with the key in it. Never did the tell anyone my car was back there. I lost an entire day of getting repairs done because of this company. Do yourself a favor and pass on Mel's.
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December 2021 by Brian S.
I had a good mechanic but he decide it was time to hang up his wrenches and retire to Florida. My loss so I've been looking for a new trusted Mechanic. Easier said then done but I got lucky and Mel's Auto Clinic is blue 2 blocks from where I work. I called and he asked for me to stop and let him look at my truck. I was happy with how thorough he was diagnosing the issue. I was given a quote and a timeline for the fix. I was happy with both, fair price and timeline but now the true test. Will it be on time and at the quoted price? The answer to both is yes!! They finished early and the bill was less than quoted. I've been driving my truck since the fixes and she runs great. This is the place my vehicles will go from now on. They have great customer service and a great location. I was surprised that they had 4 bays for car repairs and plenty of mechanics. I would recommend coming to Mels and giving them your car or truck repair business, you'll be glad you did.
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November 2021 by Julie L.
They schedule a tow time of 70 minutes for us. After 4 and a half hours they still had not arrived. When we called our insurance company they informed us that Mel's auto clinic reported to them that they completed the tow when they actually never showed up or called us to info us that they were not showing up. Stay away from this company I would hate to see how responsible and conscientious they are with auto repairs if they cannot even show up for a tow.
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November 2021 by J C.
Roadside towing thru insurance to these people said 90 + mins didnt show was rude said 45+ mins more never showed called again said was next in line 20+ mins never showed ,insurance call to see if i got picked up (good sam roadside) they called them got same bull called a diff company was there in 12 mins said sitting on highway top priority saftey issues ,never cancelled them hope they showed and i was gone ,this place is rude,dont care ,stay away,total time on road over 4 hours
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November 2021 by Conner M.
If there's a worse auto shop in Michigan I haven't found it, they made a fool out of me. Lazy and/or overworked mechanics, rude techs, and smooth talking managers when it counts. You get what you pay for and when you prove you're a loyal customer they'll feel more comfortable doing a two week job over the course of three to four months and charging hundreds in hidden fees. My expectations were low going in, but the people who run and work for this shop have shaken my belief in humanity.
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November 2021 by Dawn D.
Worst of the worst!!!!! Stay far, far away from these shady people! Waited over 2 1/2 hours for a tow that's to Ford Motor Co roadside assistance, and these folks were a no call, no show. When I called to ask for an updated ETA, the guy that answered was of no help and could only tell me how he wasn't there. We called Westland Car Care, and they came to help me in less than 15 minutes. Obviously, you know who I will be calling in the future, and it certainly will NOT be Mels.
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October 2021 by Philip M.
Roadside assistance I flew out of Detroit airport and parked my car in an off site parking lot. The transmission was slipping and I wanted my car towed to a dealership for repairs while I traveled. Mels Promised 90 min response time. They never did arrive. When I called to see if car had been towed they claimed their wrecker had broken down. No communication with me about any problems. Said my car was next on the list and it would be completed by end of day. Next day car had not been towed. When I called was told they had a full days schedule but would try to work me in. I was furious and reminded them I was yesterday's client who had not been serviced and should have priority. Was told their wrecker would not fit in parking lot. Too big. Lot manager said this was complete fabrication. I contacted a different service and the car was towed successfully
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July 2021 by Laura R.
Had a flat. Called Roadside Assistance and this company picked up the call. Said they'd be here in 1 hour. 2 1/2 hours later I'm still waiting. Now insurance is finding another company. Thanks Mel's for leaving a physically disabled woman on the side of the road in a bad neighborhood in the middle if the night by NOT BOTHERING TO SHOW UP! Not even bothering to answer your phone. I will be recommending to my carrier to remove you as a provider. DO NOT USE THEM AS THEY ARE NOT RELIABLE.
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May 2021 by Gabe H.
they literally suck. my car has been at their shop for a month, they're rude and mansplain. would never recommend. zero stars if i could.
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January 2021 by Demarcus T.
DO NOT HAVE THEM AS YOUR TOW SERVICE!!!!! They are soo terrible I've been waiting for almost 2 hours just to get my vehicle towed! I called and the first two times he kept giving me times that was inaccurate. Then I tried calling again once it got close to the almost 2hr mark and they started declining my calls. I called a total of 6x's back-to-back and each one they declined. Then finally on the 7th call he answered and said, "Hey this the guy still waiting right". Then tells me the weather is bad when in reality it rained but nothing sticked or anything like that. I will provide pictures to prove everything I'm saying is true. I'm also currently still waiting